PROFESSIONAL CUSTOMER CARE REPRESENTATIVE

OBJECTIVE: Seeking a position where my skills with office applications and abilities, experience and professionalism in Customer Service can be effectively used for the benefit of the company.

Education:

Valencia High School

1985-1989

Diploma

Work Experience

Gap in Employment;

After 04/2019 I eagerly looked for work, only to be able to work as a day laborer both in and out of town. Then after 01/2020 (Covid); No one was hiring. I could not get an interview for all of 2020.

Since then I have been avidly looking and interviewing, but I cannot get past the first phase of the process.

Energetic Marketing Agent/Waiver/Admin Support

Liberty Tax Service

December 2012 - April 2019 Waiver –

Drive new business through energetic marketing.

Admin Assistant - Answer phones, help customers, answer questions.

Apple One, Volt

April 2013 - November 2018

Warehouse and inbound call center for disaster relief victims.

Handled calls in regards to filing claims and the damage done by the hurricanes

Re-programmed voting machines at OC Voter Registers office.

Greeted and registered Convention Center guests.

Tracked dead zone data for Cingular Wireless engineers.

Skills: Office Applications

Temporary Employee

SBGA

November 2013 - January 2014 - Irvine;

Duties: Cold Calling Campaign

For Credit Processing Services.

Made an average of 300-400 outbound calls a day.

Temporary Employee

Everlast

August 2013 - October 2013 - Anaheim;

Duties: Cold Calling Campaign for Credit Processing Services.

Made an average of 300-400 outbound calls a day.

Skills: Office Applications

Customer Service Rep/Waiver

Halloween Club

August 2013 - October 2013 - Buena Park, California;

Waiver - Drive new business through energetic marketing.

Assist Customers, Stock Store, Waiver, ETC

Energetic Marketer/Waiver

Piara Pizza

July 2013 - September 2013 - Fullerton, California;

Drive new business through energetic marketing.

Temporary Employee

Auto Protection Alliance APA

June 2013 - July 2013 - Garden Grove;

Duties: Cold Calling Campaign for Extended Auto Warranties.

Made an average of 300-400 outbound calls a day.

Skills: Office Applications

Temporary Employee//Background Extra

Various Temporary Positions

July 2004 - January 2013 - Anaheim, Brea, Cypress, Fullerton, Irvine, Orange and Placentia;

Varies staffing duties with Multiple companies. Working for Cingular –AT&T, Vans, Konica Minolta, Conoco Unocal, Smart and Final, Honey Baked Hams, Everlast, SBGA, APA, SBGA and Iron Mountain. Duties include Customer Service Rep in a call center; High volume both Inbound and Outbound. Admin Assistant, Data Entry, Order Processing, and Filing in an office environment and warehouse. Also Background Extra in Hollywood.

Skills: Word, PowerPoint, Excel, 10 Key, Printers, Copiers, Computer Literate and ability to assist customers in a timely manner.

Customer Service Representative/Admin assistant/Trainer

Alta Resources, BREA, CA

September 2000 - July 2004 - Brea, California;

Suggested best strategies and set-up new Shipping Accounts for Small and Large Businesses and Personal shippers and applied special volume pricing where applicable. Tracked attendance of employees for management. Trained new hires as necessary.

Phone Banker Level II

Wells Fargo Bank, SANTA ANA, CA

April 2000 - September 2000 - Santa Ana, California;

Assisted Small and Large Business customers with all banking needs involving questions, fraud claims, check orders, investment accounts and new types of accounts that would best serve the customers' needs. Provided support for new hires related to training and assistance with customers. Manager Assist Group Employee. Took an average of 300-400 inbound calls daily.

Skills: Computer Literacy and ability to assist customers in a timely manner.

New Business Development Specialist

The Perrier Group – Arrowhead water

March 1999 - January 2000 - Brea, California;

Advised Small and Large Business customers as well as Home delivery clients when call volume permitted of services available and suggested best possible options based on volume. Handled statement and billing inquiries and coordinated deliveries of products with route sales personnel. Took an average 300-400 inbound calls daily.

Skills: Computer literacy, Word, Excel, PowerPoint, 10 Key, High speed copiers.

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