Antonia DeLaCruz
Littlefield, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Receptionist/Medical Records
Cuidado Casero Home Health & Hospice - Lubbock, TX June 2022 to Present
Front office receptionist and Medical Records scanner. Office Manager
Tel-Gold dba Answerlive - Lubbock, TX
June 2006 to March 2022
Managed an office staff of 10-12 bilingual agents for a small answering. My duties included but not limited to payroll, HR, hiring and terminations, training, scheduling, maintaining client accounts,filing, answering multi line phone system, faxing, printing, scanning, emails, ordering supplies, and orientation. Proficient in Outlook, Excel Microsoft and Word and Certified Data Entry Specialist. Education
Certified in Data Entry Specialist
American Commercial College - Lubbock, TX
May 1998 to November 1998
High school diploma/Ged in General Studies
Matthews Adult Learning Center - Lubbock, TX
March 1997 to March 1997
Skills
• Data Entry (10+ years)
• Microsoft Excel (5 years)
• Payroll (10+ years)
• Receptionist (10+ years)
• Scheduling (10+ years)
• Office Management (10+ years)
• Microsoft Office (5 years)
• Human Resources (5 years)
• Outlook (10+ years)
• Typing (10+ years)
• Front Desk (10+ years)
• Schedule Management (10+ years)
• Phone Etiquette (10+ years)
• Administrative Experience (10+ years)
• Computer skills (10+ years)
• Management (10+ years)
• Dispatching (10+ years)
• Leadership
• Customer Service (10+ years)
• Excel
• Word
• Data-Entry
• Multi-line Phone Systems
• Office Administration
• Medical records
• Medical terminology
• Medical office experience
• Clerical experience
Languages
• Spanish - Expert
Certifications and Licenses
Data Entry Specialist
Present
Certified in data entry
Driver's License
February 2018 to May 2024
Class C Driver License
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Working with MS Word documents — Familiar
October 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Attention to detail — Proficient
November 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Scheduling — Familiar
October 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Data entry: Attention to detail — Proficient
November 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Highly Proficient
April 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Highly Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Data Entry Specialist