Customer Service Office Manager

Theresa N. Kirby Resume

Address: **** ********* ******

Gastonia, NC 28052 USA

Phone#: 704-***-****

1. Email: *************@*****.***

• Owner / Teacher:

Ms Ts Piano Keys - Gastonia, NC

May 1967 to June 2018

• Began business of individual piano lessons -- started with 2 students / built to 80 students per week. Teach individual piano lessons to students beginning age 6 through adult.

• Total responsibility for managing student times, schedules, rates / fees for individual weekly lessons.

• Personally handle all administrative, financial, accounting / bookkeeping, AP / AR accounts and taxes.

• Order books, teaching / learning materials / supplies, inventory management, advertising, customer service and public relations. Office Manager:

NEWTON'S HOME FURNISHINGS, INC - Gastonia, NC

1982 to 2006

Direct day to day operation of furniture store office including unlocking doors, turning on lights, fax machines, copier and credit card equipment.

• Open safe to retrieve cash for cash drawer.

• Bank deposits and all Banking transactions, handle large sums of cash daily, balance nightly, prepare reports.

• Handling ALL receivable and payable accounts.

Payable including:

1. Rent

2. Utilities

3. Insurances

4. Vehicle Expenses

5. Manufacturers / Suppliers

6. Miscellaneous Expenses

7. Payroll: Weekly 8. Taxes: (Weekly, Monthly, Quarterly, Annually)

• Sales Tax

• Federal Withholding

• State Withholding

• Social Security / Medicare

• Unemployment

• State Corporate per Tax Return

• Federal Corporate per Tax Return

• Corporation Tax Fees

• Prepare monthly, quarterly and annual General Ledger: Collection of all ASSET, LIABILITY,

REVENUE, and EXPENSE accounts to be turned over to CPA for annual tax return preparation.

• Ordering of all office and business operation supplies.

• Hire, train, supervise and mentor full/part-time and seasonal office / sales help.

• Answer phones / make calls, speaking directly to customers, suppliers and creditors.

• Taking credit applications from customers / faxing to financial institutions.

• Oversee all office personnel and procedures.

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Education

High school diploma or GED

ASHLEY HIGH SCHOOL - Gastonia, NC

June 1965

Associate's degree in Music

GARDNER WEBB COLLEGE - Boiling Springs, NC

August 1965 to May 1967

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