Service Representative Intern Data

Sharon Odima

Full Stack Web Developer Software Engineer

Raleigh, NC 919-***-**** ***********@*****.*** GitHub LinkedIn

TECHNICAL SKILLS

Front End: React.js, Redux, Hooks, Context API, Restful API, Jest, Cypress, Yum, Axios, JavaScript, HTML, CSS

Back End: Node.js, Express, SQL, Git CLI, GitHub, VS Code, Vercel, Heroku

Additional: Algorithms, Architecture, Debugging, Deployment, Team Collaboration, Troubleshooting

Language Proficiency: English, Spanish, Swahili

PROJECTS

User Interface, Full Stack Developer - React Node GitHub 2022

●Used JavaScript, HTML, and CSS to create a website that implemented a CSS reset, box model, and flexbox module

●Designed and executed a wireframe to create About, Project, and Contact Pages

●Used Vercel to host the completed website ensuring easy accessibility

Responsive Design, Full Stack Developer - React Node GitHub 2022

●Created a Single Page Application with HTML, CSS, and JavaScript to showcase responsive design elements

●Implemented responsive layouts by using media queries to improve accessibility

●Used scalable units for font size which increased accessibility

JSON Web Tokens, Full Stack Developer - React Node GitHub 2022

●Used Node.js, Express, and Knex to build an API with authentication and authorization using JSON Web Tokens

●Utilized database access and middleware functions to access an API

EXPERIENCE

BCForward, Remote - Customer Service Representative 2021 - 2021

●Promptly responded to 30+ calls per day to answer questions regarding customers’ benefits in the state of Maryland

●Increased client satisfaction by approximately 10% effectively resolving customer issues

●Expertly navigated company database to research account inquiries to provide accurate information

Charter Communications, Raleigh, NC - Customer Service Representative 2019 - 2020

●Engaged with 30+ customers per day telephonically and addressed service inquiries

●Contributed to company sales goals by upselling services and routing sales-specific questions to sales leadership teams

●Recommended products and services based on customer usage, questions, and account information

Nordstrom, Durham, NC - Logistics Specialist 2018 - 2019

●Used a pricing gun to generate inventory tags, which ensured correct sale prices on 100+ items

●Oversaw inventory control processes, loading, and unloading of trailers, and ensured a steady flow of inventory

●Met quarterly sales goals, fulfilled online product orders, and verified orders specifications for pickup options

Ralph Lauren Corporation, HighPoint, NC - Intern Data Analyst 2017 - 2017

●Updated an Access Database to a 2014 Microsoft Server; improved data storage and data retrieval speed

●Used technical skills such as SQL to retrieve data from a database which ensured accuracy and efficiency

●Collaborated with 3+ colleagues to implement and confirm the newly created database operated efficiently

EDUCATION

BloomTech Institute of Technology, Graduate, Full-Time Program, Full Stack Web Development 2022 - 2022

Durham Technical Community College, Graduate, Full-Time Program, Associate of Science 2010 - 2012

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