Property Manager Customer Service

LAYLA SHEA

Mahtomedi, State 612-***-**** **********@*****.***

www.linkedin.com/ layla-shea

Licensed Real Estate Agent

Negotiation

Property Management

Leasing Agreements

Labor Management

Vendor Management

Marketing Techniques

Lease disputes

Collaboration & Partnerships

Responsive Customer Service

Relationship Building

Capital Improvements

Event Planning

Budgeting

Knowledge of Building Systems

Knowledge of City Requirements

Bachelor of Arts in Speech Communication

Minor: International Business

Saint Cloud State University

Saint Cloud, MN 1997

Assistant Commercial Property Manager

Altus Properties l Golden Valley, MN 03 l 2022-Present

Tenant Relations, Event Planning, Invoicing, Vendor Contracts, Capital Planning,

Manages 5+ Commercial Office Buildings, Including 2 Class A Buildings

Manages daily Customer Service, Tenant Access, Maintenance Requests

Manages Vendor Relations, Coordination, and Vendor On-Boarding (W9-COI)

Manages Tenant On-Boarding

Maintain Up to Date COI’s for all Tenants

Plan Tenant Relation Events including: Food Drives, Blood Drives, Ice Cream Socials, Food Truck Fridays

Plan for Property Cosmetic, Technical, and Mechanical Upgrades

Coordinates with Local Brokers for Marketing and Leasing Vancant Suites

Coordinates with Construction to upgrade Occupied and Vacant Suites

Anticipates Annual Building inspections, system testing, events, moves, and important dates to meet important deadlines.

Community Manager 08 l 2019 – 09 l 2021

Metroplains Management l St Paul, MN

Leases apartments, process purchase orders/invoices, manages maintenance, and annual compliance and lease renewals.

Manages 7+ multi-family communities and 10 commercial spaces in the Twin Cities.

Complies with Federal Guidelines for Project Based, Tax Credit and Market Rate Properties.

Conducts Annual Reviews and lease renewals with residents by verifying income and assets and household information.

Overseas daily maintenance as well as planned capital improvements for properties.

Processes monthly and annual invoices in Yardi.

Processes monthly rents and promptly manages delinquencies.

Uses sound judgement to handle emergency maintenance, conflict resolution, lease violations etc.

Manages administrative, maintenance and caretaker staff.

Property Manager and Real Estate Agent 01 2015 – Present

REI Real Estate and Property Management Bloomington, MN

Leases owned properties, negotiates contracts, and manages maintenance, disputes, and contract renewals.

Manages up to 95 single-family rental properties in the Twin Cities adding up to $35 million in real estate.

Drives loyalty and growth while transforms rental properties into real estate sales.

Maintains a zero-vacancy rate and a conversation rate of 5% from rental properties to real estate properties.

Oversees labor management and coordinates all property repairs to ensure that properties are in compliance.

Manages home improvement and renovation projects with 3rd party vendors and contractors to upgrade tenant experiences and preserve the quality of homes.

Leasing Coordinator 02 2014 – 10 2014

Invitation Homes, Blackstone Real Estate Eagan, MN

Managed 18 leasing agents and portfolios of over 1,500 properties and generated weekly pricing analyses.

Supervised and trained a team of up to 18 leasing agents on requirements, software, and corporate policy.

Monitored the Twin Cities Invitation Homes Portfolio of homes and kept track of pricing, days on the market, price reductions, and negotiations with customers.

Input data into the company software and website for data tracking and reporting, including Yardi and Salesforce.

Coordinated with Government Agency and Invitations Homes to process Section 8 applications and files.

Leasing Agent 02 2008 – 11 2010

33rd Company Woodbury, MN

Advertised, screened, displayed, and leased each rental property and conducted move ins/ outs for each tenant.

Operated at the company’s first and only leasing agent, signed new business each year, and helped innovate leasing procedures and guidelines.

Trained new employees on property advertisement, leasing guidelines, selling skills, and showing procedures.

Increased sales on an average of 15% per year and provided market analysis of homes.

Inspected properties for open house viewings and move-in readiness.

Negotiated and prepared legal contracts such as leases and service agreements; resolved any lease or contract compliance issues.

Independent Real Estate Sales Agent & Leasing Agent 02 2003 – 01 2015

Sunset Realty Saint Paul, MN

Represented buyers, sellers, and investors in real estate transactions using knowledge of home construction, real estate law, mortgages, title, and negotiation.

Increased attraction from real estate buyers, sellers, and investors through effective advertising and marketing.

Specialized in first-time homebuyer representation and foreclosure and short sale transactions.

Specialized in REO, bank-owned foreclosures, and investment properties.

Increased sales by 12% each year and maintained an active portfolio of foreclosure properties for investors to view.

Inspected properties and provided market analysis for homeowners; and prepared purchase agreements.

Developed professional relationships within the housing industry including mortgages companies, banks, and title companies.

BOMA

Active Member

Saint Paul Area Associations of Realtors

Active Member

Provisions Community Restaurant

Business Development and Fundraising Committee

LEASING PROFESSIONAL REAL ESTATE AGENT and PROPERTY MANAGER

PROFESSIONAL PROFILE

Licensed real estate and insurance agent with over 15 years of experience in selling and leasing residential and commercial properties with a proven track record of success. Generates sales and growth through networking and prospecting. Known for exceeding sales goals and creating customer loyalty by cultivating trusting relationships with clients, vendors, and business partners. Successfully managed over $35 million in real estate, including single-family homes, multi-family and commercial properties. Navigates complexities of coordinating property owners, tenants, and contractors while managing a wide range of projects.

HIGHLIGHTS & SKILLS

EDUCATION & CREDENTIALS

EXPERIENCE

PROFESSIONAL ORGANIZATIONS

COMMUNITY INVOLVEMENT

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