Khadijat A Lawal

XXX Hennessy Place, Fayetteville, NC, 28303

Email: adv6s2@r.postjobfree.com Cell: 1-401-***-**** Status: CITIZEN EDUCATION

Lagos State Polytechnic Surulere, NG

Associate Degree in Accounting August 2018

CERTIFICATION

• Certified Client Service Professional (CCSP)

• Cardiopulmonary Resuscitation (CPR)

• Certified Nursing Assistant (CNA)

• Home Health Aide

PROFESSIONAL EXPERIENCE

YEM GROUP Raleigh, NC

Customer Service Specialist May 2020 – Present

• Data Entry and maintenance of call log

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Determines eligibility by comparing client information to requirements.

• Maintain communication equipment by reporting problems.

• Identify, resolve or escalate all reported issues and complete all call logs.

• Make timely follow-up calls on initial contacts, to provide feedback and progress on issues raised. Brookdale Senior Living Smithfield, RI

Certified Nursing Assistant (CNA) May 2015 – April 2020

• Assists nurses on the implementation of daily tasks with patient records.

• Assists patients with their activities of daily living.

• Assists nurses in the discharge, transfer of patients, and documentation.

• Assists nurses in completing forms, reports, logs, and records.

• Assists with new patient admissions, patient transfer, and discharge.

• Acts as a liaison between patients, their families, and healthcare providers.

• Participates in instrumental activities of daily living

• Goes out with patients to their doctors’ offices and hospitals

• Helps and assists patients with Hoyer transfers

• Meal planning, preparation, storage, and the ability to safely use kitchen equipment Arise Platform Raleigh, NC

Call Center Representative June 2018 – February 2020

• Assists nurses on the implementation of daily tasks with patient records.

• Establishes policies by entering client information; confirming pricing.

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Build sustainable relationships and engage customers by taking the extra mile OAKLAND GROVE HEALTH CENTER Smithfield, RI

Certified Nursing Assistant (CNA) April 2014 – May 2017

• Assists nurses on the implementation of daily tasks with patient records.

• Assists patients with their activities of daily living.

• Record patient information by making entries in the patient journal notifying agency nursing supervisor of changing or unusual conditions.

• Administer treatments by dispensing medications changing bandages administering oxygen maintaining oxygen supply and equipment.

• Assess patient condition by monitoring vital signs recording intake and output reviewing patient care journal keeping family informed.

Concord Home Healthcare Cranston, RI

Certified Nursing Assistant (CNA) May 2012 – April 201

• Assists patients with their activities of daily living.

• Assists nurses in the discharge, transfer of patients, and documentation.

• Assists nurses in completing forms, reports, logs, and records.

• Assists with new patient admissions, patient transfer, and discharge.

• Acts as a liaison between patients, their families, and healthcare providers.

• Participates in instrumental activities of daily living

• Goes out with patients to their doctors’ offices and hospitals

• Helps and assists patients with Hoyer transfers

• Meal planning, preparation, storage, and the ability to safely use kitchen equipment

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