Call Center Telesales

DAMON MARLIN STINSON III

**** ********* ***** ******: 704-***-****

Charlotte, NC 28213 *************@*****.***

SUMMARY OF QUALIFICATIONS

A highly motivated and tireless professional with significant success and experience across a variety of industries

• Results-oriented professional who leverages artistic abilities and creative mindset to solve problems and implement solutions in unique and collaborative ways

• Exceptional verbal communicator and team member who easily and naturally builds strong relationships and rapport with all types of individuals

PROFESSIONAL EXPERIENCE

SPECTRUM, Charlotte, NC July 2021 – January 2022

SMB Telesales Representative

Responsibilities included: consulting and promoting the value of Spectrum Business products and services, informing customers of the product pricing model, and creating a strong follow up plan that allowed for greater efficiency and increased sales conversions.

AMERICAN INSURANCE MARKETING SOLUTIONS, Charlotte, NC September 2018 – April 2021 Agent/Broker

Appointed as an agent/broker with multiple insurance companies, concentrating on the senior market. Specialize in Medicare, Medicaid, life insurance, and long term healthcare policies. LINCOLN HERITAGE LIFE INSURANCE COMPANY, Charlotte, NC June 2016 – August 2018 Licensed Agent

Responsible for acquiring and selling whole life and final expense insurance. Focus is on all aspects of the sales cycle - acquisition, application, final sale, and post-sale problem resolution and customer retention. Cultivated partnerships with local small businesses to allow them to offer a whole life insurance program as an employee benefit and retention tool. PLAYROOM ACADEMY OF MUSIC, Fort Mill, SC 2009-2017 Director of Education and Music Instructor

Served as the first Director of Education for this new music school. Created the curriculum for all disciplines and supervised teachers to ensure quality instruction delivery and client satisfaction. Currently focusing on teaching piano and voice lessons to adults and children.

STATE FARM, Charlotte and Winston-Salem, NC November 2012 – November 2014 Licensed Agent

Focus was on extending the geographic reach of a Winston-Salem based office by cultivating relationships and selling insurance products to consumer and small business clients in the Charlotte market. UNIVERSITY CITY UNITED METHODIST CHURCH, Charlotte, NC February 2000 – July 2011 Associate Minister of Worship and the Arts

Responsible for the delivery of a passionate and uplifting contemporary worship experience each Sunday morning which required creating the weekly order of worship, selecting and preparing music based on the worship theme, auditioning and rehearsing vocalists and band members, identifying drama, video clips, and visuals to support the worship theme, supervising and coordinating the technology team (sound, lighting, and PowerPoint), and leading the congregation through the worship service. Key accomplishments are detailed below.

Damon Marlin Stinson III, page 2

• Initiated the contemporary worship service with a praise band and singers and grew attendance from an initial base of 50 to over 450.

• Started a youth choir and praise band and provide ongoing leadership and mentorship with a focus on spiritual formation. Organize and lead this group on annual mission trips and performances in the local community.

• Assimilated members of the congregation into the worship service through the creation of a non-auditioned community choir, development of assistant worship leaders, and the filming of “Celebration of Discipleship” moments to celebrate servant ministry.

WELLS FARGO (First Union), Charlotte, NC 1997 -2002 Team Lead, Commercial Banking Call Center

Led a team of 16 associates in delivering exceptional customer service, problem resolution, and enhancing/ preserving relationships of key business customers. Key duties included:

• Handling all banking/servicing needs of business customers with revenues averaging $500,000

• Verification and reconciliation of the weekly payroll processes for core customers

• Processing underwriting commitments and other forms of off balance sheet exposures CHARLOTTE MECKLENBURG SCHOOLS, Charlotte, NC 1992 -1997 Behavior Modification Technician

Responsible for a classroom of behaviorally and emotionally handicapped high school students and ensuring they received the best learning experience possible through the performance of key duties including:

• Worked with teachers, counselors, and other appropriate personnel to establish and develop positive relationships for each student that will bring about needed behavior modifications and contribute to the student’s overall success.

• Evaluated the needs of each student, providing interventions to redirect behavior and working with related agencies to develop an effective program of activities.

• Assisted with academic goals and supervising various activities during the course of the instructional day to maintain a controlled and safe environment for students and staff. OTHER PROFESSIONAL EXPERIENCE

• Church Music Director & Musician (including Moore’s Sanctuary AME Zion, Rockwell AME Zion, First Baptist Church West, and Sills Creek AME Zion); 1984 - Present

• Self-employed as an opera singer and music producer; 1986-present EDUCATION

Catholic University of America, Washington, DC

Coursework in Vocal Performance, 1986

University of North Carolina at Charlotte, Charlotte, NC Bachelor of Arts in psychology, May 1985

• National Competition Awards: Leontyne Price Vocal Arts National Winner; Federation of Music Clubs National Runner Up; Music Teachers National Association (MTNA) National Winner; Pavarotti Contest Honorable Mention

• Funded college education through academic scholarships and multiple part-time jobs. COMMUNITY AND CIVIC INVOLVEMENT

• Member, Opera Chorus of Opera Carolina. Perform in an average of two opera performances each season.

• Member, Alpha Phi Alpha Fraternity, Inc.

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