Customer Service Inbound Call
Resume:
Samantha Acosta
Louisville, KY *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service/Sales Representative
Quality Jewelry and Loan - Louisville, KY
August 2021 to January 2023
To assist customers with the buy/sale and/or loan against gold or gold jewelry. Assisting customers with financial loans and building rapport with potential long term private buyer. Providing customer satisfaction, and proper problem solving when needed. Strong multi tasking abilities, detail oriented, strong verbal, written and virtual communication skills, succeeds well in office skill and has great ability to remain calm and patient with customers and fellow employees in heavy inbound call volumes and in person interaction.
BB home improvements
B&B Home Improvements - Louisville, KY
August 2015 to September 2021
Assisted contractor in job preparation and readiness, responsible for ordering all supplies and material, answering phone calls, estimates, bids, records keeping Home renovations, flooring, custom flooring, custom carpentry, furniture restoration. Education
None
Seneca High School - Louisville, KY
August 2003 to May 2005
High school or equivalent
Skills
• Carpentry (10+ years)
• Handyman
• Drywall
• Construction
• Landscape Maintenance (6 years)
• Restoration Industry Experience
• Mowing
• Remodeling (10+ years)
• Lawn Care (3 years)
• Construction Management
• Construction Estimating
• Load & Unload
• Fire Restoration
• Customer service (6 years)
• Computer skills (10+ years)
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