MARIAN D BURGE

adv6pc@r.postjobfree.com

972-***-****

https://www.linkedin.com/in/marian-burge-91573b14a/

I am an IT Professional with over 20 years of experience specializing in Program Management, Business Analysis, System Analyst and Product Management. My background includes Safe, Agile, Waterfall methodology, product launches and ticket resolution through various clients/OEMs, managing program MBOs/KPIs, risk and dependency escalation management, gathering requirements, documentation of requirements, user experience stories, testing, obtaining data through the back-end systems, CRM systems expert. I was a military trainer qualified for 32D course and secondary MOS of 31M. My certifications include Scrum Master, Product Owner and Six Sigma Green Belt.

EXPERIENCE

NOVEMBER 2021 – FEBRUARY 2023

PROGRAM MANAGER, EPSILON

Manage risk and issues with multiple teams – provide the needed escalation and corrective measures.

Manage features and initiatives for the Ford Program

Manage reporting for department to ELT

Provide needed strategic and technical guidance to the company’s project management team

Assist the Account team to manage goals as needed for the Ford Program

Manage workstreams through Scrum teams for needed timelines

Create Initiatives and User Stories for the Ford Program and Product Roadmap

SEPTEMBER 2021 – OCTOBER 2021

IT PROJECT MANAGER/SCRUM MASTER, INSIGHT GLOBAL/CVS

Work to maintain workstreams and projects

Leading two teams as the Scrum Master

Manage risk and dependencies with multiple teams – provide the needed escalation and corrective measures

Maintain timelines with multiple teams to drive program goals

Assist teams writing Agile Stories within Rally Software

Assist members of the team with best methods to complete deadlines within an Agile framework

JULY 2020 – JULY 2021

SENIOR PROGRAM MANAGER, OMNITRACS

Manage risk and issues with multiple teams – provide the needed escalation and corrective measures.

Leading three teams with Initiatives, Features and Roadmaps

Assess program performance to maximize ROIs

Manage reporting for department to ELT

Provide needed strategic guidance to the company’s project management teams

Responsible for overseeing the achievements of the company’s MBO goals

Manage multiple programs including Platform, Privacy laws enabled for Brazil, SmartDrive Modernization and RoadNet device configuration

Completed Safe Agile Methodology Training

JUNE 2018 – JULY 2020

ASSOCIATE PRODUCT MANAGER, NEIMAN MARCUS GROUP

Develop business architecture using requirements including scope, process flows and risk.

Managed the Twilio Platform Product team to integrate with Mobile Apps for new shopping experiences for Neiman Marcus and Bergdorf Goodman customers.

Set the foundation for data of the customers using Data Lake, this would allow the data to be view as needed by ELT

Developed User Stories, Initiatives and Epics with the teams and managed backlog for upcoming sprints.

Coordinate the needed requirements with multiple back-end departments including financials, online, testing, reporting, production, call center and customer services

Communicate the needs of the business with detailed requirements with both Waterfall and Agile methodology

Completed two courses successfully with certifications – Product Owner and Scrum Master

Partnered with development staff to understand the needed technical requirements both offshore and multiple Neiman Marcus locations in the Dallas/Fort Worth area

Managed teams and the needed upgrades for systems to use QR based codes in stores to convert foreign customers money based on rate – the customer could opt to use either US or foreign exchange rates within their mobile application

Managed the team and the needed upgrades to systems based on the Wayfair Supreme Court rulings for two separate releases through stores, POS register systems and Oracle systems

Ability to work on multiple Agile projects with multiple roles, Product Owner, Scrum Master and as the Business Analyst as the company transitioned from Waterfall to Agile methodology

OCTOBER 2014 – AUGUST 2017

SENIOR SYSTEMS ANALYST, SIRIUS XM

Testing new applications on mobile device - this included testing of the new features and working through customer facing concerns to be resolved on their mobile device and on the website.

Team Lead for five OEMs - Hyundai, Acura/Honda, Subaru, JLR and Audi for the telematics services within the vehicle. SME - Siebel and Provisioning (enabled the device through the back-end of the telematics system).

Assisted Tier 1 with escalations of OEM facing issues and process the next step needed with escalations or issues.

