IT Operations Manager

Scott J. Cool

**** ********** ***** ** **** 256-***-****

Huntsville, AL 35806 *********@*****.***

SUMMARY

A highly skilled and results-driven IT professional with notable success directing a broad range of corporate initiatives while participating in planning, analyzing, and implementing solutions in support of business objectives. Passion, paired with a positive mindset and powerful work ethic. Excels at comprehensive systems analysis, and full lifecycle project management. Hands-on experience leading stages of development efforts, including design, architecture, design, testing and support. Outstanding leader; able to coordinate and direct project-based efforts while managing, motivating, and guiding teams.

TECHNICAL PROFICIENCIES

Platforms: Windows 7/10, Windows Exchange Server 2003, 2008 R2, 2012 R2, 2013, 2016 Lync Server 2013, Mac OS, Android OS

Networking: VPN (Dameware, Juniper, Direct Access, Cisco AnyConnect, VMWare, WatchGuard), TCP/IP, LAN/WAN, HyperV, VEEAM

Tools: Active Directory, Microsoft Office 2007/365 Suite, Azure, GPO, Visio, Project, Lync 2016, SAP 7.3, MS PowerShell, Meditech, Minitab, GAGEPak, WinShuttle, C4C, Adobe Creative Cloud, Acrobat, Photoshop, JobBoss

AREAS OF EXPERTISE

• Team and Project Leadership • Risk Assessment / Impact Analysis

• Cost/Impact Analysis

• Project Planning / Implementation

• Cross-functional Collaboration

• Help Desk Support

• Lean/Six Sigma Methodology • Fiscal Budget Management

• Technical Training • Management/Mentorship

PROFESSIONAL EXPERIENCE

InTech, Athens, Alabama 2022 – Present

IT Operations Manager

• Increased efficiency over 75% and lowered company budget over $65k through implementation of new business partner supporting the printer environment

• Increased network efficiency by migration from physical to virtual servers

• Performs routine and advanced desktop, server, network, database, software and information support and management

• Ability to install, configure, maintain, troubleshoot and test hardware and mobile devices and a variety of platforms

• Administers users, groups, permissions, file configuration, print and remote access, backup and restoration of network, email, software and databases

• Monitors, troubleshoots, fixes and optimizes performance of systems, problems and outages, hardware, printers and computer peripherals

• Assists with analysis, requests and conversions of new systems and software

• Oversees employee work schedule ensuring adequate coverage and control

• Monitors status of work in progress and reviews completed work to ensure its validity

• Consults with third party support service providing bi-lateral technical expertise Decatur Morgan Hospital, Decatur, Alabama 2020 – 2022 IT Operations Manager

Lead multiple projects supporting the organization dynamically. Effectively leads and mentors thirteen direct reports

(Systems Administrators/Help Desk/Technicians/Switchboard Operators). Administrator of multiple applications

(Zimbra/Zoom/Critical Alert/Track-It/CradlePoint). Champions multiple improvement projects throughout the organization at various sites. Coordinates with outside organizations ensuring the printer environment and phone systems are supported effectively.

Key Achievements:

• Created and Managed mobile clinics administering Covid-19 immunizations within the tri-county area

• Coordinated multiple office moves across Decatur

• Coordinated and executed the OSD Windows 10 migration project

• Increased efficiency at various doctors’ offices with updating equipment

• Facilitates personnel changes within the department

• Trains/Coaches/Mentors staff for cross-functional collaboration

• Encourages staff growth and development

• Coordinates various projects to ensure compliance for Joint Commission

• Built solid relationships with all levels of the organization establishing a positive rapport

• Ensures communication across the team for optimal efficiency

• Successfully configured the new Mobile Medical Unit for optimal connectivity

• Voluntarily supports functions for the Decatur Morgan Hospital Foundation Remington Outdoor Company, Huntsville, Alabama 2011 – 2020 Senior IT Technician

Selected as the first permanent employee to stand up the IT Department in the Huntsville location from ground up using Six Sigma methodologies. Lead IT acquisition projects relocating multiple company facilities within Southeast corridor. Oversees company-wide efforts to identify and evaluate all critical systems. Implements processes and procedures and manages fiscal operating budget and IT resources with executive peers for optimization and support of operations. Collaborates with external contractors to conduct network infrastructure and printer environment installation and repair. Manages all aspects of Help Desk including hardware, software, network and telephony. Supervise daily activities of technicians, interns and the user community with compliance to policies and procedures. Key Achievements:

• Manages/Executes multiple strategic projects from cradle to grave saving over $100,000 annually

• Exemplary ability to optimally manage and maintain current equipment for cost-containment

• Performed Windows 10 migration across multiple environments

• Performs Active Directory maintenance for over 5000 users

• Executed Active Directory and Domain migration with minimal interruption for the users

• Maintains and supports on-prem, 365 Exchange, Print and File servers for the enterprise

• Manages all ancillary application licensing for the enterprise

• Single-handedly supports multiple sites and Inside Sales reps across the country via remote and travel in NC, TN, MS, KY, GA and DK

• Main POC for Executive leadership support

• Maintains impeccable cross-functional collaboration with team members and leadership

• Troubleshooting and installation of SAP/BI applications

• Leading the implementation of Lync phone system and Office 365 to UCaaS VoIP solution in the Huntsville facility. On target to rollout in North Carolina and South Dakota facilities in 2020/2021

• Builds/Rebuilds systems performing physical and investigative processes

• Travels to various locations to ensure software and hardware were installed and operates at peak efficiency

• Maintains mobile device enterprise and troubleshoots/configures on multiple platforms

• Manages multiple infrastructure business partners for network and printer environment augmented services

• Informs/Trains user community about policies/procedures via classroom instruction Remington Arms Company

Quality Assurance Technician Specialist 2005-2011

Key Achievements

• Achieved grade of Level 6 – first in company history in the discipline

• Performed and introduced Six Month Defect Analysis using Microsoft Excel

• Managed Gauge Calibration Software for the Ilion Site. Oversaw updates, users, applications and recall notifications

• Authored and Distributed Standard Operating Procedures after a time of dormancy in the Ilion Facility

• Lead technical investigative initiatives

• Involved with Lean Manufacturing

• Implemented the Computer Aided Targeting System (CATS) for the Ilion and Huntsville facilities Remington Arms Company

Machine Operator-Department Specialist 1995-2005

• Operated various machines in multiple product lines

• Achieved grade of Department Specialist

EDUCATION

• A.A.S. Computer Information Systems, Mohawk Valley Community College, 1999

• A.A.S. Individual Studies (Computer Focus), Mohawk Valley Community College, 1999 U. S. Air Force - Aircrew Life Support Specialist

Desert Shield/Desert Storm Veteran

Honorable Discharge, 1993

Volunteerism

• Vestry Member, Emmanuel Episcopal Church

• Coach/Board Member, Pop Warner Football

• DJ for multiple corporate functions

• DJ for Relay for Life - Limestone County Career Tech Center

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