Data Entry Front Desk

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323-***-**** ***********@*****.***

RHIANNE TRINIDAD

PROFESSIONAL

SUMMARY

Skilled professional with impressive capability for juggling multiple tasks and projects within deadlines and delivering quality suggestions and resolutions with a positive attitude and willingness to take on added responsibilities to meet team goal. ACCOMPLISHMENTS • Used Microsoft Excel to develop

inventory tracking spreadsheets.

• Oversaw management of 36+ of

different property classes and lowered

30% of expenditures by utilizing

materials on hand and find the right

vendors and services for the projects.

• Always delivering excellent customer

service to all clienteles.

SKILLS • Customer Service and

Assistance

• Client Relations and

Retention

• Interdepartmental

Collaboration

• Conflict Resolution

Techniques

• Exceptional Telephone

Etiquette

• Operational Procedures

• AP and AR and Balance

Accounts and Financial

Budgeting and Reporting

• Strong Negotiation

Abilities

• Property Management

and accounting

Commercial and

Residential and Customer

Relationship

Management Software

Understanding - Yardi,

and QuickBooks, and

Monday

• Skillful Computer Skills -

Microsoft Office, G Suites

• Maintenance Knowledge

• Property Lease and

Service Contract

Administration

• Collection of information

and efficient data entry

and critical thinking

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WORK HISTORY SUBCONTRACTOR - MANAGEMENT SERVICES 05/2022 to Current Self-employed

• Compiled research data and gave professional presentations highlighting finds and recommended approach.

• Researched latest rental market trends to provide current knowledge to clients.

• Maintained appropriate filing of personal and professional documentation.

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• Viewed and verified confidential or private information.

• Corrected and modified inaccurate files and records.

• Transferred data from written records, and paper formats via computer, recorders, or scanners.

• Responded to emails and other correspondence to facilitate communication.

• Arranged domestic and international travel plans and itineraries.

• Bookkeeping using QuickBooks.

• Displayed absolute discretion at handling confidential information.

• Delivered high level of service to all customers and effectively resolved issues - by providing transportation to and from airport, pet care, phone screening, shopping and bill paying, checked residencies while clients are away and oversaw personal and professional calendars and coordinated appointments for future events. COMMERCIAL AND RESIDENTIAL PROPERTY MANAGER 06/2008 to 02/2022 NMS Properties, Inc, Santa Monica, CA

• Oversaw management of 36+ properties while providing general service to tenants.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

• Followed up on delinquent tenants and coordinated collection procedures.

• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

• Developed and executed plan to achieve and maintain 85% or better rate of occupancy.

• Prepared specifications solicited bids and approved subcontracts for building services.

• Developed, reviewed, and submitted property operating and capital budgets.

• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

• Decreased operating costs 30% by implementing cost control procedures.

• Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.

• Created budgets and forecasts for management group to meet regular accounting deadlines.

• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Compared vendor prices and negotiated for optimal savings.

• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns, disciplinary actions, and termination.

• Prepared meeting materials and took clear notes to distribute to stakeholders.

• Maintained database with Tenants/Residents and vendors updates and report generation.

• Aggregated and analyzed data related to occupancy and expenditures to prepare budgets for corporate-level management.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Professionally offered friendly and efficient service to Tenants/Residents, handled challenging situations with ease.

• Managed practical action plans to respond to audit discoveries and compliance violations.

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• Monitored compliance with processes, policies, procedures and standards in regard to collection and management of annual contributions from shareholder companies.

• Wrote and presented reports outlining findings and recommendations from compliance audits.

• Worked closely with ownership to facilitate appropriate loans, inspections, and other financial support.

HOTEL OPERATIONS MANAGER 05/2006 to 12/2008

Ocean Lodge Hotel, Santa Monica, CA

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Supervised team of 3 front desk agents and helped to resolve issues arising during shifts.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Carried out day-day-day duties accurately and efficiently.

• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Offered friendly and efficient service to customers, handled challenging situations with ease.

EDUCATION Colegio De San Juan De Letran, Philippines Bachelor of Science, Marketing

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