Administrative Assistant Sales Associate

MAUREEN OLDHAM

Email: ****************@*****.***

Phone: 413-***-****

LinkedIn: http://www.linkedin.com/in/moldham

SUMMARY

Working as an Executive Administrator and Office Manager in the Talent Solutions

/IT/Engineering/Aeronautical and Chemical industries for twenty plus years, coordinating a variety of events for countless team members throughout the world; I have acquired the skills and knowledge required for organizing conferences, events, tradeshows, on time, in a well-organized professional manner to the satisfaction of the client and vendor through the management and delegation of support staff. Keeping to an open-door policy for commination with team members, and vendors, while holding myself accountable for possible preventable issues. Financial:

Working in the financial sectors for many years, I am proficient in holding to budgets with a planned course of action for all and any hitches that will arise through open communication with the direct point of contact within the company.

Technical:

Technically Proficient with 15 years of experience in various IT Departments for problem solve by planning the technical requirements for both customer and vendor. Having the language needed to discuss resolutions with technically savvy individuals.

Deliveries:

With many years in procurement and order management fields, I have the knowledge and language needed to discuss issues with shipping all over the world and proficient in quick resolutions for timely deliveries. PROFESSIONAL EXPERIENCE

Robert Half, MA Metropolitan Area, Full Time Consultant IT / Procurement / Bookkeeper 7/ 2021 – Present

Fielding through an array of Procurement and Sales Industries, learning new skillsets acquired along the way. Knowledgeable in the purchasing Industry meeting remarkable individuals who persevere through shipping backlogs, tremendous cost increases and personnel shortages throughout while keeping day to day production forging ahead through various approaches and systems. Process: Customer Communication, Forecasting, Planning Production; Price Negotiations, Flexibility in Product Release, Negotiations in pricing and supply, Office Management, Invoicing Tools: Analytical Skills, SAP, Microsoft Navigation, Syteline, Excel 365, QuickBooks - Fishbowl, Ariba AmeriCorps Member, Hosting Organization: Tech Foundry, LLC Tech Foundry Mentoring Fellow 8/2020 – 7/2021

First-ever Alumni Mentoring Fellow with Tech Foundry’s Director of Talent Acquisition and Employer Relations to create the Tech Foundry's very first Mentorship Connections Program. Connecting Tech Foundry's recent alumni with students in the program to navigate the field of IT as interns with local Western MA employers.

• Conducted research on under-represented communities, women in IT and the importance of confidence building for women in IT.

• Assisted the Director with recruitment goals and outreach and shadow on career coaching sessions Developed spreadsheets on enrollment, letters to employers and mentors/ mentees and presentations. MAUREEN OLDHAM, 2

CompuCom, Client site, Agawam, MA, Robert Half Staffing Technical Support 2/2020-8/2021

Hardware installation to update existing CPU’s and accessories for fifty-eight tenants System/Hardware Troubleshooting before “go live” date. One/one assistance with customer to familiarize new desktop set-up and updated software Travel Technical Support for various locations, preventative maintenance, problem solve, reporting malfunctions.

QuEST-Global / UTC, Windsor, CT, Contract Appointment Project Engineer 12/2019 – 01/2020

• Audit and Assess Suppliers for Supply Chain Management across domains.

• Assigned to manage supplier and customer purchasing relationships.

• Worked closely with Collins for ACN pricing finalization.

• Communicated directly with Focal support and Commodity Management via Excel/Outlook UMASS, Amherst, MA, Robert Half Staffing Temp Appointment Office Manager/Finance Administrator 10/2019 – 11/2019

• Worked directly with the Dean of Students, Sciences Programs

• Available to answer questions, advocate on behalf of students, and to connect students and their families

• Full knowledge of NAV system, integral University software in review of credits/meetings with counselors

• Trained new employee for position at hand.

CONKLIN OFFICE SUPPLY, Holyoke, MA, JMT Staffing

Syteline ERP Analytics 5/2019 –8/2019

• Knowledge for customer resolutions and order processing

• Internal file processing & organization for sales teams’ immediate retrieval

• Mass textile supply ordering for customer distribution nationwide

• Organization of laminates/paints/fabrics for showroom customer display AIRCRAFT COMPONENT DESIGN, (ACD), Southampton, MA, JMT Staffing NAV Procurement Sales Associate 1/2019 – 5/2019

Managed customer relationships researched engine products/parts with FAA regulations and audit preparedness, and billing.

• Prepared invoices to all company contracts for billing. Practical interpersonal skills with clients and team members.

• Restored/repaired relationships with clients for continued product support resulting in increased company profits.

• Initiated multiple sales forecasting methods - sales volumes of existing products to forecast demand for new products.

• Established and nurtured productive relationships with the key decision makers to further strategic goals and increased sales opportunities.

