Office Assistant Customer Service
Resume:
H O L L Y L A P L A N T E
***************@*****.***
Battle Creek, Mi 49015
PROFESSIONAL SUMMARY
Expert clerical professional, leverages exceptional communication, organizational and customer service skills with attention to detail to manage office operations. Directs, motivates and trains clerical staff and implements improvements to continuously streamline operations. Capable and experienced working in challenging environments. SKILLS
Account maintenance, reconciliation,
statement preparation and
disbursement of funds.
Schedule management, task delegation
and staff training.
Information protection and
confidentiality and compliance.
Attention to detail, excellent
organizational, communication and
customer service skills.
EXPERIENCE
Office Assistant/Bookkeeper, Kellogg Architecture, Building and Remodeling, Jan 2020 Current, Climax, Mi
-Reconciled and maintained numerous accounts and managed documents to facilitate office operations.
-Prepared and maintained customer files to include monthly reports using operational, cost and revenue data.
-Facilitation of weekly payroll as well as employee accounts and files. Title Associate, Devon Title, Feb 2017 Feb 2019, Battle Creek, Mi
-Resolved title issues by working closely with realtors, lenders, local municipalities and courthouse personnel.
-Delivered excellent customer service to bolster strong relationships and build positive experiences.
-Supported efficient closings by preparing statements and disbursing funds in line with all established real estate, financial and company procedures.
-Assessed accuracy and completeness of land related documents, rejecting unsuitable applications.
Server, Moonraker Restaurant and Lounge, Mar 2013 Feb 2017, Battle creek, Mi
-Provided excellent personalized service by promptly responding to customer needs.
-Reconciled cash tills
-Compliance with State regulations to safely serve alcohol.
-Trained new servers in company policies, guest service standards and quality practices. HL
May 2010
Manager/Adult Care Facility, Creekside Living Center, Oct 2013 Jun 2015, Battle Creek, Mi
-Management of 24/7 staff of care providers for 6 residential clients to include interviewing, hiring, scheduling and payroll.
-Strict adherence to all State regulations to include detailed maintenance of individual resident files and treatment plans.
-Clear, professional communication with residents, family members and outside care providers.
-Worked closely with community senior service facilities, medical offices, pharmacies, health care providers and hospice.
-Recorded, maintained and dispensed all medications several times daily.
-Successfully worked with The State of Michigan to completely set up an additional 6 bed Adult Care Facility in compliance with all State regulations. Title Agent/Closer, Bay Title and Abstract, Inc., Nov 2000 Feb 2010, Escanaba, Mi
-Resolved property title related issues by working closely with relators, lenders and courthouse personnel.
-Carefully verifies property factors to include legal descriptions, current ownership, possible liens and specific restrictions.
-Gathered all necessary information and prepared all closing documents for both Lenders and Relators involved in the transaction.
-Facilitated property closing with all parties involved by explaining all documents, witnessing signatures, providing Notary services, distribution of funds and recording all applicable documents.
-Gathered post closing information and processed final title policies. EDUCATION
Associate of Science, Respiratory Therapy
Ferris State University Big Rapids, Mi
Graduated Cum Laude
Deans List
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