Data Collector Customer Service

Caroline Hamilton-Lee

** ********* ******, ********, ** 13031

Cell: 347-***-****

Email: ********@*****.***

Professional Summary: Dedicated and motivated Office Administration/ Coordination Support professional with experience optimizing productivity by performing routine administrative functions. Familiar with drafting correspondence, scheduling appointments, organizing, and maintaining paper and electronic files, or providing information to callers. Ability to multi-task in fast-paced environments, working independently or as a team member.

SUMMARY OF SKILLS

Critical Thinking Skills

Project Management

Customer Service Orientation

Time Management

Excellent Communication

Microsoft / Data Analysis tools

Data Management

Cooperation

Leadership

Interpersonal Skills

PROFESSIONAL SKILLS

OFFICE ADMINSTRATION/ Manager

Assisted management with review and determination of policies

Solved or escalated customer issues or complaints

Assisted management with business control, self- assessment (BCSA) audit activity by retrieving data and/or files for review

Entered settlement adjustment as directed by manager

Established and maintained department of transportation DOT- requires filed

Tracked a variety of metrics including the charge back program, complain

Reviewed and entered all independent contractor (IC) settle formation

Entered settlement adjustment as directed by manager

Greeted claimants during visits and handled multi-line telephone system

Created and maintained master calendar, collecting, and disseminating general information

Confirmed appointments, communicated with client, and update client records

Prepared, collected, and distributed outgoing and incoming mail and packages

Registered patient using the hyper-space and Epic

Establish data access security requirements

Supervised and coordinated activities for workers

Created audit objectives and audit plan, utilizing general audit plan/previous audit reports

Monitored and modified computer application to prevent inaccurate calculations data loss

Implementing a system to ensure that accurate billing information is entered into the billing system.

Supervising the revenue cycle department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.

Managing staff performance by providing regular feedback, performance reviews, and one-on-one meetings.

Reviewing financial hardship applications.

Overseeing the hiring and training of staff.

Efficiently managing patient complaints in respect of billing and collections.

Planning and structuring the department workflow and staffing.

Correctly coding diagnoses and procedures.

DATA COLLECTION/ANALYSIS

Ensured data documentation is developed and maintained including FGDC metadata

Provided consistent interpretation and application of Bureau/State policies to their respective State Offices.

Managed databases containing spatial data.

Be accountable for integrity and quality of business data personally created/updated.

Interpreted data from primary and secondary sources using statistical techniques and provide ongoing reports

Compiled and validate data; reinforce and maintain compliance with corporate standards.

Developed and initiate more efficient data collection procedures.

Working with managing leadership to prioritize business and information requirements

NURSING ASSISTING/ PHLEBOTOMY

Performed clerical duties and patient care to both mothers and babies

Provided excellent customer service to both internal and external customers

Trained new hires, assembled, and analyzed medical charts

Managed sensitive health information and situations according to HIPAA regulations

Registered patient using Java Script

Conducted over 40 vein punctures for patient each week

Assisted with 15 Electrocardiograms and 30 vital signs for patients daily

Assessed patient safety, two hourly monitor safety

Organized and entered patient information in data base

WORK HISTORY

Senior Operation Administrative- FedEx Linehaul Part-time - Syracuse, NY, 2021-2022

Supervisor/ Revenue Auditing- United Postal Service (UPS)Part Time - Syracuse, NY, 2020-2021

Data Collector- US Department of Commerce, Bureau of the Census – Bronx, NY, 2020-2020

Intern, The Major Office of People with Disability -Manhattan, NY, 2019-2019

Certified Nurse Aide- Jacobi Medical Centre-Bronx, NY, 06/2007-05/2015

Certified Nurse Aide- Montefiore Medical Centre- Bronx, NY, 04/2010- 02/2011

Coordinator / Supervisor- Toy R Us – Bronx, NY, 05/2013-06/2019

Manager /supervisor-Watson betting Revenue Auditing, Jamaica, KGN, 1998-2003

EDUCATION

Master of Science in Health Care Informatics, Adelphi University, Garden City, NY, 2020

Master of Science in Public Administration/ Health Administration, Mercy College, Bronx, NY. - in progress

Bachelor of Science in Psychology, Mercy College, Bronx, NY, 2013

Associate of Science in Information Management, Monroe College. Bronx, NY, 2011

CERTIFICATIONS

Certified in CPR – 2019

Databases and SQL for Data Science

Visual Analytics with Tableau

Modern JavaScript: ES6 Basics

Fundamentals of Visualization with Tableau

Microsoft Words/ Excel/Epic

Introduction to Relational Database and SQL

ADA (Americans with Disabilities Act)

Certificate in Health Informatics

CPT/HCPCS Coding

Reference: upon request.

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