Service Representative Customer

Sonya Rodgers

PO Box ***, Magna Utah *****

Phone: 801-***-****

Objective:

To provide excellent customer service for the betterment of the company.

Experience:

**/**/**** – Current – RST Brands – Salt lake City, Utah

Customer service lead/assistant manager

10/2/2018 - 09/15/2020 - JC Penney - Salt Lake City, Utah

Accounting clerk/ Supplier control

1/22/2007- 11/15/2017 - XO Communications - Sandy, Utah

Six years Billing Order Auditor (BOE)

Two years customer service representative

Nine months super MACD representative. Inbound customer care for all accounts.

1.3 years PNA representative.

Two years MACD representative for inbound customer services.

10/2005 - 1/22/2007 - Appleone/XO Communications - Sandy, Utah

Customer Service Representative: Answered in-bound calls for order placement. Provided general customer account information. Trouble shoot complaints.

11/2001 - 3/2005 - JC Penney Catalog - Centerville, Utah

Customer Service Representative: Answered in-bound calls for order placement. Provided general customer account information.

7/1996 - 11/1999 - Triple Stop - Layton, Utah

Shift Lead: Over a crew of 3-4 cashiers. Trained new-hires. Provided customer service. Handled money in amounts of $1,000.00 or more, and prepared the deposits for the morning shift.

Education:

1990 - High School Diploma from Washington High School - Ogden, Utah

1993 - Davis Technical College - Basic computer skills, 10 key, basic business - Kaysville, Utah

Certifications / Training:

2004 - Keyboarding skills training program plus 10 key

Basic PC skills, keyboard average WPM 30-40, up to date Microsoft Programs

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