RENEE LUGO

Sacramento, California ***** • 1-916-***-**** • adv6rw@r.postjobfree.com

Professional Summary

Results-oriented data entry professional with 20+ years managing clerical, communication and project management tasks in corporate environments. Results-oriented data entry professional with 15 years managing clerical, communication and project management tasks in corporate environments. Productive driven to accomplish data entry tasks on time or ahead of schedule. Skills

Sales Building

Data Entry

Meet Quota's

Compiling Reports

IFS

Excel

Exceptional Customer Service

10-Key

Overcoming Objections

Daily Workflows

Verbal and Written Communication

Time Management

Customer Service and Assistance

Customer Service

Microsoft Office

Attention to Detail

Work History

Inside Sales Representative, 07/2022 to Current

E.B. Bradley – West Sacramento, CA

Answered customers' questions regarding products, prices and availability. Managed friendly and professional customer interactions. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Determined needs, delivered solutions and overcame objections through consultative selling skills. National Sales Representative, 02/2016 to 04/2022

American Building Supply

Entered numerical data into databases in timely and accurate manner. Scanned documentation and entered into database.

Obtained scanned records and uploaded them into database. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Authorizing pickup/field destroy of necessary product. Speaking rationally and respectfully to upset customers trying to resolve all conflicts in timely manner. Arranging job site inspection set up for customers requiring additional help with product after installation. Inspecting damaged product via pictures and coordinating replacement product is delivered and installed in timely manner.

Exceptional customer service skills

Inside Sales Representative North West Territory, 08/2011 to 01/2016 Phillips Pet Supply

Entered numerical data into databases in timely and accurate manner. Answering variety of customer calls usually from upset customers Produced monthly reports using advanced Excel spreadsheet functions. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Assisted with receptionist duties, file organization and research and development. Confirming customer Complaints/Claims with communication to outside Sales. Rep. Inspecting doors and other products via pictures or in person to validate customer claims of damages. Constantly explains proper procedure and protocol to angry customers Defusing stressful situations in professional manner.

Education

Certificate of Completion: Medical Billing, 1998

Western Career College - 7301 Greenback Lane ste A, Citrus Heights CA 95621