Sales, Customer Service, Pharmaceutical, RX knowledge, Prospecting

KATHLEEN TONEY

Pittsburgh, PA ***** 954-***-**** ***************@*****.*** linkedin.com/in/kathleentoney Profile:

Customer service and sales professional with over 20 years of experience in a variety of settings. Excellent communication and problem-solving skills. Work collaboratively with both customers and teammates to provide outstanding relationships and results. Dependable, reliable and an accountable team player who works well under pressure to meet deadlines and quotas. Core Competencies/Areas of Expertise:

Cold calling Prospecting Trustworthy Punctual Professional Team player Willingness to learn and to Mentor others Benefits Verification Documentation Professional Experience:

Roadrunner Recycling, Pittsburgh, PA 01/2021-11/2021 Business Development Representative

• Dialed more than 400 outbound calls and composed 75 or more emails weekly.

• Requested prospect to agree to a virtual sales meeting, and to provide current waste invoices.

• Consistently exceeded monthly quotas. Promoted to next level within four months of hire date.

• Documented call details, emails and outbound calls in company’s CRM, Salesforce Customer Success, Optimization 11/2021-03/2023

• Requested and received quotes from current vendor for service level changes to present to the customer for approval.

• Consistent workload of more than 40 workflows per week. Initiated contact with customer via email to provide quotes for service level changes. Follow up two-three times per week with customer while working to execute the desired changes. Follow through until execution date. Becoming customer’s POC moving forward.

• Worked collaboratively with teammates via Slack and Gmail to resolve hauler missed pickups and other customer service-related issues.

• Created an on-line learning tool in the company’s university platform for new hires in the Optimization role.

Insight Global, on behalf of the Pennsylvania DOH, Pittsburgh, PA 08/2020-01/2021 COVID Contact Tracer

• Placed up to 30 outbound calls daily to individuals exposed to a positive COVID case.

• Established importance of quarantine, enrolled individual and/or entire families into a daily monitoring system, offered resources when needed.

• Recorded the collection of data and demographics into company’s CRM, Salesforce.

• Prepared minutes of daily meetings and disseminated composed document via Microsoft Teams.

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Pittsburgh, PA 15239 954-***-**** ***************@*****.*** linkedin.com/in/kathleentoney Dedicated Nursing Associates, Delmont, PA 01/2020-08/2020 Recruiter

• Placed over 50 outbound calls per day. Utilized INDEED and other company purchased databases to contact nursing candidates to fill per diem and contractual assignments.

• Gathered all required employee credentials and documents for on-boarding purposes. Was trusted with Social Security card, bank routing information, and other personal data.

• Increased the territory candidate database to more than 150 eligible participants. CVS 10/2015-11/2019

CVS Caremark, Call Center Representative

• Received inbound calls in succession to answer benefit questions, processed mail order prescription requests on the specialized Medicare D team.

• Ascertained reason for member’s call and provided first call resolution. CVS Specialty Pharmacy, Transplant Team/Benefits Verification Representative

• Located and verified Medicare, Medicaid, and commercial insurance for newly transplanted patients.

• Collaborated with doctor offices, insurance personal, and the patient to complete insurance profile.

Education:

Indiana University of Pennsylvania, (IUP) Indiana, PA Bachelor of Science- BS, Communication and Media Studies Technology Skills:

Microsoft Office, Google Workspace, Salesforce, HubSpot, Hiver, DocuSign, Adobe Acrobat, BOX.

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