Service Representative Customer
Resume:
joseph ojukwu
Houston, TX *****
*******@*****.***
Persuasive Insurance Broker bringing more than 2 years of business sales and life and health insurance experience.
Motivated sales professional driven to exceed company goals. Licensed Insurance Broker knowledgeable about emerging coverage competency, exclusions and endorsed enhancements. Possesses exceptional team building and communication skills. Licensed insurance professional with extensive experience in sales, prospecting and lead generation.. Highly ambitious insurance with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Talented Senior Embedded Software Engineer proficient in all phases of the software development life cycle. Adept at working with Agile and Scrum methodologies to accomplish project milestones according to specific time frames. Able to use C, HTML, XML and other programming languages to complete work. Highly organized and detail-oriented professional with 5 years of progressive experience in the field. Excellent communicator with 2 years of experience in demanding call center environment as Customer Service Representative. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service. Insightful healthcare professional actively seeking a Direct Support Professional opportunity to leverage 2 years of experience in related roles. Highly skilled in home healthcare with a strong foundation of implementing health and wellness habits to improve quality of life. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.
Knowledgeable in healthcare systems and insurance. Highly organized and an effective communicator with patients, families and practitioners alike. Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices.Pursuing long-term position with room for growth and career advancement. Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. Highly committed to ensuring quality of services and products. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Call
Center Representative versed in customer support protocols for different products and services . Extensive high-call volume experience, spanning 2 years working with many consumers. Superior computer skills and telephone etiquette.
Accountable manager demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Dedicated Customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 6 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Work Experience
Customer Service Representative
General Insurance Company - Houston, TX
January 2019 to July 2021
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues. Answered customer questions and addressed concerns, resulting in 98% reduction in complaint calls. Exceeded company productivity standards on consistent basis. Insurance Representative
Reliable Insurance Company - Houston, TX
October 2016 to December 2018
Displayed a consistent positive attitude towards customers, peers and other personnel. Analyzed sales volume, retention and loss ratio trends to identify areas for improvement. Followed up with customers on unresolved issues.
Met with prospective customers and business owners in their homes, businesses and other settings. Calculated premiums and established payment methods for sales. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Reported policy changes and company conditions affecting customer satisfaction. Conducted annual reviews of existing policies to update information. Calculated quotes and educated potential clients on insurance options. Implemented improvements in manual and electronic billing procedures. Identified and solicited sales prospects in agency databases. Collected all premiums on or before effective date of coverage. Tracked the progress of all outstanding insurance claims. Finalized sales and collected necessary deposits.
Contributed ideas and offered constructive feedback at weekly sales and training meetings. Customer Service Representative
Walter Health Care - Houston, TX
October 2015 to September 2016
Recommended products and services aligned with customers' needs and preferences. Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
Computed price of merchandise and maintained detailed product and sales records. Answered average of 30 calls per day, addressing customer inquiries, solving problems and providing new product information.
Directed calls to appropriate individuals and departments. Developed reputation as an efficient service provider with high levels of accuracy. Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
Provided customers with important details about billing, payment processing and support procedures and requirements.
Applied highly effective selling skills while properly engaging and presenting solutions to customers. Education
Associate of Arts in Software Eng
National Institute Of Technology - Delhi, Delhi
January 2013 to December 2013
Associate of Arts in Information Technology
Central Institution Of Management And Technology - Ambala, Haryana January 2010 to December 2010
Associate of Arts in Public Admin
Abia State Polytech - Nigeria
January 2007 to December 2007
Associate of Arts in Cyber Security
Houston Community College - Houston, TX
Skills
• Cross-selling and upselling Property insurance
Presentation skills Top-rated sales performance
Process improvement Data entry
Endorsed enhancements Medical terminology knowledge Award-winning sales professional Training development aptitude Relationship building First aid and safety
Computer-savvy Physical assessments
Negotiation skills Patient evaluation
Business analysis Scheduling
Policy renewal Project management
Customer service Financial management
Product knowledge Mediation capability
Call center Exceptional time management skills
Cash handling Strong conflict resolution skills
Clinical quality program standards Cash flow management Confidential case documentation Strong client relations Policy and program development Customer Service
Records maintenance Teamwork / Collaboration
Negotiation Customer Accounts
Contract management Calm and Professional Under Pressure Natural leader Responding to Difficult Customers
International sales support Understanding Customer Needs People-oriented Verbal and Written Communication
MS Office Suite CRM Software
Detail-oriented Customer Data Confidentiality
Customer Contact De-escalation Techniques
Communication Skills Call Volume and Quality Metrics Customer follow-up Patient and Empathetic
Client acquisition expert Database Management
Performance management Salesforce CRM
Salesforce knowledge Oracle EnterpriseOne
Loss protection Microsoft Office Suite
Home and recreational insurance sales Computer Proficiency MS Office Billing Adjustments and Refunds
Policy quoting and pricing
• Scrum
• XML
Assessments
Customer focus & orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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