Customer Service Representative,Data Entry,Records Clerk

*** ******* **** (C) 516-***-****

Lawrenceville, GA 30044

Email: *.*.********@*******.***

Cindy M. Banfield

OBJECTIVE: To secure a position with a well-established organization with a stable work environment that will lead to a lasting working relationship and the company's continued success. SUMMARY OF

QUALIFICATIONS: Reputation for excellence and high-quality service to clients. Good eye for detail; well organized, skilled in setting priorities. Strong interpersonal and communication skills. Strong analytical and writing skills. Effective working alone and as a cooperative team. Highly motivated to achieve set goals. Effective and persuasive with all segments of the community. Sharp, quick learner; willing to get involved. Motivated, performance-driven professional. Excellent analytical and problem-solving. Proficient in all MS Office applications.

EXPERIENCE: PM Pediatrics New Hyde Park, New York

April 2015 –October 2022

Administrative Assistant & Medical Records Clerk

● Performed clerical tasks such as photocopying,faxing,mailing,sorting/distrubuting documents

● Provided excellent service to patients and medical staff

● Ensured patient charts were completed and delivered in a timely manner

● Worked with medical team to reorganize patient files for more efficent retrieval

● Maintain the office condition and arrange necessary repairs of office equipment Better Home Health Care Agency, Inc. Rockville Centre, New York July 2012- January 2015

Coordinator

● Coordinated the scheduling of all field staff employees

● Maintained case management notes related to personnel problems and/or situations that arise with staff.

● Communicated on a routine basis with contract agencies to maintain mutually beneficial relationships.

● Assisted in maintenance of adequate staffing patterns and time off schedule for staff.

● Communicated with the Clinical Department when needed and advised of any changes in client services. RJM Acquisitions Syosset, New York

March 2008-June 2012

Customer Service Representative

● Processed all debit, credit card, and check payments using AS400.

● Remaining current with FDCPA Fair Debt Collections Practices Act regulations as they related to the operation of the office.

● Handled over 600 calls weekly; providing a high level of customer satisfaction.

● Maintained open lines of communication between RJM and customers. EDUCATION: Nassau Community College NY, 2000

SKILLS: Microsoft Office, Word, Excel, PowerPoint, and Outlook

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