Customer Service Assistant Manager
Resume:
Rosalinda Turiaga
Gahanna, OH *****
**********************@*****.***
Authorized to work in the US for any employer
Work Experience
Key Holder/Supervisor
Home Goods (TJX company)
Present
As a Supervisor/ Key Holder I manage the front end and still make sure that cashiers and Associates at the front end is doing their job and making sure that they are following all the protocols of the company in checking out customers (giving them the best customer service and satisfaction in the store), assisting the customers in all their needs and inquiries in the store, making sure to meet the number of IC’s or credit cards needed for the day and the month. Assisting the cashiers in all their inquiries and also training them specially the new Associates at the register and on the floor. Merchandising or putting up displays specially at my department.
Retail Store Supervisor
Marine Layer
July 2021 to January 2022
Open and close the store. Merchandising and managing the sales floor. Processing on line sales and deliveries. Preparing cash deposits and till to be use for the following day.. sending reports through email for everyday activities and sales of the store. Putting the merchandise for display on the floor. Interacting with customers in the store and also overt the phone to make sales. Coordinator
Home Goods (TJX company)
November 2019 to June 2021
I work at the back room at merchandiser, processing goods, on the sales floor putting products on display and at the register checking out customers, assisting them with their inquiries about items, doing mark downs and managing the front end which my department as coordinator. Making sure that every tank that came out is out on the sales floor. Training new Associates at the registers and making sure that they are interacting with the customers and giving the best customer service experience. Getting customers and convincing them to sign up for our TJX credit card ( which I always am in a Double a platinum every year, meaning I was able to sign up more that 200 customers every year). Which is one of the biggest concern of the store aside from the budget.
Store Assistant Manager
Goodwill Columbus (North Hamilton Store)
March 2016 to September 2019
I open and close the store. Handle cash office ( preparing registers to be used everyday, preparing store deposits every time I close and open the store). Handling orders for the store like deliveries needed by the store to be processed everyday for the sales floor. Making sure the store is full nice and shoppable for the customers. Training new Associates to process goods to be sold and also training cashiers. Processing and handling merchandise to be auctioned every Saturday. Processing merchandise to be sent to be sold online.
Education
Bachelor of Arts and Communication
Skills
• Merchandising (6 years)
• Retail Management (6 years)
• Cash Handling (6 years)
• Assistant Manager Experience (2 years)
• Retail Sales (6 years)
• Sales (6 years)
• Handling register and cash office and basic computer (4 years)
• Inventory Control (6 years)
• Pricing (6 years)
• Upselling (6 years)
• Supervising Experience (6 years)
Languages
• English - Fluent
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