Data Entry Customer Service

CELINA MINJAREZ

San Antonio, TX *****

210-***-**** - *********@***.***

PROFESSIONAL SUMMARY

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

SKILLS

Diagnostic Codes

Online Systems

Patient Relations

Compassionate Communication

Reminder Calls

Office Supplies and Inventory

Administrative Duties

Medical Records Management

Call Transfers

Team Leadership

Reading Comprehension

Medical Software Applications

Appointment Coordination

Follow-Up Skills

Payment Collection and Processing

Pulling Requests

Clinical Medical Assistance

Billing and Coding

CPT Coding

Patient Demographics

Medical Notes Transcription

Reception Management

Patient Health Information Access

Medical Records Verification

Managing Patient Records

Understanding of Medical Ethics

Medical Record Confidentiality

Answer Telephones

Patient Data Processing

Data Entry Software

Patient Eligibility Requirements

Payment Plan Options

Calendar and Appointment

Management

Scheduling Tests and Procedures

WORK HISTORY

01/1994 to Current Medical Office Specialist

Roberta L. Krueger, M.D. – 7822 Ewing Halsell, #240 San Antonio, TX Updated patient information and insurance details for accurate electronic medical records.

Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Prepared patient charts by gathering and organizing medical records ahead of appointments.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Performed various administrative tasks by filing, copying and faxing documents. Used Practice Fusion to schedule appointments for doctor visits and procedures. Adhered to strict HIPAA guidelines to protect patient privacy. Registered and verified patient records before triage with most up-to-date information.

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Assisted with medical coding and billing tasks.

Obtained pre-authorization from insurance companies ahead of medical services. Prepared and processed patient referrals and transfer requests. Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Provided prompt, polite and professional in-person and telephone customer service.

Contacted patients regarding unpaid and underpaid accounts to resolve issues. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Obtained payments from patients and scanned identification and insurance cards. Answered over 75 phone calls on a daily basis and messages for Dr. Krueger, as well as, scheduling appointments, and handling patient inquiries. Processed medical insurance claims and payments.

Coordinated patient scheduling, check-in, check-out and payments for billing. Organized and maintained patient chart filing system to promote quick data finding for staff.

EDUCATION

Some College (No Degree): Liberal Arts And General Studies San Antonio College - San Antonio, TX

Contact this candidate