Sales Associate Customer Service

Nicole Politano

Sales Associate

614-***-**** ************@*******.*** Columbus, United States 43231 CAREER OBJECTIVE

Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients. EXPERIENCE

SALES ASSOCIATE, Columbus, OH

Celeste Diamonds, May 2022-Present

• Greet and welcome customers.

• Assist customers in selection of jewelry by focusing on open ended questions and establishing relationship.

• Educating customers on the GIA grading of Diamonds to better inform on selection.

• Perform Special Orders and Requests.

• Handle and expedite in store transfers.

• Maintain and replenish stock.

• Conduct visual merchandising.

• General maintenance and cleaning.

ASSISTANT STORE MANAGER, Dublin, OH

Clothes Mentor, July 2021-May 2022

Assisted in continuous development of effective store associates to achieve desired sales and results.Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.Coached and developed store associates through formal and informal interactions.Oversaw aspects of maintenance, inventory and daily activity management.Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.

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SALES ASSOCIATE, Columbus, OH

L'Occitane En Provence, August 2008-October 2020

Sold various products by explaining unique features and educating customers on proper application.Answered incoming telephone calls to provide store, products and services information.Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Built and maintained relationships with peers and upper management to drive team success.Built trusting relationships with customers by making personal connections.Mentored team members in mastering sales techniques to consistently exceed objectives.

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SALES ASSOCIATE, Columbus, OH

Brighton Collectibles, September 2017-March 2020

Sold various products by explaining unique features and educating customers on proper application.Answered incoming telephone calls to provide store, products and services information.Built and maintained relationships with peers and upper management to drive team success.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

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EDUCATION

HIGH SCHOOL DIPLOMA, Akron, OH

North High School, January 1994

SKILLS

Sales Strategies POS Systems Operations Customer Relations Excellent People Skills Merchandising Proficiency

CERTIFICATIONS

• GIA certification

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