Intelligence Consultant Project Manager

TRACEY LAWRENCE 443-***-**** I *****************@*****.***

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Dynamic, results-oriented, established senior product leader, thought partner, and consultant equipped with 15+ years of success in critical roles for multibillion-dollar organizations and government agencies. Extensive experience working closely with executive teams and key decision-makers to define and execute complex strategies, serving as an expert on product development, data management, cybersecurity, and programming, leveraging analytics and innovation to drive business change. Track record of ideating, planning, developing, and bringing products to market to meet company and client goals. History of working in the Medicare/Medicaid space and the commercial insurance industry, researching and identifying fraud waste and abuse and designing new processes to enhance quality and performance. Recognized for possessing excellent interpersonal and communication skills, sound judgment, and a history of thriving in remote and in-person environments.

Strategic Planning Product Development Business Intelligence Budget Management P&L P&C Stakeholder Management

Road mapping Process & Solutions Development Lean Six Sigma Project Management Agile/SAFE/Kanban Methodology

Cybersecurity System Architecture Data Management Data Modeling Business Analysis Information Assurance SOX

Innovation Automation Team Leadership & Development Partnerships Communications Executive Engagement

PROFESSIONAL EXPERIENCE

NORTHROP GRUMMAN (PERATON): 2018-Present

Lead Product Manager

Tapped as a trusted advisor and senior product leader for the privately held American technology company, specializing in space, intelligence, cybersecurity, defense, homeland security, and health. Accountable for mentoring three products as part of Congressional Act for IT Moderation, including Digital Identity, Representative Payee, and Express Medical Evidence. Oversees and supports a high-performing technology department, providing training and support to a team comprised of product experts and senior-level employees. Spearheads the product development lifecycle, including ideation, research, roadmapping, prototyping, and feature enhancement, ensuring adherence to Agile methodologies and best practices.

Serves as product SME to several executives and leaders at the Social Security Administration (SSA) and oversees the product development strategy and implementation into the state Medicaid Enterprise System.

Delivers expertise in strategic planning, business process development, solution architecture, and product development to high-level executives and key decision-makers.

Performs as a critical member of the Global Health and Financial Solutions team, serving as a Product Owner responsible for providing process engineering technical support to production activities and plant projects to improve operations.

Appointed as a consultant on product ownership and model operations, responsible for working in a Kanban environment to push models into production that enable users to research providers and identify risk scores for fraud waste and abuse.

Supports leaders with strategic planning, business process development, solution architecture, and product development.

Functions as a leader in identifying, attracting, and retaining top technical and functional staff to execute IRADs, encouraging innovation, diversity, and inclusion across portfolios.

Collaborates with Peraton Lab to incubate research into the Peraton Investment Portfolio.

Credited with improving the delivery of customer reports by 500% and increasing the quality in effectiveness.

Achieved the Quarterly Performance Award (Q1 2022) for going above and beyond in growth, delivery, and team categories.

Serves as a Product Management Consultant for a State DHHS MES, supporting Digital Transformation, directly responsible for leading and directing cross-functional activities that provide oversight of Medicaid Programs. Spearheads and supports adoption and change management, serving as the liaison in voice of business to technology focused on converting operations from an IT-based push to business to a business-driven software environment. Commands the conception, development, and implementation of new product initiatives and enhancements and communicates with customers to determine needs, conduct product discovery sessions, and translate into detailed and actionable requirements for execution.

Provides feedback to senior-level decision-makers to develop long-range strategic alternatives for product solutions and assess emerging products to measure and address value/risk and recommends new technology investments.

Fosters direct and hybrid reporting relationships and collaborates with workgroups comprised of product owners, business leads, technical leads, and management.

KAISER PERMANENTE: 2016-2018

Lead Business Intelligence Consultant (Product, Project & Release Management)

Selected to perform as a critical member of the PMO for the $2.9B integrated managed care consortium. Provides business intelligence expertise and works cross-functionally to develop and execute large-scale projects, leading all aspects of resource planning, budgeting, and risk management and ensuring alignment with business strategy and regulatory guidelines.

Owned a $1.3M reporting budget and $50M-$100M in overall project budgets.

Designed product management framework, governance, and policies for the Regional Data and Reporting Department.

