Kia Johnson

Sacramento, CA *****

WORK EXPERIENCE:

California Chamber of Commerce

Customer Service Agent

September 2019-May 2020

Answer incoming calls, emails, and chats in a fast-paced environment Cross-sell and up-sell products and services

Create purchase orders and invoices and accept payments while accurately capturing information Investigate problems and provide solutions to customers and members Capture all customer/member interactions in Salesforce Data entry

Assist customers with minor software product operation questions Customer Service Representative

Wave Broadband Rocklin, CA

September 2016-March 2018

answer inbound calls from customers regarding products, sales and billing inquiries.

-explain and sell cable, phone and internet products

-resolve a variety of customer inquiries.

Customer Claims Representative

Liberty Mutual Insurance (temporary) Rocklin, CA - June 2015 to October 2015

Responsibilities

-Helped customers file claims over the phone

-Assisted body shops with all questions & payments, and any other issues

-Assisted with all other calls concerning claims: Attorney offices, all other 3rd party calls.

- Scheduled appointments for inspections and rental pickups 1a

Customer Service Representative

Blue Shield of California (temporary) El Dorado Hills, CA - October 2014 to February 2015 Responsibilities

-Answer about 60 inbound calls & handle customer inquires

-Manage & resolve customer issues

-Route calls to appropriate resource

-Keep records of customer interactions

-Research required information using available resources Customer Contact Representative

Progressive Insurance - Rancho Cordova, CA - November 2008 to December 2013 Responsibilities

-Assisted customers with policy changes, issues

-made appropriate sales referrals

- assisted with claims calls

Accomplishments

Took claims contact calls; became blended to be able to take other products as well as auto: motorcycle, boat, RV, ATV.

Skills Used

Strong communication skills.

Excellent organizational skills.

Stellar customer service.

Phone Banker

Wells Fargo Bank - Sacramento, CA - August 2005 to November 2006 Responsibilities

-Assists customers with bank account issues

-Make appropriate sales referrals

-Take many inbound calls

Customer Service Representative

Cingular Wireless - Rancho Cordova, CA - November 2004 to August 2005 Responsibilities

-Taking inbound calls

-Resolving handset/network issues by troubleshooting

-Notating all customer interactions

EDUCATION

Psychology

Hampton university - Hampton, VA

1998 to 1999

Contact this candidate