Khadijat A Lawal
XXX Hennessy Place, Fayetteville, NC, 28303
Email: ***********@*****.*** Cell: 1-401-***-**** Status: CITIZEN EDUCATION
Lagos State Polytechnic Surulere, NG
Associate Degree in Accounting August 2018
CERTIFICATION
• Certified Client Service Professional (CCSP)
• Cardiopulmonary Resuscitation (CPR)
• Certified Nursing Assistant (CNA)
• Home Health Aide
PROFESSIONAL EXPERIENCE
YEM GROUP Raleigh, NC
Customer Service Specialist May 2020 – Present
• Data Entry and maintenance of call log
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Determines eligibility by comparing client information to requirements.
• Maintain communication equipment by reporting problems.
• Identify, resolve or escalate all reported issues and complete all call logs.
• Make timely follow-up calls on initial contacts, to provide feedback and progress on issues raised. Brookdale Senior Living Smithfield, RI
Certified Nursing Assistant (CNA) May 2015 – April 2020
• Assists nurses on the implementation of daily tasks with patient records.
• Assists patients with their activities of daily living.
• Assists nurses in the discharge, transfer of patients, and documentation.
• Assists nurses in completing forms, reports, logs, and records.
• Assists with new patient admissions, patient transfer, and discharge.
• Acts as a liaison between patients, their families, and healthcare providers.
• Participates in instrumental activities of daily living
• Goes out with patients to their doctors’ offices and hospitals
• Helps and assists patients with Hoyer transfers
• Meal planning, preparation, storage, and the ability to safely use kitchen equipment Arise Platform Raleigh, NC
Call Center Representative June 2018 – February 2020
• Assists nurses on the implementation of daily tasks with patient records.
• Establishes policies by entering client information; confirming pricing.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Build sustainable relationships and engage customers by taking the extra mile OAKLAND GROVE HEALTH CENTER Smithfield, RI
Certified Nursing Assistant (CNA) April 2014 – May 2017
• Assists nurses on the implementation of daily tasks with patient records.
• Assists patients with their activities of daily living.
• Record patient information by making entries in the patient journal notifying agency nursing supervisor of changing or unusual conditions.
• Administer treatments by dispensing medications changing bandages administering oxygen maintaining oxygen supply and equipment.
• Assess patient condition by monitoring vital signs recording intake and output reviewing patient care journal keeping family informed.
Concord Home Healthcare Cranston, RI
Certified Nursing Assistant (CNA) May 2012 – April 201
• Assists patients with their activities of daily living.
• Assists nurses in the discharge, transfer of patients, and documentation.
• Assists nurses in completing forms, reports, logs, and records.
• Assists with new patient admissions, patient transfer, and discharge.
• Acts as a liaison between patients, their families, and healthcare providers.
• Participates in instrumental activities of daily living
• Goes out with patients to their doctors’ offices and hospitals
• Helps and assists patients with Hoyer transfers
• Meal planning, preparation, storage, and the ability to safely use kitchen equipment