Administrative Assistant Personal
Resume:
COURTNEY RAESHAL WELLS
************@*****.*** · Linkedin.com/in/raeshalwells · @raeshalwells
EDUCATION
BACHELOR OF ARTS IN PSYCHOLOGY HAMPTON UNIVERSITY
Hampton, Virginia 23669
ASSOCIATE DEGREE IN SOCIAL SCIENCE THOMAS NELSON COMMUNITY COLLEGE
Hampton, Virginia 23666
ASSOCIATE DEGREE IN SCIENCE THOMAS NELSON COMMUNITY COLLEGE
Hampton, Virginia 23666
CERTIFIED NURSE AIDE COURSE MID-AMERICA NURSING & ALLIED – HEALTH INSTITUTE
Merriam, Kansas 66204
SKILLS
Self-sufficient, assertive, flexible, confident, conscientious, diplomatic, and able to work independently
Strong research, mathematical and organizational skills with a keen attention to detail
Strong quantitative/ qualitative analytic skills and comprehensive problem-solving ability
Self-starter with outstanding social skills, interpersonal abilities, and oral/written communication skills have
Strong ability to grasp concepts quickly, innovate, and think beyond traditional methods
Highly resourceful team-player with a very positive, upbeat, “can-do” mentality, who exhibits a deep passion for supporting executive leaders and senior management
Strong ability to foster/maintain collaborative relationships with affluent partners
Strong decision maker with the ability to anticipate needs of executives and potential issues before they arise
Proven ability to receive/protect confidential and propriety information using the highest ethical/professional standards
Proven ability to think critically, handle multiple projects in a fast-paced environment, prioritize work assignments, and meet deadlines effectively without sacrificing quality or accuracy
Proficient in creating content for all major social media - Facebook, Twitter, Tiktok, Instagram
Proficient with search engines, greenscreens, salesforce, and auditing applications
Proficient computer skills (Microsoft office; Zoom and Webex)
PERSONAL INTERESTS
Fashion, Beauty, Cosmetics, & Fragrance Lines
Photography, Event Planning, Roller Skating, Music and Entertainment
EXPERIENCE
OCTOBER 2022 - PRESENT
EXECUTIVE PERSONAL ASSISTANT, FREELANCE
Work directly with Client to support all aspects of their daily work schedule
Maintain personal/professional calendar to include scheduling meetings, appointments, speaking engagements, and travel accommodations
Serve as a liaison between the Client and their Business Clientele, staff and the public
Receive/screen Clients calls and visitors, answering a variety of questions with tact and diplomacy, taking messages, and directing calls appropriately for resolution
Determine priority of matters of attention for the Client; redirect matters to staff to handle, or handle matters personally, as appropriate
Perform routine clerical duties as Client needs; sort and triage mail; maintain e-mail and other address directories; print, fax, mail, and recordkeeping
Apply for, submit, and maintain state mandated filings for Client’s Business
Attend meetings on the behalf of Client to record pertinent details and notate necessary information
Maintain/file invoices and business expense receipts for accounting purposes and recordkeeping
Maintain Client’s Social Media Accounts and respond to inquiries in a timely manner
Provide wardrobe styling, grooming, and personal shopping as needed
Maintain, Schedule and coordinate childcare for Client and provide nanny services as needed
Fashion Styling
Social media manager for client
FEBRUARY 2018 - PRESENT
SENIOR UNDERWRITER ADMINISTRATIVE ASSISTANT, FARMERS insurance company – ZURICH REMOTE
Contact Vendors & Escrow Companies to maintain a working relationship and brokered referral contracts
Prepares, processes, and validates recurring and miscellaneous accounting entries (journals/payments)
Educates licensed agents on intermediate underwriting guidelines, policies and marketing initiatives to service consumer accounts along with products offered and assisted agents in determining the appropriate market for said risk
Determine the actual cash value and/or replacement cost of a specified risk and accounted for inflation
Review Fireline/brushfire exposures, coastal mapping guidelines, catastrophe mitigating risk locations to determine eligibility
Approve/decline underwriting edits on new business property and casualty applications
Evaluate CIS property inspections of dwellings to ensure the risk is within company appetite
Utilize vehicle history reports, motor vehicle reports, and credit assessments to determine eligibility
Present composed company correspondence such as letters of non-renewal, claims history reports, direct notices of company requested cancellation etc.
Use models to predict activities or events within the lines of business such as fraud, subrogation, underwriting outcomes, retention rate, conversion rate, efficiency gain, etc
Assist with planning of internal events, including Town Halls, Media Session, Culture and Team building events, etc.
