Sales Director Customer Service

JOHN ROBERT ALLES

Clayton, NC ***** 1-919-***-**** *.*******@*****.***

SUMMARY

Results-driven sales director bringing demonstrated record of progressive market share growth and sales accomplishment. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. In my Sales Director position, I have 15 years experience in Enterprise Software SaaS including Analytics, Business Intelligence, Big Data Analytics, Database, Data Warehouse, as well as Machine Learning and Artificial Intelligence modules.

Proficient in SalesForce and similar CRM software. SKILLS

Rapport and relationship

building

Sales process

Key account development

Sales territory growth

Solution-driven sales

Consultative and relationship

selling

Prospecting abilities

Customer relationship

development

Insurtech and Fintech sales

EXPERIENCE

12/2021 to Current Senior Account Executive

CloudFactory Durham, NC

Called into key decision makers at Insurance companies (CFO, CXO, CRO, VP Claims, Chief Claims and primary data decision makers to demo product and secure feasibility studies that led to new accounts signed.

Researched and secured new accounts within assigned territory to increase sales and profitability.

Sought out key decision-makers and tailored solutions to address business challenges.

Drove new business development through cold calling and direct marketing.

Cold called potential customers and maintained above average conversion rate on leads.

Orchestrated successful development of new accounts within specific geographic locations.

Formulated plans to expand business operations and grow overall territory and client base.

Generated new accounts by implementing effective networking and content marketing strategies.

09/2007 to 05/2021 Regional Director of Sales

Bottomline Technologies Inc De Portsmouth, NH

Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality. Explained features, advantages and benefits of products and services in clear, concise language.

Discovered needs of prospective clients through strategically layered questions and utilized information to customize sales presentations. 03/2000 to 09/2007 VP of Sales and Business Development Pacific Computer Technologies Chapel Hill, NC

Penetrated new markets by investigating competitor products, services and trends.

Actualized strategies to continuously improve customer service, company or brand visibility and software technology provided. Worked on major data integration projects and data warehousing which I contracted with Duke University and the University of North Carolina Chapel Hill.

Sold software, hardware and service line across southeast region. Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues. 06/1987 to 09/1999 Institutional Sales Director

Lehman Brothers Grand Rapids, MI

Implemented strategic approaches to promote growth by optimizing sales, updating pricing and managing new programs. Managed fixed income sales program for treasury services clients throughout the Midwest Region.

Cultivated strong relationships with key organizations and professionals to support future business growth objectives.

Worked with Treasury Clients and managed assigned Fortune 500 key accounts in Banking, Insurance and Financial.

EDUCATION AND TRAINING

05/1980 Bachelor of Arts: Applied Composition And Conducting And Business Calvin College Grand Rapids, MI

ACTIVITIES AND HONORS

U.S Army Paratrooper 82nd Airborne Division

1/17th Air Cavalry

U.S. Army Airborne School

U.S. Army Ranger School

ADDITIONAL INFORMATION

President and Founder of non-profit "Montagnard Assistance Project" From my military experience in working with some of the indigenous tribes in SE Asia, I provide some of the funding for food stuffs and housing for refugee's in Cambodia, Thailand and Vietnam. We also work with congressional leaders on advocacy issues related to war time allies.

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