Service Representative Loan Processor
Resume:
MICHELLE KEITH
***** ****** ***** *********** **, Oakland, KY 42159
*********@**********.*** 270-***-****
OBJECTIVE
To partner with a company where I can utilize my skills and abilities to assist customers with their financial needs and reach out and make a difference in the community in which I live.
SKILLS & ABILITIES
Energetic, Outgoing, People-oriented, Reliable, Excellent communication skills, Leadership skills
EXPERIENCE
LOAN PROCESSOR AMERICAN BANK & TRUST
NOVEMBER 2018- CURRENT
Assist the lenders in closing loans, Assist customers with loan questions, payments, etc., Order legal work and appraisals for loan closings, Prepare and print loan documents for closings to send to loan operations for scanning, Work maturity list to make sure each matured loan is taken care of promptly per loan officers’ instructions, Follow compliance procedures when processing mortgage loans to make sure disclosures are completed and distributed to the customer in the required timeframe, Participate in community activities when requested, Review technical exception report monthly to ensure each loan is completed and perfected, Serve on social media committee.
CUSTOMER SERVICE REPRESENTATIVE AMERICAN BANK & TRUST
MARCH 2014-NOVEMBER 2018
Assist customers in the opening of checking, savings, CD, and IRA accounts, Assist customers with routine account-related requests such as: debit card compromise situations and usage, setting up ACH transfers, answering inquiries about bank products, Research and resolve customer problems, Assist branch manager in scheduling and serve as a liaison between employees and other departments, Assist in vault balancing, ATM settlement, training new tellers
TELLER SUPERVISOR / OFFICE MANAGER PNC (NATIONAL CITY)
JANUARY 2002-DECEMBER 2013
Managed and coached staff to refer products and services, Coached team to provide excellent customer service, Managed the audit and compliance aspect of the branch, Responsible for scheduling and staffing, Handled and resolved customer service issues and problems, Reviewed profitability reports to ensure branch met goals, Opened new accounts, Submitted loan applications to underwriting, Performed various maintenance procedures on customer accounts.
EDUCATION
WESTERN KENTUCKY UNIVERSITY, BOWLING GREEN, KY
Took variety of General Education and Business Courses including: Accounting, Finance, Marketing, Economics
VOLUNTEER ACTIVITIES
Junior Achievement Volunteer, Family Enrichment Volunteer for South Warren Middle and Moss Reality Stores, Family Enrichment Mud Run participant, United Way Day of Caring, Birdies for Brittany Golf Scramble, Feed the Need Volunteer, Served as treasurer for Warren East Boys Basketball Boosters, Served as secretary for Warren East Cross Country Booster Club, Bowling Green Chamber Leadership Bowling Graduate 2019
REFERENCES
SCOTT HIGDON, VP MORTGAGE LOAN OFFICER
AMERICAN BANK & TRUST
LINDSEY MCCLAIN SANSON, AVP BUSINESS DEVELOPMENT / MARKETING
AMERICAN BANK & TRUST
MICHELLE GORMAN, AVP COMMERCIAL DEVELOPMENT OFFICER
AMERICAN BANK & TRUST
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