Karen Hendrix
Borden, IN *****
***********@****.***
To obtain a position with a company where I can utilize my work experience as well as my interpersonal skills in leadership ability.
#readytowork
Authorized to work in the US for any employer
Work Experience
Office Manager
Arts and Crafts Dental - Louisville, KY
June 2019 to Present
Managing daily schedule to meet monthly goals. Welcoming patients to practice Register patients, answer all incoming telephone calls. Insurance Billing and follow on collections. Manage AR. End of day and month reports. Daily deposits. Customer service Front Desk Associate
Affordable Dentures & Implants - Jeffersonville, IN April 2017 to April 2019
Welcome patients to practice. Register / check out each patient. Follow patients treatment plan for future appointments. Answer all incoming calls. Insurance billing and authorization. Accounts payable. Scanning of all paper work. Managing the schedule to meet project goals. Practice Manaher
Baptist Health System KY & IN - New Albany, IN
January 2016 to October 2017
Supervision of staff, managed daily operation of Endo practice. Monitoring productivity while keeping in payroll budget. Staff performance evaluation s. Accounts payable. Budget and cost containment ordering of supplies. Month end reporting. Working within Joslin in Boston to achieve goals in the Diabetes Education Department
Practice Manager of Lakeview
Norton Healthcare Louisville - Louisville, KY
August 2014 to February 2015
formerly at Jewish Physician Group)
Transitioning the Achieved Practice into Norton Healthcare environment. Supervision of staff, payroll, end of month reports, accounts payable,
Kronos timekeeping, Budget and cost containment. Th Practice Manager Level II
Jewish Physician Group
September 2008 to January 2014
Supervision of staff, Kronos timekeeping, Accounts payable, Billing and Collections, month end reports, Performance evaluations, Implementation of electronic records. Budget and Cost containment. Practice Manager Level I
Karageorge & Associates - Louisville, KY
February 2004 to September 2008
40% of practice was Jewish Physician Group)
201 Abraham Flexner Way
Louisville, Kentucky
Practice Manager Level I
Supervision of staff, scheduling appoints, referrals, Accounts payable, end of month reports, Billing and collections, human resources.
Education
High school or equivalent in General
Miami Dade College - Miami, FL
June 1976 to June 1977
Skills
• Payroll (10+ years)
• Scheduling (10+ years)
• Billing (10+ years)
• Quickbooks (5 years)
• Accounts Payable (10+ years)
• Clerical (10+ years)
• Data Entry (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Organizational Skills (10+ years)
• Outlook (10+ years)
• Receptionist (7 years)
• Filing (10+ years)
• Microsoft Excel
• Typing
• Office Management (10+ years)
• Human Resources
• Bookkeeping (10+ years)
• accounting
• Accounts Receivable
• Excel
• Practice Management (10+ years)
• Marketing
• Word
• Computer Literacy
• Front Desk (10+ years)
• Customer Service (10+ years)
• Time Management (10+ years)
• EMR Systems (7 years)
• Medical Office Experience (7 years)
• Medical Scheduling (10+ years)
• Front Office
• Guest Service
• Reception
• Administrative Experience
• Leadership Experience
• Office Experience
• Office Manager Experience
• Microsoft Outlook
• Dental Office Experience
• Schedule Management
• Project Scheduling
• Root Cause Analysis
• Supervising Experience
• Management Experience
• Accounting Software
• Kronos
• Insurance Verification
• Budgeting
• Medical Billing
• Recruiting
• Epic
• HIPAA
• Healthcare Management
• Insurance Verification
• Kronos
• Medical Billing
• Recruiting
• Budgeting
• Medical Records
• Medical Coding
• Quality Assurance
• Financial Report Writing
• Employee Orientation
• Auditing
• Medical Receptionist
• Public relations
• Medical terminology
Assessments
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Proficient
June 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative Support — Proficient
June 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Electronic Medical Records: Best Practices — Proficient June 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Administrative Support Professional Fit — Proficient July 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Customer Service Fit — Proficient
July 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Medical Receptionist Skills — Highly Proficient
July 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.