Heavy Equipment Training Manager

GERALD GREEN

**** ******* ****** ***** *******, FL 32119 309-***-**** *********@*****.***

Summary of Qualifications

Seasoned, motivated, and resourceful senior-level Strategic Development Manager with an exemplary 40+-year career. Proven track record of delivering Condition Monitoring, Equipment Management, Service Operations, processes, systems and training programs. Leverage strong mechanical aptitude, customer/product knowledge, and marketing/dealer operations experience to drive product support initiatives at the organizational, dealer, and customer level. Extensive business experience and success as a master mechanic, service manager, training manager, and product support manager. Technical experience with Automotive, Motorcycle, Heavy Equipment, and Commercial engines.

Areas of Expertise

Product Marketing & Support Mechanical Aptitude Consulting/Negotiation Skills Business Management Dealer Operations Condition Monitoring Technical Training Equipment Management Organizational Development

Equipment Troubleshooting & Repair Software Design & Development Public Speaking

Service Operations Relationship Management Strategy & Process Design Automotive Technology

Career Highlights

Subject Matter Expert (SME) in Equipment Management, CRM, Marketing, and Service/Parts Operations processes.

Developed and successfully launched two equipment management software applications and related training programs.

Managed a highly motivated Team that developed the Global Condition Monitoring Strategy, Process and Systems.

Leveraged expertise with equipment management to develop differentiated services to provide industry support for prime products and the downstream harvesting of potential product support sales.

Served as Caterpillar’s official Association of Equipment Management Professionals (AEMP) representative.

Leveraged equipment management marketing expertise to grow product support sales 40% for a Caterpillar dealer.

Published five articles in various international trade magazines on topics related to equipment management.

Managed Product support Marketing, and customer consulting staff

Managed Cat Dealer Parts and Service operations and personal.

Extensive technical capabilities and a Master Mechanic and Technician Trainer

Professional Experience

CATERPILLAR, INC. January 2009 - Present

Strategic Development Manager: CSA, Condition Monitoring EMSolutions & Service Operations

Directed strategy development within the dealer development group, leading strategy, process, training, and integrated system solutions that provide enhanced products and services. Built, developed, managed, trained, and deployed a team of consultants. Advanced Caterpillar’s competitive advantage by assisting marketing teams, dealers, and end-users in leveraging customer requirements with overall business objectives to develop profitable solutions that increase market share and customer loyalty.

CATERPILLAR, INC. June 2001 - January 2009

Customer Product Support Manager, Equipment Management Solutions - Product Support Division

Directed strategy, process, and integrated systems for equipment management solutions development, deployment, and support. Member of highly-visible product support vision team chartered with working directly with Vice President of Product Support in the creation of overall product support vision and strategy deployment. (Road to Product Support Excellence)

CATERPILLAR, INC. June 2000 - June 2001

Senior Project Engineer, Dealer Support / Service Support Division

Managed project engineering initiatives and engineering teams charged with the development and execution of the strategy, processes, and systems for the support of heavy equipment product line. Defined repair scope, repair options, and the standardization of repair identification coding, labor requirements, and component-level support processes.

MACALISTER MACHINERY, INC. Indianapolis Indiana December 1996 -May 2000

Product Support and Development Manager

Directed market analysis and strategic planning for an $86M product support service for six branch locations. Directly responsible for developing and delivering on the Parts and Service sales forecast. Directly managed 8 Equipment Management Consultants (EMC) that evolved dealer product support from just a focus on equipment needs to a focus on customer needs.

MACALISTER MACHINERY, INC. November 1995 –December 1996

Inventory Control Manager

Due to an unforeseen loss of an Inventory Control Manager, the Dealer Principle asked Me to take over Inventory Control Management, document all the processes, and then hire and train a new Manager so I could move on to the Product Support Marketing Position. This was a blessing in disguise as it taught me, by fire, the importance of Parts Inventory Control.

MACALISTER MACHINERY, INC. October 1992 –November 1995

Training Manager

I was hired to develop a training program for MacAlister and Territory OEM Truck Engine dealer technicians. Indiana is the cross roads for on highway truck logistics. Between MacAllister and these OEM Trucking distributors, there were well over 1000 technicians in the state which required training on the then current and new Electronic engines that Caterpillar was introducing. In addition, the MacAlister technicians need advanced training in Heavy Equipment, and Commercial Engine systems operation, troubleshooting repair and maintenance.

WYOMING MACHINERY, INC. Casper Wyoming 1988 – 1992

Service Manager

Promoted to a Casper Service Manager. Used Master Lead Mechanic and Training Manager skills as well as new business skills acquired during my education process, to take over the profit centers of Casper Field Service, Main Equipment shop, New and Used repair, Over the Road trucks, Fork Lifts, and Clean/Paint shops. Leveraging two Lead Men and to administration assistants, we managed the scheduling, compensation, and developed of over 100 technicians. Also managed the budgeting, management, and sales for a $7M service statement.

WYOMING MACHINERY, INC. 1987 – 1988

Training Manager

Developed Caterpillar award winning training program for Wyoming Machinery’s 150+ service technicians. Used skills developed while evolving to a Master Mechanic and new skills acquired during the education towards the Vocational Education Associates Degree acquired at Casper College.

WYOMING MACHINERY, INC. 1974 – 1987

Master Mechanic

Started as an apprentice as part of an OJT program as part of my education towards a second training certificate in Heavy Equipment Repair. After completing the Casper College program I stayed with Wyoming Machinery and evolved through 4 levels of apprenticeship, three levels of line mechanic ratings to finally acquihiring the rating of Master Lead Mechanic, This rating indicates that I was proficient in the troubleshooting, repair and Maintenance of all Cat systems. As a lead man, I was introduced to my first supervision roles in that I was given the responsibility for work order creation and maintenance as well as customer contact for service progress and follow up.

Education

Bachelor of Arts, Marketing, Madison University

Associate Degree, Industrial Arts, Casper College, Casper, WY

Certificates of Completion: Diesel Technology, Automotive Technology, Heavy Equipment Repair

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