Service Representative Customer

VITASHA K. SIMMS

*** ********* ***** *******, ** 39110 · 769-***-****

************@******.***

I’m a dedicated and hardworking individual looking to secure a challenging position within a reputable organization to utilize and expand my learnings, knowledge, and skills while making a significant contribution to the success of the company that focuses on exceptional customer satisfaction and experience.

EXPERIENCE

JANUARY 2017-PRESENT

ASSISTANT MANAGER, pizza hut, gluckstadt, ms

-Oversee and manage all areas of the restaurant and make final decisions on matters of

importance to guest service.

-Adhere to company standards and service levels to increase sales and minimize costs, including

food, beverage, supply, utility and labor costs.

-Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related

administrative duties are completed accurately, on time and in accordance with company

policies and procedures.

-Responsible for ensuring consistent high quality of food preparation and service.

-Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and

appearance standards.

-Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and

purchasing of supplies. Supervise portion control and quantities of preparation to minimize

waste.

-Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and

supplies.

-Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate

actions to turn dissatisfied guests into return guests.

-Ensure that proper security procedures are in place to protect employees, guests and company

assets.

-Ensure a safe working and guest environment to reduce the risk of injury and accidents –

-Completes accident reports promptly in the event that a guest or employee is injured.

-Manage shifts which include: daily decision making, scheduling, planning while upholding

standards, product quality, and cleanliness.

-Investigate and resolve complaints concerning food quality and service.

-Provide direction to employees regarding operational and procedural issues.

-Prepare schedules and ensure that the restaurant is staffed for all shifts.

-Full-time employed; 40 hours weekly

MAY 2005-AUGUST 2016

ASSISTANT DIRECTOR, madison child care center, madison, ms

- Assist the director with planning, managing, marketing, and directing a childcare program.

-Teach and monitor children when needed.

-Maintain center paperwork, keeping files on each child and proof of meeting government

regulations.

-Supervise and evaluate teachers, provide mentoring and training to help teachers improve their

skills.

-Work with the director and teachers to establish, evaluate, and revise curriculum.

-Provided a loving, nurturing, fun, interactive, and safe environment where the children engaged in crafts, play time, and learned about God.

-Provided each child with adequate stimulation for physical, mental, social, emotional, and spiritual growth.

-Introduced children to the alphabet, counting, shapes, and colors through activity centers and multi-sensory experiences; completed a review of the days of the week and months of the year during group time.

-Focused on playful learning to develop coloring, drawing, counting, building, and handwriting readiness.

-Full-time employed; 40 hours weekly

JULY 2011-JUNE 2012

CUSTOMER SERVICE REPRESENTATIVE/WAREHOUSE WORKER, BEST BUY MADISON, MS

-Responsible for friendly, fast and accurate processing of all returns, exchanges, financing,

service requests and defective products.

-Works to efficiently and accurately resolve customer service issues.

-Supports overall organization, District/Store Operations as well as service and customer

retention goals.

-Advocates Best Buy goals, objectives, policies, and procedures to Customer Service Specialists so

that they will deliver a high level of customer satisfaction and retention.

-Has a comprehensive understanding of all departments and their goals to enable creation and

support of a team-based, cooperative work environment.

-Supports activities with all departments to ensure smooth storewide operations.

-Full-time employed; 40 hours weekly

MAY 2005-JULY 2010

ASSISTANT MANAGER/CASHIER, CHEVRON GAS STATION, RIDGELAND, MS

-Responsible for training and coaching new store staff

-Assist in creating schedules in time keeping system

-Stocking products on shelves and making sure the store looks clean and professional at all times.

-Forecast, order, stock and merchandise product

-Ensure prompt reconciliation of store paperwork

-Ensure prompt, efficient and courteous customer service to store customers, vendors, and staff

-Maintain a clean, customer friendly environment in the store and surrounding property

-Assist with management of store staff

-Troubleshoot and resolve car wash related issue

-Fix gas related issues such as drive offs and pumps being down

-Maintained the kitchen work area and kept all utensils and cooking equipment clean and organized.

EDUCATION

GED, ridgeland high school, ridgeland, ms

SKILLS

Exceptional Customer Service

Computer Skills

Leadership & Management Skills

Childcare/Caretaker

CPR Certified

Positive attitude

Strong listener & Problem solver

Self-motivated

Dependable, can quickly adapt

Communicate effective (in writing & verbally)

Leadership skills; team oriented

Prompt (arrive early, stay late, if needed)

ServSafe Certified

ACTIVITIES

-Enjoys spending quality time with family and friends

-Active mother to my daughter and aunt to two nieces and two nephews

REFERENCES

Cathedral Woodruff

Chief of Data Validation Unit

G.V. Sonny Montgomery VA Medical Center

601-***-**** ext. 22791

Sandra Watts

Automated Data Processing Application Coordinator (ADPAC)

G.V. Sonny Montgomery VA Medical Center

601-***-**** ext. 22792

Glynis Ramey

Transitional Patient Advocate

G.V. Sonny Montgomery VA Medical Center

601-***-**** ext. 55412

Contact this candidate