Sales Associate Customer Service

Everett, WA ***** +1-254-***-**** ******.*@*******.***

AMANDA HOLMES

Goal-oriented manager with distinguished experience in Customer Service and Sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

PROFESSIONAL

SUMMARY

SKILLS Customer Engagement

Strategies

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● Time Management

● Persuasive Negotiations

● Goals and Performance

● Team Oversight

● Coaching and Mentoring

● Product Knowledge

Customer Needs

Assessments

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● Revenue Growth

● Cash Register Operations

● Store Displays

● Accomplished Manager

Excellent Communication

Skills

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SALES BUSINESS MANAGER 02/2020 to Current

Dillard's, Inc, Killeen, TX

S SALES ASSOCIATE 10/2019 to 02/2020

Dillard, Dillard's, Inc

PERSONAL BANKER II 02/2019 to 10/2019

First National Bank

WORK HISTORY

● Designing and implementing a strategic sales plan that expands company customers

● Managing recruiting

● Identify new business opportunities

● Coaching and performance monitoring of sales representatives Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

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● Working close with customers to determine their needs

● Maintaining floor appearance at all times

● Operating cash register

● Improving engagement with merchandise and providing amazing customer service

● Ensuring that quotas are met in a timely manner.

● Help customers open and manage their bank accounts and finances

● Advise clients on financial services and resolve issues

● Reach out to prospective customers to sell our services

● Excellent communication and negotiation skills

Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.

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CASHIER/CUSTOMER SERVICE 09/2017 to 02/2019

Walmart

● Cross-sold bank products and services to meet customer needs and provide options. Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

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Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

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● Maintained current knowledge of store promotions and highlighted sales to customers. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Performed cash, card and check transactions to complete customer purchases. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

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Central Texas College, Killeen, TX

Associate Of Business Administration, Small Business Administration And Management Robert M Shoemaker High School, Killeen, TX

High School Diploma, 05/2017

EDUCATION

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