KM

KOLETTE MOSLEY

adv6ht@r.postjobfree.com 770-***-**** Morrow, Ga 30260

PROFESSIONAL SUMMARY

Dependable Healthcare industry worker with 20+ years experience, equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. SKILLS

Manager training Medical correspondence Coding entry Medical records coordination Extensive Knowledge of Traditional & CMO Medicaid

Attention to Detail

Problem-Solving

Medical Terminology

Time Management

Verbal and Written Communication

Appointment Scheduling

Data Entry

Records Review

Paperwork Processing

Interpersonal Communication

Southeast Transportation Atlanta, GA

Customer Service Specialist

05/2021 - Current

Documented customer correspondence in CRM to track requests, problems and solutions.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Processed documentation and troubleshot discrepancies to build client rapport.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Communicated with individuals within inbound call center setting to complete dispatch support for paratransit calls.

Parkway Medical Clinic Morrow, Ga

MEDICAL CODING

07/2003 - 08/2007

Managed coding and abstracting of inpatient and outpatient medical records

Monitored files to verify accurate data entry and processing through billing system

Summary

Skills

Experience

Participated in seminars and additional training to expand knowledge and skills

Prepared carefully itemized statements, bills and invoices and obtain payments for products and services

Required minimal oversight to complete job tasks, meeting all deadlines and goals

Verified complete file information and documentation to substantiate code assignment

Managed office personal records

Prepared HICFA forms for hard copy insurance billing Maintained confidential data concerning employees and health care information in compliance with HIPAA standards.

LinCare, Inc Morrow, Ga

MEDICAL AUDITOR

02/2002 - 02/2003

Reported on the findings of each audit via verbal presentations and detailed written reports

Maintained good working relationship with co-workers and management Reviewed, audited and updated files for proper billing requirements Compiled hard copy client files into electronic billing system Traveled extensively gathering client DME billing and service information. Performed audits of operational and financial areas to check compliance. America's Best Contact and Eyeglasses

Morrow, Ga

CONTACT LENS MANAGER

08/1997 - 02/2002

America's Best Contacts and Eyeglasses, Supervised all patient services representatives

Scheduled, documented and recorded staff time records Handled customer complaints and service concerns

Monitored and maintained daily accounting routines and cash sales Inventoried contact and supplies.

MMSTS, Inc Morrow, Ga

DATA ENTRY CLERKBILLING/DATA

ENTRY CLERK

10/1992 - 08/1997

Entered data by inputting alphabetic and numeric information using established procedures

Transferred data from hard copy formats into computer files and database systems

Recommended strategies to improve and strengthen job processes for data quality control, retention, and disaster recovery

Maintained confidential data concerning employees and health care information in compliance with HIPAA standards

Provided consistent, reliable information to customers and team members Compiled client information for billing

Keyed client records into computer mainframe system. JTPA Training Program

Certificate in General Business

03/1992

Education and Training

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