Operations Manager Implementation

DANTE DANIELS

**** ******* **** **, ******* GA **101

404-***-**** **************@*******.***

PROFESSIONAL

SUMMARY

Detail-oriented, highly analytical, and well-organized professional leader, equipped with comprehensive skill sets and experienced with more than 15 years in Payroll Management, Garnishments, Metrics Reporting, Quality Auditing, Statutory Compliance, and Accounting. Skilled at handling multi-client payroll of large employee databases.

Adept at establishing relationships with executives, colleagues, employees, various vendors, Attorneys, court houses, and various agencies

Equipped with the ability to adapt quickly to changing environments

Expert at multitasking in fast-paced environments; utilizing well-honed analytical skills in making strategic decisions and providing sound solutions to problems and conflicts

Commended for excellent verbal and written communication skills

Well-liked, dependable collaborator, and team leader CORE COMPETENCIES

Workday Implementations Interviewing

Quality Audits Project Management

Team Management Mergers and Acquisitions

Metrics Reporting Performance Management

Process Improvements

TECHNICAL ACUMEN

Workday JIRA MoveIt Smartsheet System Application Programming (SAP) Microsoft Office Suite PeopleSoft SharePoint

PROFESSIONAL EXPERIENCE

ALIGHT SOLUTIONS (FORMALLY AON HEWITT)

Garnishment Services Director Feb 2023 - Present

Responsible for creating and executing full team transition plan for ongoing operations, implementation, and IT teams

Assisted in sales presentations and creation of deck materials that resulted in multiple new clients being signed within first month in role

Created business cases for additional staff due to forecasting of new incoming business

Provided estimates for upcoming implementations or projects

Conducted daily and monthly metric review in order to manage incoming volume of work Garnishment Services Implementation Manager June 2013 – Feb 2023

Managed the implementations for an average of 20 new clients per year

Primary operation lead for creation of proprietary garnishment tool

Assisted IT with requirements, testing, and deployment for new and existing clients.

Managed and coordinated projects and enhancements

Managed the implementations of any mergers, acquisitions, and divestitures for all existing clients

Updated standard operating procedures and implemented process improvements and automation for operations team.

Created blueprint tracking systems in order to increase the resource capacity Garnishment Services Operations Manager Mar 2011– June 2013

Co-managed a team totaling 60+ staff in multiple locations (including overseas) with 14 direct reports

Traveled to India to train offshore team on garnishment processing

Helped implement and improve various processes such as the ability to accept Electronic Income Withholding Orders

Captured monthly metrics in order to accurately bill 17 clients for work that was performed

Created, implemented, and managed process of tracking and completing weekly answers using PeopleSoft queries, multiple MS excel formulas, and MS word mail merge

Performance managed multiple staff which included goal setting, improvement plans, merit increases, and yearly reviews. 2 P a g e

Garnishment Services PeopleSoft Team Lead Oct 2009 – May 2011

Served as Interim Manager while former Operations Manager was out on medical leave

Oversaw all garnishment processing and reconciliation activities for 4 clients

Primary point of contact for managing all escalations

Developed training plans and daily schedules for all new hires and assisted in training new processors

Researched and processed returned funds which resulted in reducing outstanding items by over 50%

Performed quality audits to ensure garnishments were entered accurately into the payroll system Garnishment Processor June 2008–October 2009 (Contractor from June 2008-June 2009)

Processed various types of garnishments from multiple states in multiple payroll systems

Validated garnishments were being withheld correctly before employee paychecks were confirmed

Ran payroll reports and balanced garnishment deductions vs. garnishment payments

Checked accuracy of daily work and correspondence for offshore department

Answered phone calls from employees and other interested 3rd parties regarding garnishment questions EDUCATION

Bachelor of Arts ■ MONMOUTH COLLEGE, MONMOUTH. IL – GRADUATED MAY 2008

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