Customer Service Associate

EVERETT DEWAYNE DYKES

**** * *** *** ***, Oklahoma City, Oklahoma, 73119, US • 405-***-**** • ********@*****.*** Great team player who thrives in fast-paced, competitive environments. Adapts quickly to changing seasonal demands, needs, and priorities. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized. Customer Service Associate dedicated to providing high-quality service to customers by listening to their needs and responding quickly to meet them. Dedicated to exceeding expectations and leading the team to success. Passionate about ensuring long-term customer satisfaction by providing exceptional service and support. Excellent multi-tasker

Critical thinking

Active listening

Dependable and reliable

Organizational strengths

Customer service

Flexible schedule

Cheerful and energetic

Automotive Mechanics - Automotive - 1995

Texas Institute of human development - Dallas, TX

High School - 1994

Justin F. Kimball High School - Dallas, TX

Customer Service Associate - April, 2022 to Present AutoZone Auto Parts - Oklahoma City, OK

Processed purchases and handled payment transactions using a POS system. Knew how to operate a cash register, including how to process sales discounts and refunds. Processed sales and return transactions in a timely and accurate manner to ensure customer satisfaction. Assisted and greeted customers on the sales floor, restocked merchandise on shelves, straightened merchandise at store closing, and took inventory.

Was in charge of issuing receipts and processing refunds, credits, and exchanges. Gave credit or a full refund to customers who returned products, and I reported any product defects or damages that occurred during the shipping process.

Used excellent communication to connect with customers, assess needs, and present solutions. Educated customers about promotions to increase sales. Provided excellent customer service at all times, including responding to customer inquiries and ensuring that they were resolved. General Contractor - April, 2005 to April, 2022

S & W Properties - Oklahoma City, OK

Minor renovations

Fixed

Was able to complete tasks with little supervision. Lawn care

Professional Summary

Skills

Education

Work History

Shift Supervisor - November, 2010 to April, 2011

KFC - Oklahoma City, OK

Strived for excellent customer service by stressing "Customers always come first" in all weekly employee meetings Assisted the store manager in executing store operations during scheduled shifts. In charge of hiring, scheduling, and evaluating employees In charge of inventory control, ordering, food sanitation, and quality control of food products Customer Service Associate - December, 2006 to September, 2008 University of Oklahoma OU - Norman, OK

Answered inbound calls in support of customer needs on behalf of the Oklahoma Department of Human Services Child Support Enforcement Division.

Provided Customer Service for child support cases

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