NOVEMBER 2016 TO DECEMBER 2019
REAL ESTATE ADMINISTRATIVE ASSISTANT, Centralized showing services
13160 Foster St. Suite 150, Overland Park, KS 66213 913-***-****
Coordinated and scheduled licensed real estate agents/brokers showing appointments, inspections/appraisals, and open houses
Managed and coordinated: outlook calendars, contacts list, meetings/trainings, mail, external vendor invoices, electronic signature requests, expense reporting, and travel scheduling
Listed new properties on the MLS website for real estate agents, and updated property status as needed
Developed and maintained a working relationship with external realtors, mortgage lenders, contractors/appraisers/inspectors
Monitored phone calls and email communications, including centralized hotlines and mailboxes, and compose timely correspondence, reports, and other documentation
Maintained website and social media accounts to increase brand awareness and drive promotion
Handled administrative duties such as copying, printing, scanning, organizing documents and folders, etc.
Assisted with internal communications (maintain department lists, take and distribute meeting notes, print/distribute agendas & status reports, presentations, etc.)
Coordinated team activities, lunches, and meetings
Handle submission and management of closing agreements for electronic execution
Handle distribution of draft and final closing agreements to appropriate parties
NOVEMBER 2016 – FEBRUARY 2018
EXECUTIVE ADMINISTRATIVE ASSISTANT, bankers life & Casualty co.
8207 Melrose Dr. Suite 150, Overland Park, KS 66213 913-***-****
Prepared materials for marketing and sales meetings and took all departmental notes
Performed administrative tasks, such as maintaining records and handling administrative duties such as copying, printing, scanning, organizing documents and folders, etc.
Assisted with internal communications (maintained department lists, recorded, and distributed meeting notes, agendas, status reports, presentations, etc.); Screen and route calls as necessary; maintain detailed daily call log
Sorted and distributed office mail and recorded incoming shipments for recordkeeping
Arranged rapid office equipment repair and maintenance as needed
Maintained inventory by checking stock to determine inventory level; anticipated needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Planned/coordinated/ensured that the Regional Managers schedule was followed, providing “gatekeeper” and “gateway” role for direct access to the RM’s time and office and provided ongoing status updates for regional manager’s and one’s own To Do lists
Assisted with new Agent recruiting, interviewing as well as New Agent onboarding and offboarding prepared responses to requests for verifications of employment
Schedule and calendar management including coordination of in-person and Zoom meetings with multiple participants and locations
Assist with ad hoc administrative tasks and projects as needed
OCTOBER 2012 – OCTOBER 2016
TRAVEL COORDINATOR / LEAD GUEST SERVICES REPRESENTATIVE, dept of the air force (naf) langley inns 70 Nealy Ave, Langley AFB, Va 23665 757-***-****
Regularly liaise with High-ranking Military personnel and their executives to coordinate group lodging accommodations for aerospace and defense conferences, active-duty personnel training, and families preparing for Permanent Change of Duty Station
Coordinated travel orders with all international & domestic travel arrangements including flights, hotels, car service, etc. and generated travel itineraries
Served as a point person for all meeting requests, agendas, documents and questions
Established contracts with civilian hotels/vendors to accommodate military personnel when government quarters did not have availability
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings, and events
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Maintained recordkeeping of travel expense reports/requests for reimbursement
Provide direct support for team office needs, supplies, building security, and maintenance
Carried out administrative duties such as filing, typing, copying, scanning etc.; maintain computer and manual filing systems
Reviewed, repurposed, and cleared travel itineraries/materials for distribution
Performed regular quality assurance evaluations, inspections, and non-destructive tests where appropriate
MARCH 2016 – OCTOBER 2016
ADMINISTRATIVE ASSISTANT, HALL AUTOMOTIVE - FORD LINCOLN
12896 Jefferson Ave, Newport News, Va 23608 757-***-****
Handle administrative duties such as copying, printing, scanning, organizing documents and folders, etc.
Received cash, checks and credit card payments from consumers, recorded invoices into receipting system; reconciled cash drawer daily and verified deposits
Reconciled bank and general ledger accounts and identified adjustments, corrective action, and prepared such documentation
Operated a multi-line telephone switch board system to include screening and directing phone calls
Processed departmental purchase orders, invoices, and expense reports
Responsible for the accountability and issuance of company expense cards and dealer license plate tags
Ensured service repair orders were properly closed to finalize labor hours; scanned/filed of service repair orders
Complied with State DMV regulatory filings, safety/ergonomic standards as outlined in company and state guidelines
Coordinated team activities, sales campaigns, volunteer events, lunches, and meetings
Maintained staff directory and company policy handbook for human resources department.
