Gina Reyes
** ******** ***** *******, **** #***
Revere, MA, 02151
adv6iz@r.postjobfree.com
Hampton Inn & Suites
Housekeeping Manager
• Responsible for the operation and management of the housekeeping and laundry departments to ensure maximum service quality
• Responsible for the overall cleanliness of the hotel including rooms and public areas
• Maintains cleanliness for both guest rooms and public areas and inspects them to ensure that the standards are met
• Foster a positive, cooperative work environment between staff and management
• Supervises employees in housekeeping department
• Carries out supervisory responsibilities in accordance with the organizations' policies and applicable laws
Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding, and disciplining employees; planning, assigning, directing work, addressing complaints, and resolving problems
• Respond and resolve all guest complaints timely and appropriately
• Responds promptly to customer needs, requests for service and assistance
• Plans work schedules and room assignments with minimum disruption to guests
• Communicates changes in room status to the front desk
• Develop and maintain housekeeping department programs to ensure that the quality criteria are met including deep cleaning, special projects, and preventative maintenance
• Maintains inventory of supplies and ensures staff follows proper inventory cost control procedures
Robert Reiser & Co Inc
2011-2016
Forklift and Power Washer
• Loaded and unload production lines
• Loaded and unloaded trucks
• Operated forklift in a safe manner
Amazon
2008-2010
Delivery Driver
• Safely drove and operated delivery vehicle
• Used handheld device for routing information, customer delivery information
• Navigated a variety of routes throughout delivery area
• Was comfortable driving and working in varying weather conditions
• Loaded and unloaded packages to be delivered
Center Rehabilitation
2000-2007
Recreation Assistant
-Promoted and lead recreational programs daily
-Assisted with documentation including attendance, assessments, and progress notes
CNA
Administered nursing care to ill, injured, or disabled patients
Established patient treatment plans
Monitored and reported changes in patient symptoms or behavior
Communicated with collaborated with physicians or specialists regarding patient care
Educated patients about health maintenance and disease prevention
Facilitated referrals to other healthcare professionals and medical facilities
Maintained accurate patient medical records
Provided advice and emotional support to patients and their family members