Managed customer data using SQL as needed to understand activations, deactivations, upgrades – this was exported into an Excel document to present to ELT

User Acceptance Testing and Tier 2 triage for customers – Subaru StarLink, Hyundai BlueLink, Lexus Enform, AcuraLink, Nissan Connect and Infiniti InTouch

Worked closely with OEMs to assist and triage customer defect and work to resolution

User Acceptance Testing with OEM into the production telematics system

Mobile App testing with the OEM using TIBCO to research and triage of production issues

Managed defects through various based on priority within tickets system, JIRA, Service Now and Footprint, to ensure issues were resolved through the production systems

Documentation of back-end processes with data from system then articulating this information using swim lanes, fault tree analysis, excel (pivot tables) to review with management and OEMs to discuss the best method to resolve the issues

Company - wide implementation of Agile methodology to ensure large scale projects were implemented into production

APRIL 2011 – OCTOBER 2014

ACCOUNT EXECTIVE, SIRIUS XM

Account Management for the OEM Hyundai, including testing of the call center floor

Lead Hyundai Initiatives based on the OEMs requirements

Lead Call Center personnel for escalations and issue through resolution

Managed User Acceptance testing in production with the various OEMs

Maintained call center scripts for different call types with the customers that would be trained to agents on the call center production floor

Worked closely with Project and Program management to ensure the OEMs requirements are being

addressed based on the contract with Sirius XM

Processed customer facing and OEM facing defects through internal ticket system. Maintained

database of customer concerns to create JIRA tickets to fix the defect through lower environments into production

Used Siebel Data Warehouse to export data from the CRM system as needed to review to see if there are any errors requiring clean up or code change or improvements to the data

Siebel Subject Matter Expert for the Hyundai program for production floor and QA system

SEPTEMBER 2009 – APRIL 2011

SYSTEMS ANALYST, SIRIUS XM

Managed documentation for Functional Requirements for projects within the company on SharePoint site

Worked closely with Project and Program management to ensure the OEMs needs are being addressed and met with Sirius XM

Lead for Siebel upgrade from Siebel 6 to Siebel 8 – the Siebel system was upgraded using the Agile Methodology including the testing for the phases through QA into production

Subject Matter Expert for Siebel – assigned and expected to confirm processes that impact the Siebel CRM system

Provided feedback and guidance to the teams as needed for all Siebel systems including documentation for releases that is evaluated prior to releasing to the production floor

AUGUST 2008 – SEPTEMBER 2009

QA TEST ENGINEER - LEAD, SIRIUS XM

Manage and provide guidance to Quality Assurance testing for CRM leading major projects for the OEM partner for the telematics system

Configured and maintained test system as required for functional testing based on environment and OEM needs

Configured systems using OTA updates, BLE protocols and using CAN data to transmit to the device in the vehicle as needed for testing

Created detailed test plans and test cases based on project requirements and design documents delivered for projects

Reviewed test plans and test cases of team members in my team, provide feedback to documentation prior to external review, documents maintained on SharePoint

SEPTEMBER 2004 – AUGUST 2008

CRM, BUSINESS ANALYST I, SIRIUS XM

Admin level rights to process marketing campaigns, LOVs, Price List - completed the needed additions, process EIM as needed into the system and/or changes based on the requirements

Managed the databases within the Siebel 6 applications to compare as upgrading to Siebel 8

Implement Marketing business requirements. and create Marketing workflows and rules for the OEM partners telematics services

Managed products and applications from Project Management including documenting validation plans and results and contributing to the successful launch and implementation to the production floor

Validated new CRM applications, enhancements and releases before implementation into production environment

Contributed as a resource for project scopes, functional specifications, validation planning and validation testing

SKILLS

Six Sigma Green Belt

Siebel CRM Systems

Safe/Agile/Waterfall Methodology

User Acceptance Testing

C/C++ database, query data

Aha/Screenful

Cognos

HP Quality Center

Agile Story Writing

Rally

SQL

Data Analysis

Siebel/EIM/MDM

Documentation of Requirements

SDLC Processes

Service Now

Call Center Management

Oracle Retail Management

Certified Scrum Master

Confluence

SharePoint/Confluence

Change Management

QA Tester/Lead

Trainer – military

Trainer - SXM

Sybase

Footprint

Certified Product Owner

JIRA

Wiki

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