Administrative Assistant Support Specialist
Resume:
An organized, detail-oriented, and service-focused professional, bringing forth a history of success in providing C-Level executive support. Demonstrates perfect approach and steadiness toward calendar management, and event planning to support C-Level executives. Demonstrates epic leadership qualities, energy, integrity, and dedication to ensure organizations' performance excellence.
CONTACT
PROFILE SUMMARY
GRETCHEN GUNNELS
***********@*****.***
4669 E. 148th Street S, Bixby, OK 74008
EDUCATION
PROFESSIONAL ATTRIBUTES
Project Manager Assistant
L&L Retail Construction Inc. – Norman, OK 2004 – 2006
Assistant Kindergarten Teacher
Holland Hall – Tulsa, OK 2003 – 2003
Corporate Office Manager
Camille's – Tulsa, OK 2002 – 2003
BS in Education (not completed)
Fort Hays State University, Hays, KS
Traci Maxey, Ilearningengines
Karen King, National Catholic Services
REFERENCES
Multi-Line Phone system
Microsoft Word
Transcription
High-Level Administrative Support
Microsoft Office Suite
Calendar Management
Expense Report Preparation
Professional Training & Development
Payroll Processing
Record Maintenance
Payroll and Benefits Administration
Regulatory Compliance
New Employee Assessment
Problem Resolution
Employee Advocate
Organizational & Planning
Workload prioritization
Multitasking
CORE COMPETENCIES
ADDITIONAL WORK EXPERIENCE
Executive Administrative Assistant
National Catholic Services Present
Provide training and support to over 200 diocese/archdiocese/colleges and other organizations across the United States, ensuring their success and growth.
Assist users over the internet and phones with user accounts and training, providing them with the necessary tools and knowledge to excel in their roles
Play a crucial role in transferring information/credentials for people as they move and take on other responsibilities in other locations
Responsible for mailing educational materials that support the system and assisting with invoicing to clients with attention to detail and accuracy
Provide authentic information & personalized solutions to clients in need
Helpdesk Support/Administrative Assistant
National Catholic Risk Retention Group/Virtus Online – Tulsa, OK Jan 2007 – Present
Responsible for providing online support to account holders of the Children's Sexual Abuse Awareness Program mandated by the Catholic Church, which is accessible via the website www.virtus.org
Executed functions including assisting users with the set-up, maintenance, and transfer of required online accounts
Tasked with working closely with the Safe Environment Offices of 200 dioceses and archdioceses across the United States in the preparation of reports and materials necessary to support the program
Ensured that the program caters to over 2 million end users, spread across the country, in addition to the numerous diocese and archdioceses that we serve
Strived to provide prompt and professional assistance to all account holders, while maintaining the highest level of confidentiality and professionalism in all my interactions
WORK EXPERIENCE
• Highly passionate about paying attention to details and have expertise in quick decision-making while executing assigned tasks in a fast-paced environment
• Capacity to exercise sound judgment in diverse situations and maintain a realistic balance among multiple priorities to meet rigorous deadlines
• Interacts professionally with all levels of staff and maintains the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues
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