Customer Service Front Desk

Bruce Jacobs

**** **** **** **** ************, MD 21136 443-***-**** ***********@*****.***

ACCOUNT MANAGER / SALES / CUSTOMER SERVICE

Account Manager and Sales Professional with expertise in generating leads, conducting effective sales presentations and increasing accounts for retail, service and wholesale companies. Demonstrated ability to provide personalized customer service and complete follow-through, effectively building trust and long-term relationships with clients.

Strong background in employee supervision, inventory management, quality control and operations. Strong Sales Ability Lead Generation Account Management Customer Relationship Management Professional Experience:

PPG PAINTS INC., Sales Territory: Baltimore, MD and Washington, DC 2012-2015 Account Development Manager, 2014-2015

Managed business to business accounts producing $800,000 annually for a paint supply company Identified and pursued new niche markets, significantly improving sales volume and profit margins Targeted painting companies, hotels, schools, hospitals, apartments and new construction developers Collaborated with territory store managers to service accounts and achieve high customer satisfaction levels Represented the company at Industry Trade shows

Received 3 star awards of achievement for reaching production goals Maintenance Specialist, 2012-2014

Managed existing accounts and originated new business for a sales territory valued at $300,000 per year Increased new accounts through cold calling and networking at trade shows Achieved over 100% of projected sales goal

CLIPPER MAGAZINE, Baltimore, MD (Lancaster, PA headquarters) 2010-2011 Account Executive

Developed new advertising accounts for a circular with a distribution of 50,000 Utilized cold-calling technique to capture new accounts Assisted clients with promotional packaging, ad design, layout and copy in conjunction with graphic designers CHESAPEAKE TITLE AND ESCROW SERVICES, INC., Baltimore, MD 2002-2010 Sales Representative / Operations Manager

Generated new clients through sales presentations and networking with mortgage companies, loan officers, banks and real estate agents

Established and maintained long-term relationships with new and existing clients Hired, trained, supervised and evaluated 20 employees including settlement officers and title abstractors. Oversaw all title processing tasks; ensured quality control and resolved issues. Created and maintained Excel spreadsheets to record employee productivity, cost analysis and closing information. Processed 165 settlements in one month

EAGLE NATIONWIDE MORTGAGE COMPANY, Baltimore, MD 2008-2010 Loan Officer

Increased client base through following up on leads and referrals Advised customers on best possible solutions based on financial situation of borrowers Structured terms through negotiating with borrowers, underwriting and lending sources. Bruce Jacobs Page 2-443-***-****

LASTING PAINTS INC., Baltimore, MD 1984-2002

Sales Representative / Assistant Plant Supervisor

Increased accounts and maintained existing accounts for a regional manufacturer of residential and industrial specialty paints and coatings

Conducted sales calls, meetings and presentations to purchasing departments of retail stores and home improvement contractors

Assisted in the supervision of raw materials inventory and finished products Monitored efficiency of labor in relation to production Enforced quality control to ensure products met or exceeded expectations. Identified and pursued new markets, significantly improving sales volume and profit margins. Prior Related Experience:

Assistant Front Desk Manager

Hyatt Regency Baltimore Hotel, Baltimore, MD

Expediter/Dispatcher

Koppers Company, Baltimore, MD

Education:

B.A., Criminology; Minor in Business Administration and Management University of Maryland, College Park, MD

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