Well Seasoned Customer Service Representative
Resume:
Jana Goodson
Energetic and Compassionate Customer Service and Support Representative
Stanley, NC 28164
**************@******.***
Well seasoned and compassionate customer service care and support representative with over 20 plus years of solving issues for clients, is currently looking for a new position with a new company where there is potential for growth. I also look forward to having another chance to do what I love and that is to help people. It is my passion and I take great pride in helping others and helping our company keep a positive reputation in customer relationships and satisfaction. Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Pampered Pooches Pet Grooming - Denver, NC
January 2018 to February 2023
My duties included but were not limited to answering inbound and making outbound calls to our clients. Making sure all client cards were pulled and appointments were being checked in and out in a timely manner and fashion. Making sure that their next appointments were set correctly and a date we both agree upon. To ensure impeccable customer service and care each and every time. Data Entry Clerk
Southeastern Marketing Services - Matthews, NC
January 2004 to May 2010
My duties included but were not limited to answering a multi line phone system, taking messages and answering questions from distributors when needed. Making travel arrangements for my boss as well as clients that he would meet out of town at trade shows. To enter into our system all relevant invoices and file them systematically as needed. I also attended quite a few trade shows in order to help represent our company and get to know our vendors on a more personal level as well. Receptionist/Switchboard Operator/Greeter
Scott Clark’s Toyota City - Charlotte, NC
April 1997 to January 2003
My duties included but were not limited to answering a multi line switchboard and in turn transferring those calls to where they needed to be placed. To greet any and all potential customers and answer any questions they may have as well as to get them with a salesperson if interested in buying a car that day. Education
Some College, no credits yet and am starting back in the next couple of months. in Business
University of Phoenix-Online Campus - Remote
January 2007 to May 2008
Some College in Business
University of Phoenix-Online Campus - Remote
January 2007 to February 2008
GED
Independence High School - Mint Hill, NC
August 1996 to May 1997
Skills
• 20 plus years in Customer Service and Care (10+ years)
• Multi-line phone systems
• Clerical experience
• Phone etiquette
• Pet grooming
• Pet care
• Dog handling
• Animal care
• Kennel experience
• Front desk
• Sales
• Time management
• Animal handling
• Office experience
• Customer support (10+ years)
Additional Information
I possess over 20 years of knowledgeable, dedicated and impeccable customer service, care as well as support. A very well seasoned customer service representative who is extremely interested in learning new skills that will help myself to better help others in the future. Although I am not very well versed with making travel arrangements internationally, I am a very quick learner who pays great attention to detail and know that with the correct training that you offer that I will become a great asset to your company. All that I have ever done in my entire working life is solve problems for clients and/or customers. I definitely understand how important it is to make sure that the client/ customer understands and knows exactly how everything is going to be done and to make sure that I am answering all of their questions before hand and not to wait until they ask you as this can create confusion and frustration for your clients. Showing compassion is key when working as a customer service representative or any career where your job is to help people. I believe that you have to care about people and take your job seriously and treat them the same way you wish to be treated when the roles are reversed. I am willing to do whatever it takes to make sure that the client is happy and satisfied with everything I have set up for them and to welcome them to ask me any other questions they may have and be able to give them the correct answers to their questions and never allow yourself to become aggravated with a client on the phone. I can begin working immediately and meet all of the requirements for this remote position as well. I have my own IP address with Ethernet as well as high speed internet in my home, as well as a quiet place to place my computer and to do my work. I can work any shift, and would actually love to work the overnight shift as I am a night owl so to speak.
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