Cleaning Service Customer
Resume:
Professional Resume
Frejya~Rose~ Fox
Hillsville, VA
24343
*************@*****.***
Professional Summary
I am a Philomath with many skills including culinary and creations. I have excellent marketing, customer service and facility oversight skills coupled with more than 15 years of experience. Highly effective and comfortable working with people at all organizational levels. In Addition to seeking and maintaining a full-time
position that offers professional challenges utilizing interpersonal skills, I utilize excellent time management and problem-solving skills, Supervisory Skills. Skilled in performing Strategic Planning, Contract and Vendor Management. External and Public Relations Crisis Management. Disaster & Crisis Care management. People conflict Management, Hiring and Training, Development Budget Management .Donor Management, Fundraising Events, Social Media Platforms, Contract Bid Proposals, Strategic Partnership, Social Perceptiveness, and monetizing. Work History
Ruby Tuesdays Shift Manager
01/23 - Current
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage hourly employees, including conducting performance evaluations, coaching and discipline.
• Reviewing applications, interviewing, and making recommendations to hire Hourly employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant.
• Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensure CHARM Service Model is executed by every team member with every guest.
• Providing, directing and scheduling Front of House and Back of House training.
• Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
• Follow Operations Playbook to ensure consistent daily operations.
• Utilize a digital manager logbook to communicate shift notes, product needs, equipment repairs and staffing notes with the management team.
• Enforcing appropriate security measures at the restaurant so that the safety of our employees and guests are always maintained.
• Manage food, supplies and liquor costs by conducting weekly inventory.
• Understanding, managing, and practicing safe food handling procedures.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
• Ensure all equipment is in good repair.
• Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
• Verify that all food and beverages are prepared to Ruby Tuesday recipe specifications about portion, preparation, and plate presentation.
• Responsible for execution of new initiatives including new product and menu rollouts.
• Lives our core values every day: Lead Boldly, Care Deeply, and Tell the Truth. Instructor.
Foxes Den School of Culinary and creations
(online) 11/22 current
I teach people the art of food, the science of flavor creations and creations of boldness. Quality home made New Original Recipes made with nature's ingredients. In addition to several other courses.
Owner/HR Admin 01/2021 to 10/2022
Kittens Cleaning Service. LLC – Hillsville, VA
Trained all employees to company standards. and
Streamlined new and improved HR efficiencies,
coordinated new hire orientations and provided
onboarding and training for multiple new
employees. Started a new employee incentive
program. Processed documentation for employee
actions such as new hires, grievance resolutions
and helped employees register for benefits
programs using online web systems. Prepared new
hire letters, employee contracts and corporate
policies Liaised between multiple business vendors divisions to improve communications. P&L preparations, State safety & Labor compliance. Executive Director, 03/2022 to Current
Yeshua's Servant's Ministries – Hillsville, VA
Hired and directed teams to achieve daily and
long-term operations and business goals. Fundraising, Marketing, Grant writing, Social media advertising.
IT Technician
Tandem Statewide - VA
February 2018 to February 2022
Provided in-house DNS hosting services for corporate and customer zones and managed SSL certificates.
Managed wireless accessibility to the organization through a Cisco base setup. Managed enterprise level
projects as a project manager using ITIL project management methodology. Catering Director
Ramada Inn - Statesville, NC
July 2019 to March 2020
Handled catering scheduling, ordered food and planned events. Set and enforced performance and
service standards to keep a consistent, high-quality environment devoted to customer satisfaction. Hired
and trained both permanent and temporary staff members. Met with clients to outline desired goals and
prepared quotes for overall catering costs. Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs. Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages. Set schedules for 17 staff by planning and designating shifts and hours. Integrated service and team management strategies to boost business profits.Collaborated closely with clients to develop exciting catering menus for memorable events. Education
Master of Arts
Campbell University - Buies Creek, NC 08/05
St Christopher Ottlie - Jamaica Queens, NY 06/93
Skills & Achievements.
Minority/ women owned business owner
•First aid and Cpr certified.
Hospitality management studies in
hotel operations certificate.
Hospitality management certification in health and safety practices in food services. Diploma in warehouse management,
Diploma in Hr management,
Food safety training- certification in safe practices and procedures, Certification in facilities management
Certification in BusinessProductivity Training course for increased profits. Crisis Care Management.
In addition to Training on People Conflict Management, Hiring and Retention Organizational Development Budget Management. Donor, Management, Fundraising EventsSocial Media Platforms, Contract Bid Proposals, Strategic, Partnership, Social Perceptiveness,Goals and Performance, Positive Reinforcement Methods.
• Management (10+ years)
Customer service (15 +years)
*Kittens Cleaning Service won the Gold medallion Vets for hire reward from labor board 2022 for EXEMPLARY SERVICES.
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