• Designed and implemented a strategy that fulfills the objectives, maximized revenues, and market share of the company while streamlining overall operations of business development, and customer service. Duties and Responsibilities:

Audit Preparedness, Forecasting, Pricing Negotiations, Quoting, Ordering, Shipping, and Invoicing, to Purchasing, Receiving and Payment transactions through the Dynamics NAV ERP System SMITH & WESSON, Springfield, MA, FOCUS Staffing

SAP Order Management 5/2018-12/2018

Order Management Specialist responsible for accurately entering orders in a timely manner. Expected to understand domestic/international product regulations and restrictions, have attention to detail, and effective interpersonal skills.

Essential Duties and Responsibilities:

• Accurately processed customer EDI orders in ERP system as assigned

• Accurately key customer returns, credit memos and debit memos into ERP system

• Followed extensive processes for creating return labels for customer returns

• Processed order confirmations, shipment details and invoices on customer portals as assigned

• Made updates to customer orders as requested by buyer, sales representative, or sales manager

• Ensured all orders are within US or international customer regulations and/or restrictions MAUREEN OLDHAM, 3

COCA COLA, Co., Northampton, MA, Spherion Staffing SAP/CPK Analyst 10/2017 – 4/2018

• Reviewed all liquid fill specifications for audit preparedness.

• Knowledge of system requirements for troubleshooting and problem solve.

• Worked closely with SAP’s IT system developers for creation of SPC CPK manufacturing specific reporting through Microsoft Excel 2016

• Products produced throughout the plant documented for weight, speed, and torque differentials.

*M&M CONSULTING, LLC, Springfield, MA

SharePoint Design Internship thru Tech Foundry 7/2017 – 8/2017

• Specifically requested to assist with SharePoint 2013 Design Project for the creation /editing of vendor portals while keeping the integrity for everyone.

• Working directly with the department’s IT Network Administrator to build my technical skillset for the development of Power Apps, workflow, wiki, logs, lists, calendars, and active links. MASS MUTUAL FINANCIAL, Springfield, MA

IT Department Coordinator / Executive Assistant 11/2015 – 4/2017 Provided IT support for Vice President of Digital Applications, 3 VPs for Digital Application Development, and eight team leads in Springfield, Boston & Enfield. Provided Executive Assistance to the VP of Information Delivery along with 4 team leads and 80+ team members working closely with outside vendors to coordinate onsite and offsite team events, new hires, etc.

• Ariba software ordering requiring bill pay knowledge weekly/monthly.

• Accountable for SharePoint updates for daily and monthly meetings, team events

• Accounts Payable billing, reconcile corporate expense accounts.

• Liaise with Finance, Accounts Payable and Legal to process contracts and requisitions.

• Accounts payable - In depth understanding of SAP Financial System supporting Digital Applications/Information Delivery for expense processing, daily bill pay.

• Collaborated with IT Project Managers utilizing Microsoft Outlook and Skype for decreasing project timeline delays resulting in time saved to onboard vendors, both domestic/International successful system builds.

• Partnered with IT Project Manager team leads to ensure projects are carried out according to plan inclusive of schedules, project estimates, resources, tasks, and deliverables AMERICAN INTERNATIONAL COLLEGE, (AIC), Springfield, MA, Office Team Executive Administrative Assistant 6/2015 – 8/2015

• Provided administrative and project support to the Executive Vice President of Administration, Vice President for Finance, and six team members. Involved in projects pertaining to the communication with Board of Trustees & Officers

• Worked with Finance for accurate billing communications. BABSON CAPITAL, Springfield, MA, Kforce Staffing

IT Compliance Analyst / Tech Procurement 1/2015 – 4/2015

• Received extensive training in the Service Request License System for processing of all aspects of Hardware/Software through Ariba

• Software compliance savvy in distribution of licensing for onboarding personnel and updating of all corporate systems for Babson’s business partners.

• Adhering to and complied with set allocated budget for future forecasting software expenses

• Managed appropriate tracking procedures for documentation of licenses owned and operational for business partners throughout the corporate environment via Ariba/Excel UTAS AEROSPACE SYSTEMS, Windsor Locks, CT, Randstad Staffing Executive Administrative Assistant to Director of Engineering 2/2014 - 12/2014

• Management of all daily calendar activities for high level execs

• Accountable for SharePoint team site managing and organize documents for daily and monthly meetings.

• SAP/JDE ERP System

• SAP travel corporate card billing, allowable/unallowable Fed. Gov’t. Restrictions

• Compliant to Federal Government standards for Intl tech travel, expensing, documentation

• IT device orders through Ariba purchasing system.

• Created travel arrangements for high level executives for UTAS Space Systems/foreign currency translations.

• Preparation of executive briefings while creating PowerPoint presentations with high priority deadlines. MAUREEN OLDHAM, 4

EDUCATION

Tech Foundry, LLC., IT Workforce and Development Program, 5/2017-8/2017 – Networking Infrastructure

Verizon Help Desk Training Program – Teletech, Enfield, CT, 3/2005-6/2005 Intensive firsthand technical troubleshooting Help Desk training program via firewall access. BRIARWOOD COLLEGE, Southington, CT, - Associates in Business Administration NORTHWEST CATHOLIC HIGHSCHOOL, West Hartford, CT – General Studies

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