Data Entry Service Representative

SABRINA (BREE) A. SNYDER

**** ***** *****, ************, ** 46203 317-***-**** *************@*****.***

JACK OF ALL TRADES

Human Resources / Administrative / Customer Advocacy / Payroll / Purchasing / Customer Billing / Paralegal

Human Resources and Administrative professional with over eight years of experience in managed healthcare, administrative support, customer service, and manufacturing. Disciplined self-starter who is extremely detailed-oriented able to ensure deadlines are met. Positive outlook, works well under extreme pressure, and dedicated hard worker.

SUMMARY OF EXPERTISE

Benefits Employee Relations Recruitment & Retention

Customer Service Strategic Planning Attend Job Fairs

Training New Hire & Safety Orientation Screening & Interviewing

PROFESSIONAL EXPERIENCE

November 28, 2022 – January 22, 2023 SAWIN & SHEA, LLC

Legal Assistant

Provides support to litigation, sending out Opposing Counsel/Debt Collector letters, pulling Credit Reports & investigating errors.

Data Entry

Provides Paralegal Support to lawyers who represent debtors in bankruptcy proceedings.

Responsibilities include obtaining credit reports, interviewing clients, and preparing documents required for the bankruptcy process.

Keeping clients informed on progress made with their cases.

Scheduling Clients with Attorneys for Case Filings

Maintaining electronic files and monitoring cases on electronic platforms

Conducts legal research on bankruptcy related issues.

August 7, 2013 – November 25, 2022 REDMANLUDWIG, PC

Pre-Filing Coordinator/Legal Assistant

Provides Paralegal Support to lawyers who represent debtors in bankruptcy proceedings.

Responsibilities include obtaining credit reports, interviewing clients, and preparing documents required for the bankruptcy process.

Keeping clients informed on progress made with their cases.

Scheduling Clients with Attorneys for Case Filings

Maintaining electronic files and monitoring cases on electronic platforms

Conducts legal research on bankruptcy related issues.

December 26, 2011 – August 6, 2013 AMERICOLD LOGISTICS

Office Generalist

Screen and Interview with recruiting and staffing process.

Assist with general orientation for all new associates.

Assist with FMLA

Accounts Receivable / Accounts Payable in SAP

Provide Customer Service to our accounts.

Billing Accounts with Red Prairie and AS400 warehouse systems

Purchasing/Buyer - Maintaining supply and inventory for plant operations

February 1, 2010 – December 21, 2011 ANTHEM BCBS Local L1-B Benefits Customer Service Representative

Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Analyze problems and provide information and solutions.

Thoroughly document inquiry outcomes for accurate tracking and analysis.

Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Research and analyze data to address operational challenges and customer service issues providing external and internal membership with requested information.

Receive and place follow-up telephone calls and e-mail to answer customer questions that are routine in nature.

Use computerized systems for tracking, information gathering and troubleshooting.

Require limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Seek, understand, and respond to the needs and expectations of internal and external customers.

May 12th, 2003 – February 1st, 2010 IUPUI

Faculty Appointments & Advancement Administrative Support

Support the Dean of Faculties in conducting the important reviews that shape faculty life, annual reviews, three-year reviews, promotion and tenure reviews, and post-tenure reviews.

Assist faculty appointments with background checks, I-9 renewals and reappointments.

Keeping all records such as I-9s, ballots of votes for the promotion & tenure and awards under complete confidentiality.

Coordinates self tasks by maintaining current tasks and creating new tasks that needs to be implemented into daily or periodical tasks.

Reviewing files of full time and part time faculty, terminating files of positions, and contracts that are expired or have been terminated. Maintaining organization with faculty records and keeping all files updated and following the correct policies and procedures with archiving all files that is terminated.

Support the process for recognizing and promoting faculty achievement and success in both internal and external award competitions.

Minister to our mission on enhancing the lives of faculty from their recruitment and hiring, orientation and acclimation, tenure and promotion, sabbatical and other leaves of absence, to post-tenure review and retirement.

Answer front office lines when the office is short staffed or in meetings, directing calls to the right source.

Help with special projects by contributing to campus, school, and department deliberations about policies and procedures affecting faculty appointments and advancement.

Aid with reviewing and revising constantly updating the “IUPUI Guide to the Academic Handbook.”

Support retiring faculty reception and the Chancellor’s Honor’s Convocation.

Hinder in developing the website for FAA and editing and reviewing it.

Assist with distributing letters to schools, and faculty on promotion and tenure, sabbatical leaves, FMLA, awards letters and poetry contests.

November 2000-August 2002 Indiana State Department of Health

Children Special Healthcare Claims / Eligibility

Customer service certified through the State Department of Health.

Customer service provided to care coordinators and client contacts.

Process claims (dental, supply, therapy, medical, inpatient, drugs, outpatient).

Close-out Cases /Death Cases.

Data Entry – entering claim information into government database.

Eligibility – Approving status of claims that are eligible for financial aid assistance.

January 1999- November 2000 Richeson Cabinets

Human Resources Administrator

Accounts Receivable / Accounts Payable; Enter Time Cards Manually.

Employee Relations.

Conducting Investigations, Responding to Employee Concerns.

Recruitment and Retention / Attend Job Fairs.

Screening and Interviewing Applicants

New Hire & Safety Orientation & Guidelines.

Updating and Complying Safety Requirements based on OSHA Guidelines.

TECHNOLOGY / TOOLS

General Software: Microsoft Office, Internet, SharePoint, Group Wise, Adobe and ICloud

Human Resources Software: People Soft, HRMS, and Kronos

Accounts Payable/Accounts Receivable Software: SAP, QuickBooks, AS400 and Red Prairie.

Benefits Software: Quattro Pro, Pro Integrate (HPM), NASCO, AIM and Disclosure Matrix

Legal Software: Best Case for Bankruptcy, Doc Link, Clio, AppToto, SignNow, EZDocs, CinLegal MyCase, Pacer, Clio and Epic Document Production System.

EDUCATION

Bachelor of Arts in General Studies, (with honors) Indiana University, 2008

Certificate in Human Resources Management, Purdue University, 2007

Medical Minor in Sociology, Indiana University, 2007

Associate of Arts in General Studies, Indiana University, 2006

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