Trainee Manager Crew Member

Muhammad Azeem Profile

Name: Muhammad Azeem

Email: ****************@*****.***

Cell: +923*********

Address: House No.49, Street No.01, Atta Road

Sukh Nehar, Baghbanpura, Lahore.

Career Objective

My objectives are to provide professional excellence and best services in work place, and achieve my goals efficiently and effectively for the sake of organizational success and my personal development Academic Qualification Year Institution

B.Com 2010 Punjab University Lahore

Major Courses

1) Business communication and report writing

2) Business mathematics and statistics

3) Management theory and practices

4) Sales and advertisement

5) Organizational behavior

6) Financial accounting

7) Hotel Management

F.sc 2006 BISE Lahore

SSC 2004 BISE Lahore

Work Experience

I have joined Mcdonalds Pakistan June 2008 as Trainee Manager and currently working in this organization as Second Assistant Manager (Shift Manager). Second Assistant

Manager

15th October 2014

till Date.

As Shift Manger I have to managed and execute following tasks. Managing the restaurant

Opened and closed shifts without supervision and follows company security, hygiene and safety procedures.

Planed the shift using the appropriate pre-shift/shift changeover checklists.

Executed the shift plan on daily basis.

Monitors raw and finished product quality before and throughout the shift.

Ensures equipment is clean, safe and in good working order.

Maintained critical standards for holding times, service speed and quality, raw and finished product quality, cleanliness and sanitation.

Ensures all food safety procedures are applied.

Supervises delivery of raw and dry products.

Follows up on the completion of planned maintenance tasks.

Completed daily basic equipment checks (PM) and makes necessary time and temperature adjustments.

Collected information and completes appropriate incident/accident report records.

Communicated regularly with customers to obtain feedback on QS&C.

Effectively manages customer complaints and incidents.

Used frequent travel paths to maintain awareness of all areas of the restaurant throughout the shift. Co-ordinates people, product and resources effectively. Muhammad Azeem Profile

Leading Through People

Positioned staff effectively and allocate breaks, secondary responsibilities and to-do lists to each area of the restaurant.

Communicates effectively with other managers and staff.

Leads by example in all areas throughout the shift.

Trained new employees.

Provides ongoing coaching and corrective feedback to experienced staff and floor managers.

Uses a combination of directive and participative leadership styles to achieve desired results.

Motivates employees by understanding their needs.

Builds team spirit to improve performance and productivity.

Follows all appropriate HR policies, employment laws, security and safety procedures

Applies observation, problem solving and decision-making skills to manage the shift effectively.

Effectively delegates and follows up to use people resources efficiently.

Presented a professional image to customers and employees. Managing the Business

Controls labor, waste, cash and yields.

Optimizes impact of sales building promotions during the shift.

Completes daily paperwork, including inventories, HR entries, cash sheets, drawer counts and deposits.

Orders food, paper and operating supplies.

Floor

Manager/Cashier

1st May 2013 till

October 2014

As cashier the express lane due to speed and accuracy of transactions.

Directed customers to product locations.

Worked shifts alone, demonstrating responsibility and proven confidence of supervisors.

Helped customers with courtesy, patience and a smile.

Balanced cash which often exceeded from the required limits in a single shift.

Commended by repeat customers for a fast, hassle-free checkout.

Quickly learned optical price scanner system and kept up-to-date on feature-priced items and coupon deals.

Cultivated repeat and referral business through excellent customer relations.

Constructed end displays for sporting goods department.

Ordered merchandise for entire store.

Provided highly effective training of new employees.

Courteously greeted customers and assisted with purchases.

Resolved customer needs using professionalism and sensitivity.

Operated cash register, received and dispensed correct change.

Properly balanced out cash register.

Stocked shelves and managed inventory control.

Operated till and completed daily cash reports and deposits.

Trained and supervised new cashiers and other front-end personnel.

Maintained a clean and attractive front-end area.

Assisted stockroom staff as needed.

Assisted customers in merchandise location.

Monitored and kept daily records of cash flow.

Delegated store responsibilities to fellow co-workers.

Conducted facility maintenance.

Crew Trainer Frequently talk with customers and resolve their queries to improve customer satisfaction Muhammad Azeem Profile

1st January 2013

till April 2013

Crew Member

21st June 2008 till

December 2012

level.

Development of human relation, communication and follow up skills to manage the people effectively.

Assist opening and closing shifts and meet the expected sales targets.

Maintaining the critical standards of quality, service, and cleanliness.

Responding appropriately to change in volume patterns.

Controlling labor, waste, cash and yields.

Knowing and enforcing personnel policies, labor law safety and security procedures.

Follow up on sales building promotions.

Managing customer complains quickly and efficiently.

Supervising delivery of raw products.

Preparing people, equipment’s and product for shift.

Demonstrating leadership and training crew people on stations.

Recoding and preparing files of daily paper work including inventory, cash sheet, drawer counts and bank deposits.

Understand and perform basic equipment calibration on daily, weekly and monthly bases. Cook (Level 2)

6th July, 2021

National certificate of cook assessed under recognition of prior learning (RPL), by Government of Pakistan, National vocational and technical training commission(NAVTTC )

,2021

Heading Major Departments

Scheduling Management Inventory Management

Pay roll preparation in a single Mc Donald restaurant for both crews and Managers.

Documentation of recruitment, selection, hiring and firing of crew peoples.

Maintaining the employee’s records in their personal folder.

Insurance clamed when any happening occurs in

restaurant.

Employee time table Management.

Analyzing the crew requirement and preparing

restaurant people plan.

Preparing employees leave tracking sheets.

Ensure the discipline in the restaurant and take disciplinary action if any one kept in policies

violation.

Predicting restaurant daily, weekly and monthly

based raw and paper product requirement and

ordered that good accordingly.

Managing the food receiving, storing, handling and preparing procedures to reduce the wastage of food.

Food waste management and control.

Computation of actual usage and computed usage and managing the restaurant food variances.

To insure the FIFO method of product usage and

expirees of food management.

Handled the transfer ins and outs of the food and other items.

Managing the all raw and complete food standard to ensure quality product for the customers

Professional certificates

Institution/Company Certificate Year Descriptions

Mc Donald’s Pakistan CLDC

2012 Crew Leader Development Course

Basic supervision

Safety and security

QSC &V

Customer satisfaction and customer

recovery

Communication, follow up,

coordination and control.

Product, waste, yield and cost

Management.

Food safety.

Hospitality

McDonald’s Pakistan FMC 2013 Floor Manager Development Course

Behavioral styles

Advanced shift monument practices

Scheduling department practices

Innovatory department practices

Muhammad Azeem Profile

Reference

Will be furnished on demand

Contact this candidate