Business Analyst Product Owner

As a Business Analyst and Product Owner, I bring strong analytical, creative, and detail-oriented skills with extensive experience across Telecom, Banking, Retail, and Insurance industries. My expertise includes business analysis, requirement gathering, GAP analysis, project management, and breaking down business needs into technical requirements for development teams. I possess exceptional problem-solving and analytical skills and can energize multidisciplinary teams to learn and apply new skills and techniques to address business needs. Additionally, I excel in translating analytical insights into practical, actionable ideas and recommendations, and implementing new internal models into organizational processes.

Interpersonal Skills

Test Case & Gap Analysis

Management Presentations

Requirements Gathering

Change & Project Management

Risk & Conflict Management

Resources & Budget Management

Test Case Documents

Root Cause Analysis

Waterfall& Agile Methodology

Work Experience

Sr. Business Analyst Jan 2021 - Present

WALMART Toronto, ON

Analyzed business needs and identified product gaps using advanced analytical abilities, mapped requirements, and documented proposed setup or system changes.

Examined data and developed report requirements, documenting data processes between current and new systems.

Developed detailed business and functional specifications to achieve required results, evaluate requirements to develop business processes. planned and managed deliverable implementations, and adapted business processes.

Analyzed solutions by evaluating existing system capabilities and built documented processes to support business timelines.

Contributed to prioritization activities and refining the suitable mix of epics & stories by supporting the product owner for each sprint.

Created test strategies and plans, wrote particular test cases, and built transactions to run tests and verify results.

Assist Quality Assurance personnel in assessing test scenarios, giving feedback, and suggesting improvements for any inadequacies, such as use case scenarios, negative testing, and so on, before signing off on test cases.

Engage actively in user testing of the design components, including wireframes, mockups, and other creative visual representations of the solution and provided operational support during system implementation and managed long-term client relationships by enhancing products, services, and processes.

Coordinated with users and technical teams to promptly resolve daily processing difficulties with minimal impact on business and clients.

Business Analyst (Contract) January 2020 – Dec 2020 RBC Toronto, ON

Analyzed and documented client business needs provided guidance on system utilization and assisted with gap analysis and data conversion.

Conducted research, analysis, and made recommendations to help account managers and business users make decisions.

Configured the system based on the business blueprint, assessed impacts, and identified and analyzed risks to control and monitor them. Created an as-is and a to-be state to evaluate impacts.

Facilitated and contributed to scrum ceremonies such as sprint planning, daily stand-ups, sprint review, and retrospective meetings. Ensured proper execution of test scripts and scenario descriptions.

Produced user manuals and training materials and generated daily matrix reports based on application or software usage.

Provided roll-out and post-implementation support.

Business Analyst ( Contract) February 2019 – January 2020

TELUS Toronto, ON

Utilized appropriate elicitation techniques to collect requirements from stakeholders.

Documented Business Requirements, Software Requirement Specifications and Functional Specifications for clients’ software releases.

Performed strategy analysis, generated business cases and Business Requirements Documents (BRD), RFPs and SOWs.

Defined scope of projects focused on systems integration for new enhancement and upgrades, and managed scope conflicts to achieve project objectives within project constraints.

Prepared process and data models utilizing various tools and techniques, including Visio for workflow and BPMN 2.0-based diagrams, Use Case and other BPMN Language.

Generated test cases and documented test scripts, collaborated with QA team to prepare and document test plan documents for User Acceptance Testing (UAT) and System Integration Testing (SIT).

Supported the Project Management Office and Business Development Department in project assessment and coordination to ensure successful project implementation.

Developed and maintained healthy communication among cross-functional teams and different stakeholders by fostering prompt conflict resolution & improving process analysis.

Jr. Business Analyst (Contract) September 2018 - February 2019 Desjardins Toronto, ON

Worked with Waterfall methodology, ensuring timely completion of tasks and providing regular updates to stakeholders.

Conducted BA elicitation techniques such as interviews, discussions, and JAD sessions to identify end-user requirements.

Participated in feasibility and risk analysis to identify critical and high-risk areas of the application.

Developed questionnaires and interviews to gather requirements from clients, SMEs, and business users.

Documented artifacts such as Functional and Use Case Specifications and communicated requirements to other teams using technical specifications, Use Case Diagrams, and Activity Diagrams.

Utilized MS Visio to create UML diagrams and extract business process flows to assist development and quality assurance teams.

Acted as an intermediary between the client and IT teams, providing consistent communication and issue resolution.

Reviewed and validated test plans with the QA team to ensure the final application met user requirements.

Developed a user acceptance test plan and worked as a liaison between business users and developers to submit requirements and changes.

Education and Certifications

IIBA Agile Analysis Certification (AAC)

Data Analytics-Google Certification (online)

CSPO – Certified Scrum Product Owner

Master of Engineering, University of Windsor, Windsor, Ontario

Bachelor of Engineering, Gujarat Technical University, Gujarat, India

MEHULKUMAR DAVE Phone: 519-***-****

Senior Business Analyst Email: ****.*****@*******.***

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