Qualified BoH & FoH

Casey Goss ***********@*****.***

Experienced Leader 906-***-****

Dependable Consistent

Work Experience

Cook Beauxjax Crafthouse-Bossier City, LA

September 2020 to Present

Inventory & prep all food for restaurant and catering sales. Supervise Prep Department and employees. Maintain inventory of health & safety needs of the department. Train and instruct employees on health

& safety as well as unit expectations.

Work all stations within the kitchen as needed. Grill station & boil station competently, execute orders correctly. Salad / expo station ensuring order presentation, garnish dish, ensure compliance in order and correct table placement.

Banquet Server Manpower-Bossier City, LA

October 2020 to February 2021

Follow verbal & written instructions for banquet set up. Instruct team on service plan (table service or line service) assign & instruct food runners, anticipate guest needs & ensure top class service for 50-1,5000 guests. Every guest counts.

Assistant Manager Waffle House-Shreveport, LA

May 2011 to January 2020

Comply with all health requirements during a pandemic environment while maintaining a safe and secure experience for customers. Suggestive sales and team communication became critical for unit survival.

Day Shelter Director Hope Connections-Shreveport,LA

October 2018 to January 2019

Manage all aspects of a homeless shelter including but not limited to case management, employee supervision, facility management and volunteer recruitment and management, donation acquisition and management.

Martha & Molly Spoon: Pick & Pack

Resource Personnel - Dallas, TX

July 2018 to September 2018

Pick, pack and participate on assembly line of frozen foods, fill orders, communicate with incoming food shipments, read and translate work orders for fellow employees, ensure the quality of each pack. comply with all local health codes.

Amazon: Pick & Pack and New Employee Trainer

Resource Personnel-Dallas, TX

November 2017 to July 2018

Nov 2017 - July 2018

Receive and retrieve orders from data system, pull complete order, pack, label and ship through appropriate carrier. Keep inventory on incoming shipments as well as constant reports for inventory, train new staff, evaluate performance and make recommendations for coaching.

Owner After Hours Bail Bonds-Shreveport, LA

January 2001 to September 2016

Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency Plan, organize and control all aspects of bail bond company Manage day to day operations of a legally oriented enterprise Create trust and confidence with all aspects of the judicial system Comply with all state and federal regulations, including, educating staff, prepared for state and federal audits to ensure all legal requirements were met Helped implement state regulations for bail bondsman along with licensing examinations for the state of Louisiana.

Advanced Technical Support Team Leader

U.S. Support Sprint-Shreveport, LA

July 2001 to March 2004

Managed and trained group of 15 advanced technical support specialists Reviewed calls to insure customer issues were resolved in a timely manner Controlled final step for customer complaints, while representing Sprint.

Detox Counselor Dawn Farms-Ann Arbor, MI

January 1998 to August 2000

Counsel clients in individual or group sessions to assist them in dealing with substance abuse Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients Educate clients about community resources Refer client, or family to community resources Modify treatment plans according to changes in client status.

Activities Education

Bachelor's in Multicultural Communications

Eastern Michigan University- Ypsilanti, MI

December 2003

Associate in General Studies

Washtenaw Community College - Ann Arbor, MI

May 2000

Certificate in Corrections Management

Northern Michigan University - Marquette, MI

December 1996

Certifications and Licenses

ServSafe

May 2018 to October 2025

Bossier ABO

November 2022 to November 2025

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