Marilyn Kissentaner

214-***-****

kissentanerm@yahoo

Over seven years of Customer Service experience with exceptional problem-solving and organizational skills. High energy with ability to motivate teams and coordinate staff and work projects to meet organizational goals. Outstanding work ethic, attention to detail, and on-the job knowledge. Reliable and dependable. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Authorized to work in the US for any

employer

Work Experience

Customer Service Representative

MAXIMUS - Irving, TX

December 2019 to May 2020

2020 Census Customer Service Representative Recorded information from citizens from the US. Product Service Rep

TransTech Merchant Group - Carrollton, TX

March 2007 to December 2010

Lead Customer Service Representative (CSR).

Highly skilled in internet use and applications, MS Word, Word Perfect, Excel, PowerPoint, Computer Graphics, and a variety of other computer programs Keyboard/type 50/55 WPM; Data Entry 105 PM accelerated speed

Conducted inventory Customer Service/Client Services Skills Processed customer calls and complaints efficiently and skillfully...

Answered an average of 150 calls per day by addressing customer inquiries, solving problems, and providing new product information.

Politely assisted customers in person and via telephone. Sales Rep

Neopost - Carrollton, TX

June 2004 to February 2007

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing, and administrative teams daily. Answered customer questions about product availability and shipment times. Placed special merchandise orders for customers.

Documented all customer inquiries and comments thoroughly and quickly. Education

Master's in Christian Education

Dallas Theological Seminary - Dallas, TX

2016 to 2019

BA in Biblical Studies

Criswell College - Dallas, TX

2012 to 2016

Associate in Arts & Applied Science

El Centro College - Dallas, TX

2007 to 2009

Skills

• Phone Etiquette

• Computer Graphics

• Sales Support

Additional Information

Skills

Creative problem solver Skilled in call center operations Exceptional communication skills Customer interface expertise Quick learner Adheres to customer service procedures Multi-line phone talent Customer service award

Strong client relations

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