KARLA N. HURLEY

adv72v@r.postjobfree.com 215-***-**** Doylestown, PA 18901

Experience

Global Bilingual Solutions, LLC

Philadelphia, PA

President & CEO

**/**** - *******

• Led startup and opening of Global Bilingual Solutions business by creating a Consulting and translators database of over 5000+ worldwide to offer Multilingual Consulting Services in over 250+ languages and provided business development, creation of operational procedures and workflow planning.

• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

• Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.

• Increased organization's exposure to Diplomatic groups, Chamber of Commerce, networking events, Business Network International, Board rooms of the industry to grow sales profitability.

• Promoted brand awareness by increasing market penetration across Multilingual markets in Philadelphia, New York, Mexico & Europe.

• Oversaw strategic business decision-making to develop, enhance and enforce business mission.

Philadelphia Health Management

Corporation Philadelphia, PA

Latino Diabetes Association Co-

Chair/Health Program Coordinator

10/2006 - 12/2009

• Co-Chair Latino Diabetes Alliance, over my leadership, organization and representation, the Latino Group had a first-time historic representation in the American Diabetes Association Expo. My organization included TV, radio, newspapers, corporations and Nonprofit organizations.

• Established developmentally appropriate and educational health programs support groups and activities for the Latino Group.

• Consult and facilitate the identification and development of program goals, assessment and development of short and long term strategic health goals and wellness action plans to increase client participation and enrollment into the programs.

• Supported facilitation of organizational change management programs and processes in Diabetes and Asthma programs education for Philadelphia Health Management Corporation.

• Encouraged patients to engage with community programs to develop community organization efforts.

Health Promotion Council Philadelphia,

PA

Coordinator, Latino Health Projects

02/2005 - 10/2006

• Led and created strategic planning sessions for Nutrition, Diabetes and Latino Health Education for clinics, Univision TV programs and organizations.

• Conducted patient assessments under supervision to monitor health goals achievement such as weight loss, monitor sugar levels through ACU Check, program a daily food log program

• Set up one on one appointments and evaluations with clients to create individual health goals plans measurements and success.

• Delivered over 100+ classes in Diabetes, Nutrition and Physical Activity. Head Start Program Warminster, PA

Family Support Provider

10/2001 - 11/2003

• Built strong and trusting rapport with clients to help families achieve all their goals in education, health, family bonding using and educating them in regards with all resources available for their success.

• Created and Implemented English as a Second Language Programs for Non English-Speaking parents.

• Educated families and clients on community resources available for them in health benefits, housing, education, food stamps and government assistance and help.

• Traveled to Children & Youth to attend custody mediation meetings to determine the best care for the kids.

• Visited clients at residence for home study assessments to assist courts with custody decisions.

• Contacted child protective services regarding identified, at-risk children.

• Provided mental health support to clients, woman and children suffering from domestic abuse and connected each with community resources.

• Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.

• Completed intake assessments with patients and drafted community plans following treatment.

• Conducted 10 individual, family and couples therapy sessions per week.

• Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.

• Liaised between clients and community agencies to arrange assistance in housing, education and childcare for clients.

• Led training parent meetings each month to upskill and maintain professional qualifications and report successful results in all the goals achieve.

• Over my leadership, I created a network of Interpreting programs for Non- Speaking parents, as a result, parent meetings have the highest attendance in all the history,

• Maintained thorough case history records and wrote detailed reports.

• Facilitated 10 individual, family and group therapy sessions per week to solve problems, set and achieve goals and improve communication skills. Marriott Hotels Philadelphia, PA

Human Resources Generalist

02/2005

AVANTEL (MCI) Mexico, City

Senior Human Resources Generalist

06/1999 - 02/2001

Ernst & Young Mexico, City

Human Resources Specialist

06/1998 - 06/1999

• Collaborated with department managers to develop morale-boosting strategies to increase satisfaction and reduce turnover.

• Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.

• Organized company-wide events to increase personnel participation by 98%.

• Managed 450+ employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.

• Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.

• Managed recurring HR processes such as Agencies, Recruiting Fairs, marketing of vacancies.

• Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to employees and develop Human Resources policies.

• Guided Human Resources employees on hiring practices, salary ranges, and position request forms. Over my leadership I manage 4+ Human Resources employees.

• Reviewed compensation program and developed short- and long-term plans to increase 98% efficiency and employee satisfaction.

• Collaborated with Senior Management and The Human Resources Team for organizational leadership to establish employment classifications, job descriptions and compensation.

• Reduce turnover from 4.5% to 1.5% making Ernst & Young become one of the best places to work

• Trained staff on SAP Human Resources software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program

• Coordination of headhunter outsourcing function

Education and Training

Holy Family University Philadelphia, PA Bucks County Community College Newtown, PA Master’s in Counseling Psychology Certificate Program in Human Resources Management 09/2003

Instituto De Especializacion Para Ejecutivos Mexico City ITESM CEM Graduated with Honors GPA 3.5 Mexico Certificate Program in Human Resources Management Bachelor of Arts in Industrial and Organizational 09/2001 Psychology 09/1998

Accomplishments

• Selected as the Number One Mexican American Leader (AMA Group) by the Mexican Government to represent the State of Pennsylvania in 2019

• Won Entrepreneurship Award at “The 5 Pillars of Leadership” in Philadelphia on 2016,

• Hispanic Task Force Representative in Washington D.C. as a business leader representative among members of congress including Senators Mark Warner and Harry Reid to discuss the empowerment and growth opportunities of Hispanic Businesses.

• Vice President of the Mexican Cultural Center in 2019.

• Latino Diabetes Alliance Co-Chair for the American Diabetes Association.

• Hosted the "Honoring Education" event to Empower Education with underserved communities with School Superintended Dr. William Hite of Philadelphia.

• Won Super woman in business award in 2010.

Languages

Bilingual:

English-Spanish

Spanish-English

French 30%

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