Provided a bridge for smooth communication between the general manager and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
Assist with ad hoc administrative tasks and projects as needed
Managed the inflow of materials for the departments reporting directly to the general manager
NOVEMBER 2006 – OCTOBER 2016
LEAD SERVER/HOUSEKEEPER, COLONIAL HARBOR GRACIOUS LIVING RETIREMENT COMMUNITY
2405 Fort Eustis Blvd, Yorktown, Va 23692 757-***-****
Trained and monitored the training needs of new hires according to company guidelines; created weekly work schedules and verified payroll submissions
Monitored food distribution, ensuring that meals are delivered to the correct recipients according to their specified diet
Responded to resident inquiries and requests and cleaned corridors, lobbies, stairways, elevators and lounges and resident living quarters
Inspected/verified working appliances in residents living quarters and reported any maintenance issues or safety hazards
MAY 2011 – OCTOBER 2012
SHIFT SUPERVISOR, AAFES
1386 Washington Blvd, Fort Eustis, Va 23604 757-***-****
Recruited/interviewed, hired, and trained staff associates; created weekly work schedules to employees to accommodate business demands and vacation requests; verified and approved payroll submissions for employees
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses
Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume
Managed the store inventory, both retail and company, including loss prevention via breakage and theft
Assisted with both in/outside store advertising campaigns to attract and retain customers
Performed basic accountant functions such as calculating cash drawers, preparing deposit slips, verified and reconciled cash drawers daily, completed accountability reports, settled credit card receipts, and verified deposit drop
Stocked appropriate food supplies prior to selling period and replenished food and beverage items as required
Participated in the establishment and achievement of service goals and sales goal
Advised senior management of slow moving, out-of-stock, defective and damaged products and assisted in ensuring optimum stock availability by taking periodic stock counts
Built and displayed advertising materials through the store to drive point-of-sale purchases
DECEMBER 2009 – MAY 2011
ASSISTANT STORE MANAGER, WENDY’S
4321 George Washington Memorial Highway, Grafton, VA 23692 757-***-****
Recruited/interviewed, hired, and trained staff associates; created weekly work schedules to employees to accommodate business demands and vacation requests; verified and approved payroll submissions for employees
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses
Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume
Rotated merchandise and displays to feature new products and promotions
Managed the store, both retail and company, inventory, including loss prevention via breakage and theft
Assisted with both in/outside store advertising campaigns to attract and retain customers
Performed basic accountant functions such as calculating cash drawers, preparing deposit slips, verified and reconciled cash drawers daily, completed accountability reports, settled credit card receipts, and verified deposit drop
NOVEMBER 2006 – DECEMBER 2009
ASSISTANT TO EVENT COORDINATOR, HILTON GARDEN INN
180 Regal Way, Newport News, Va 23690 757-***-****
Performed basic accountant functions such as calculating cash drawers, preparing deposit slips, verified change fund, balanced tier at the end of shift and completed accountability reports and sorted and closed credit card receipts
Ensured the facility’s cleanliness adhered to OSHA rules and regulations and the local health department sanitation guidelines
Selected and ordered décor and event materials and prepared event stationary (place cards, table plan, floor plan, etc)
Maintained monthly schedules and timelines for events and managed administrative logistics of events planning, event booking and event promotions
Assisted with the planning of large-scale events such as trade shows, corporate meetings, networking events, celebratory parties and throughout banquet and conference spaces.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Solicited feedback from clients to assess event success and uncover opportunities for improvement
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony, and reception events
Assisted Event Coordinator in interviewing clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Supervised traffic onsite team of caterers, audio-visual technicians, and facility management team