Worked as part of the PMO as a BI Lead Project Manager responsible for executing a $1.3M project, delivering 200+ reports for the regional conversion from cost-based Medicare Plan to Medicare Advantage.

MEDSTAR HEALTH: 2014-2016

IT Project Manager (Operations & Product Management)

Served in a multifaceted role for the not-for-profit healthcare organization. Directly responsible for the security and operational management of data required for Medicare, Medicaid, and commercial (MedStar employees), including regulatory (CMS, MD, DC, VA), vendors/trading partner data exchange, and provider data management for MedStar Corporate. Managed projects, overseeing budgeting, resource planning, and risk management and handled technical issues and daily operational needs of the business unit.

Implemented Salesforce as a Provider Data Management system, significantly improving tracking and response times.

INDEPENDENT IT CONSULTANT – MD, PA, NY, MN: 2012-2014

Worked as a trusted advisor and knowledge resource on data quality, compliance, and reporting, providing support and expertise on Medicaid, Health Benefit Exchange, and regulatory projects.

Project Manager II, HealthNow, 2013-2014

Appointed to oversee and manage a compliance project for the NY-based health insurance agency to meet IRS regulatory reporting associated with the ACA.

Data Quality Architect, State Of Maryland, 2012-2013

Oversaw Data Quality initiatives for the State of Maryland Health Benefit Exchange Project, serving on the interoperability team tasked with developing data quality plans for state systems interfacing with health exchange COTS products.

Facilitated interface discussions and created and designed interface control documentation conversion plans for data transfer between the Health Exchange and State systems.

Data Quality Architect, Magellan Health, 2012

Hired to work on State Medicaid projects focused on meaningful use and integration of behavioral health and medical health claims for the managed healthcare company.

Conducted integration of laboratory and pharmacy data to contribute to the Federal reporting (EHR and Meaningful Use Incentive programs) initiatives, ensuring high levels of accuracy and accountability.

MEDASSURANT (INOVALON): 2010-2012

Product Manager (Enterprise Data Management), Data Control Board Member

Established and managed a new team of healthcare data analysis and business analysts, serving as the first MVP in taking over data intake and approval processes from the CPO of the healthcare technology company. Directly and indirectly managed 25 resources and drove efficiency and performance through process improvement, automation, and enhanced data quality.

Reported directly to the CEO with accountability for setting the data governance strategy to enable the organization to utilize data for strategic innovations.

Increased efficiencies and saved millions for the organization by minimizing contractual liability through data quality.

Improved data quality 200% over six months and decreased errors within source data.

EARLIER: Senior Project Manager/BI Manager, XLHealth Corp (United Health) I PMO Project Manager, CareFIrst I IT Manager, Bravo Health (Cigna Healthcare) I Senior Consultant, Sogeti USA Senior Consultant, Keane I Client Services Manager/Senior Data Analyst, PSIMedica I Programmer Analyst/Business Systems Analyst, Injured Workers’ Insurance Fund (P&C) I Risk Manager, Integrated Health Services (P&C) I Claims Examiner, Wausau Insurance Company (P&C) I Senior Branch Claims Specialist, Kemper Insurance Companies (P&C)

EDUCATION, CERTIFICATIONS & TECHNOLOGY

MBA, Western Governor University, Expected 2024

Master’s Studies in Technology Management, Focus: Project Management, University of Maryland University College

Bachelor of Science (BS), Focus: Information Systems Management, University of Maryland University College

Project Management Leadership & Goal Attainment, Towson University Continued Education

ICD 9 to ICD 10 Preparedness Seminar

Scaled Agile Product Manager/Product Owner, Agile Data Warehouse Training

Certified SAFe 4 Product Owner, Product Manager

Scrum Product Owner Training & Certification

AHIP – Managed Healthcare Professional Designation

Project Management Professional Exam Training, Project Management Institute (PMI)

Certificate of Project Management for IT Professionals / Certificate in Information Management, UMUC

SQL, PL/SQL, Forms Developer, Data Modeling & Relational Database Design, and Build Reports Training, Oracle University

TECH: EMR I EHR I HIE I SharePoint I SQL I PL/SQL I T-SQL I Java I TLC I Jira I Confluence I Tableau iServer MITA

SENIOR LEADER I PRODUCT MANAGER I INNOVATOR

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