Steven Frost

* *** ***** ** *******

Northbrook, IL 60062

847-***-****

adv6z4@r.postjobfree.com

RESUME OBJECTIVE:

Experienced client manager with strong communication and interpersonal skills, successful history of client management, assessments and retention. Experienced in preparing presentations, closing prospects,and managing care for individuals needing assistance. Post graduate degree and successful business work history magnifies and expands areas I can handle. Enjoy greeting and assisting clients, guests and prospects. Seeking part time or full time financial institution client care, sales, concierge or client acquisition position.

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PROFILE

35+ years of experience in sales and client care environments. Excellent communication and interpersonal skills, listening and analytic skills, and develop strong client connections. Professional sales and marketing experience, self starter, proven closing and retention record. I’ve worked with clients directly, through their families, banks, guardians or referral sources. Strong interest in the elderly and disabled population who seek assistance in homecare, guardianship, or other solution. I am a good listener, develop strong professional relationships, offer creative solutions and am results oriented. I was a business owner most of my working life and understand the business side of this valuable work. I am comfortable in leadership, training, or support positions. Quick study, comfortable adapting in changing work situations with all levels of management and staff. Proficient in Microsoft Office, ClearCare (Well Sky) and Sales Force. EXPERIENCE

May 2018 – February 2023 --- Client Care Manager/Client success Manager — THE KEY (formerly HomeCare Assistance), Park Ridge, Illinois Homecare services for individuals at home, in facilities and 3rd party staffing

! Fielded inquiries, performed assessments and direct liaison to prospects, clients and client families. Reviewed client/caregiver matches to maximize successful pairings, satisfied clients, minimize turnover and maximize client and caregiver retention. Problem solving and assisted clients identify care needs, maintenance and financial issues. Average case load 10,000+ client hours per month, equating to approx. $4MM per year.

! Completed dementia training courses with Teepa Snow, inhouse nurse, corporate training specialists, ongoing in-house training and caregiver strategies. Seventy five percent of clients had dementia issues from early stages to vascular and advanced levels.

! Consistent high percentage of qualified inquiries successfully closed and clients retained; hourly and live-in.

! Learned several new, rapidly changing business systems, responsibilities, incentives and procedures. Clear Care (WellSky), Word, Excel and SalesForce proficient. Skip Frost

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October 1988-May 2013 Partner/Principal

SALES MARKETING GROUP, LLC

Manufacturer’s Representative company providing sales and marketing services

! Represented top tier manufacturers of hardware, housewares manufacturers to national and regional retail chain stores and distributors. Brands such as Duck Brand Duck Tape, Bubble Wrap, Easy Liner, Ansell latex gloves, Lifestyles, Helping Hand, Dingo and Spot pet brands, Leviton Electrical, Diamond Brands, Emsco

(Bigfoot), Pine Mountain Firelogs among the mix.

! Marketing and Sales: Launched unknown brand Snapple Beverages in the Midwest from their infancy when they were only in a few eastern states. Company grew to $2B before being sold to Quaker Oats in 1994.

! Developed strong relationships and trust as sales liason between manufacturers and the buyers at the retail chains and distributors. Our company was sought out by manufacturers wanting greater and wider distribution in multiple retail trade classes.

! Opened offices in Salt Lake City, Scottsdale and Boise and Minnepolis. I became President and sole owner of new company SALES MARKETING GROUP, IL .

March 1986 – August 1988 --- Vice President

SHELL FINANCIAL, Northbrook, Illinois

Venture Capital division of The Shell Group

• Reviewed business plans and selected recommendations for Venture Capital investments.

• Provided financial analysis, revised projections, and worked with the entrepreneurs to develop cogent and viable submissions. Deals ranged from $1MM - $5-MM, primarily in-house and private placements.

• Worked with other Shell Group company personnel to launch and combine small businesses and start-up level enterprises.

o This position combined my professional training and leveraged my relationships in the Chicagoland business community.

! June 1976 – December 1979, Sales Manager

January 1980 – December 1983, Operations Manager

January 1984 -February 1986, Vice President

DOMESTIC SANITARY WIPERS CO, (trade name Central Mills) Wholesale and retail manufacturers of industrial wiping cloths

! Among the early recyclers, we converted used clothing and unused factory mill ends into rags for industrial and institutional use.

Skip Frost

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! Attended night school for MBA while working here.

! Participation in union contract negotiation, computerized inventory and streamlined office functions.

! Added new product categories, a terry cloth towel converting operation and expanded customer base to include car washes, beauty shops, hotels and motels.

! Initiated direct mail and trade advertising to expand sales beyond our local delivery area.

! Audited sales and employment tax reports. Prepared preliminary financial statements with outside accountant. SKILLS/COMPETENCIES

! Excellent verbal and written communication skills.

! Microsoft Word, Excel, SalesForce Well Sky (formerly Clear Care)

! Client acquisition Care Management – strong closing and relationship skills.

! Verbal and written communications

EDUCATION

, September, 1978 - May, 1980: MBA, DePaul University, Chicago, IL campus evening attendance — Accounting, Analytics, Tax Accounting, and related business courses. September 1972 – May 1976: University of Illinois, Bachelor’s Degree, honors, Finance OUTSIDE INTERESTS AND ACTIVITIES:

Competitive sail racing; (Mackinac, Tri-State, Queen’s Cup, buoy racing) Sailboat Cruising, 20 years:

Bareboat and charter international certified

Safety at Sea certified

Music; Percussion/drums Highland Park Pops Orchestra, 30+ yrs ESL (English as a second language): 3 years, teacher at Oakton Community college, Levels 2 and 3. Meals on Wheels, volunteer, fundraising, 10 years

Bd. Of Directors

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