Assisted event coordinator with catering requests, supply, and delivery to the private jet hanger
COMMUNITY SERVICES:
Tutor, Community Housing Partners Afterschool Program
Volunteer, Veterans Community Project
AWARDS:
Team Leadership Winner, October 2019
Employee of the Quarter, April 2018
New Agent HeadStart Qualifier, August 2017
Employee of the month, February 2017
Dean’s List May 2015
Employee of the Month, December 2013
Catch Me at My Best Reward 2007
PROFESSIONAL REFERENCES
Jennifer Nelson
Supervisor
Olathe, KS 66061
********.*.******@****************.***
Kami Martin
Supervisor
Olathe, KS 66061
****.******@****************.***
Ayana Azim
Trainer
Olathe, KS 66061
*****.****@*****.***
Irving Garcia
Supervisor
Olathe, KS 66061
******.******@****************.***
Joe Calandra
Supervisor
Olathe, KS
***.********@****************.***
Jaime Miller
English Professor
Yorktown, Va 23690
*******@****.****.**.**
Susan Omare
RN ; CNA Educator
Merriam, KS 66204
****@**********.***
Kwame Brown
Medical Science Liason
Psychology Professor
Hampton, VA 23666
*********@*****.***
Sharon Carney
Sentara Health Administrator
Hampton, Va 23666
********@*******.***
Caressa Murphy
Shift Manager
Fort Eustis VA, 23604
Arkena Dailey
Physical Therapist
Hampton, VA 23669
*******@*****.***
Lawrence Martin
Branch Manager
Lenexa, KS 66214
********.******@***********.***
Royce Martin
Recruiter
Topeka, KS 66610
*****.******@********.***
Patrick Simmons
General Manager
Langley AFB, Va 23665
757-***-**** ext. 9012
*******.*******@**.**.***
Stacy Holloway
Front Desk Manager
Langley AFB. Va 23665
757-***-**** ext.9010
*****.********@**.**.***
Kimberly Boone
Dealership Administrator
Newport News, VA 23608
******@********.***
Katie Carstens
Dealership Service Manager
Newport News, VA 23608
**********@*****.***
*********@********.***
Cameron Womack
Dealership Financial Advisor
Newport News, VA 23608
*********@*****.***
*******@********.***
Temple Downs
Community Manager
Yorktown VA, 23692
***********@***.***
*********.*****@************.***
Benjamin Stewart
Community Manager
Yorktown VA, 23692
********.*******@************.***
Erin Pittman
Sous Chef
Yorktown VA, 23692
***********@*****.***
****.*******@************.***
Earl Amos
Sous Chef
Yorktown VA, 23692
**********@*****.***
****.****@************.***
Robert Campbell
Assistant Manager
Fort Eustis, VA 23604
****************@*****.***
******.*.**********.***@****.***
Dana Black
Accountant Specialist
Fort Eustis VA, 23604
****.*.*****@****.***
Latoya Monroe
Shift Manager
Grafton, VA 23692
*********@*****.***
Prashant Patel
General Manager
Newport News, Va
*************@***************.***
Jamie Richmond
Shift Manager
Grafton, VA 23692
*****.********@*****.***
Lavonda Bradley
Shift Manager
Hampton, Va 23666
Hannah Darby
Registered Nurse
*******@*****.***
Patricia Draughn
EKG Technician
Fort Eustis VA, 23604
PROBONO CLIENT REFERENCES
Lola Robinson
Founder & Creative Director of Lola & Shaye Collections
404 – 657 – 2196
****@************.***
Fashion Styling & Wardrobe Maintenance
2012 – Present
Demetries Jackson
CEO/Owner of HAIR STUDIO
757 – 358 – 2532
*********.*******@*****.***
Fashion Styling for the Steve Harvey Neighborhood Hoodie Awards 2015 – 2016
Exec. Personal Assistant 2012 – 2016
Draque Murff
Owner of Draque’s Babershop
913 – 375 – 7811
******.****@*****.***
Fashion Styling & Wardrobe Maintenance
2021 to Present
Cameron Womack
F&I Director at Hall Automotive
757 – 893 – 7272
*********@*****.***
Fashion Styling & Wardrobe Maintenance
2016– Present
JP Mancini
GM at Tysinger & Audi
757 – 775 – 1458
********@********.***
Fashion Styling & Wardrobe Maintenance
2012– 2016
Ross Snow
Ret. Army Major
910 – 286 – 9050
**********@***.***
Fashion Styling & Wardrobe Maintenance
2012 – Present
Chance Rowland
Financial Advisor at Bankers Life
913 – 313 – 2489
*****************@*****.***
Fashion Styling & Wardrobe Maintenance
Exec. Personal Assistant
Social Media Manager
2016 – 2018
Tyler Adams
Financial Advisor at Bankers Life
*****.*****@***********.***
Fashion Styling & Wardrobe Maintenance
Exec. Personal Assistant
Social Media Manager
2016 – 2018
Dr. Jamee Rodgers
CEO & President of KC Urban Neighborhood Initiative
214 – 218 – 7001
*****.*******@***-**.***
Fashion Styling & Wardrobe Maintenance
2021 – Present
Mrs. Patricia Draughn
Ret. EKG Technician
757 – 813 - 9046
H: 757 – 269 – 0121
Fashion Styling & Wardrobe Maintenance
2010 – Present
Hannah Darby
RN at Riverside Hospital
*******@*****.***
Fashion Styling & Wardrobe Maintenance
2012 – Present
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