Center Representative Call

Kevin Ward

Submitted by: Global Employment Solutions

Objective:

To obtain a position where I can utilize my previous experience and training and make a difference in the overall good of the company.

Skills:

Friendly…People person… High Standards…Conflict Resolution… Problem Solver

Experience:

Goodwill Industries, Atlanta, Georgia 2019 to Current

Warehouse/Sorter

Sort through items that have been donated

Organize warehouse and goods

Load /Unload trucks

Metcam, Alpharetta, GA 2018 to 2019

Warehouse Associate/Assembly

Assembled product together

Buffed out metal pieces

Load/Unload material

Clean warehouse (sweep, pickup, trash)

Sykes, Rome, GA 2017 to 2018

Call Center Representative

Address Customer Service inquires in a timely and accurate fashion

Properly direct inbound calls in phone queues to improve call flow.

Maintain and update records at all times

Teleperformance, Shreveport, LA 2014-2017

Call Center Customer Service Representative

Provide accurate and appropriate information in response to customer inquiries.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

Provided input to assist in selection and implementation of the new phone system.

Education:

McCall High School, Tallulah, Louisiana

General Studies 2003

Grambling University, Grambling, Louisiana

Business Management / Minor: Marketing & Advertising

2009

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