Customer Service Manager
Resume:
Joaquin Moore
Louisville, MISSISSIPPI *****
*******@*****.***
Professional Summary
Customer Manager offering Number-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Skills
Customer Service and Assistance
Handling Visitations
Workflow Assessments
Client Interactions
Accounts Payable and Accounts Receivable
Reimbursement Management
Daily Workflows
Call Control
Past Due Balance Management
Financial Transactions
Staff Support
Customer Needs Assessments
Home Visits
Lease Renewals
Reviewing Renewals
Staff Training
Setting Sales Goals
Financial Consulting
Training Junior Team Members
Call Volume Analysis
Efficient Sales Transactions
Conflict Resolution Techniques
Inventory Accuracy
Work History
March 2013 - Current
Aarons Furniture Store Starkville, MS
Customer Account Manager
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Evaluated customers' potential needs to make appropriate recommendations.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity. Handling all hard accounts 32+ and over.
Education
August 2003
Meridian Community College Meridian, MS
Cna Certification Cna
August 1999
East Central Community College Decatur, MS
N/a Electronics Technology
May 1999
Louisville High School Louisville, MS
High School Diploma
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