Service Representative Administrative Assistant

Tൺඋൺ Pൺඒඇൾ

Ft. Pierce, FL ***** 772-***-**** *********@*****.***

Personable Office Administrator with 20+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.

Human Resources

QuickBooks

Database Entry

Appointment Setting

Inbound and Outbound Calling

Bookkeeping

Office Administration

Managing Office Supply Inventory

MS Office

Time management

Customer Service Representative, 08/2019 to Current Change Healthcare Corporation – Port Saint Lucie, FL Adhered to company policies and scripts to consistently achieve call-time and quality standards. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Entered daily data in computer systems and documented customer information into computer programs. Answered phone calls and answered questions from potential customers. Office Administrative Assistant, 01/2017 to 08/2019 Sunshine Land Design – Stuart, Florida

Process Payroll Papers.

Receive and Distribute messages to appropriate departments. Maintain and Update filing, inventory, mailing, and database systems. Operate Office Machines.

Direct Employees to daily tasks.

Perform administrative support task, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Assist Employees and Human Resources whenever necessary. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Front Desk Clerk, 03/2016 to 12/2016

Econo Lodge – Cherokee, NC

Registered Guest In Rooms.

Prepared Breakfast for Guests.

Managed Housekeeping Employees and Duties.

Verified Cleanliness of Hotel Rooms.

Nightly Audits.

Verified Cash Register.

Office Manager, 09/2010 to 06/2016

The Chimney Sweep – Sylva, NC

Type, format, proofread, and edit documents, from notes or dictating machines, using computers. Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing and database systems, either manually, or electronically. Collect, count, and disburse money.

Complete work schedules, manage calendars, and arrange appointments. Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints.

Complete and mail bills, contracts, policies, invoices, or checks. Process and prepare documents, such as business or government forms and expense reports. Report to management regarding finances of establishment. Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements.

Prepare forms and manuals for management.

Receptionist, 09/2006 to 11/2010

Shear Images Salon – Sylva, NC

Greet person entering establishment, determine nature and purpose of visit, and direct or escort them to specific destination.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Hear and resolve complaints from customers or the public. Receive payment and record receipts for services.

Schedule appointments and maintain and update appointment calendars. Assist owner with weekly meeting.

Conduct weekly inventory.

Customer Service Representative, 10/1999 to 08/2006 East Ocean Family Care/Martin Memorial Hospital

Properly code all doctor's visits.

Answer telephones and direct calls to appropriate staff. Schedule and confirm patients appointments, surgeries, or medical consultations. Greet visitors, ascertain purpose of visit, and direct them to appropriate area. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Compile and record medical charts, reports, or correspondence. Assist nurses with finding charts, records, or paperwork for patients. Shift Manager, 06/1993 to 06/2001

Pizza Hut – Stuart, FL

Manage restaurant per shift.

Weekly schedule for employees and managers.

Nightly inventory counts on product and money.

Help increase sales and decrease waste.

Organize and product monthly meetings.

Give incentives to employees.

Make sure proper product is going out to customers. Delegate tasks.

Oversee daily activities correctly.

Team Player.

Proper customer care

Associates of Applied Science degree: Accounting, 05/2008 Southwestern Community College - Sylva, NC

Coursework in Accounting, QuickBooks and Tax Forms Graduated with 3.5 GPA

Associates of Applied Science degree: Business Administration, 05/2008 Southwestern Community College - Sylva, NC

Coursework in Business Administration, Accounting and Marketing Graduated with 3.5 GPA

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