Service Representative Center
Resume:
Marilyn Kissentaner
kissentanerm@yahoo
Over seven years of Customer Service experience with exceptional problem-solving and organizational skills. High energy with ability to motivate teams and coordinate staff and work projects to meet organizational goals. Outstanding work ethic, attention to detail, and on-the job knowledge. Reliable and dependable. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Authorized to work in the US for any
employer
Work Experience
Customer Service Representative
MAXIMUS - Irving, TX
December 2019 to May 2020
2020 Census Customer Service Representative Recorded information from citizens from the US. Product Service Rep
TransTech Merchant Group - Carrollton, TX
March 2007 to December 2010
Lead Customer Service Representative (CSR).
Highly skilled in internet use and applications, MS Word, Word Perfect, Excel, PowerPoint, Computer Graphics, and a variety of other computer programs Keyboard/type 50/55 WPM; Data Entry 105 PM accelerated speed
Conducted inventory Customer Service/Client Services Skills Processed customer calls and complaints efficiently and skillfully...
Answered an average of 150 calls per day by addressing customer inquiries, solving problems, and providing new product information.
Politely assisted customers in person and via telephone. Sales Rep
Neopost - Carrollton, TX
June 2004 to February 2007
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing, and administrative teams daily. Answered customer questions about product availability and shipment times. Placed special merchandise orders for customers.
Documented all customer inquiries and comments thoroughly and quickly. Education
Master's in Christian Education
Dallas Theological Seminary - Dallas, TX
2016 to 2019
BA in Biblical Studies
Criswell College - Dallas, TX
2012 to 2016
Associate in Arts & Applied Science
El Centro College - Dallas, TX
2007 to 2009
Skills
• Phone Etiquette
• Computer Graphics
• Sales Support
Additional Information
Skills
Creative problem solver Skilled in call center operations Exceptional communication skills Customer interface expertise Quick learner Adheres to customer service procedures Multi-line phone talent Customer service award
Strong client relations
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