216-***-****

Jamilah Crawford adv6fk@r.postjobfree.com

EXPERIENCE

** ***** ********** **********

** ***** ** *** ************** experience

Willing to Travel 100%

Stanford Healthcare, Stanford, CA — Application Support November 2022 - December 2022

Troubleshooted any issues.

Helped with workflow of specimen collection,

Printing labels, storing specimens, send outs,

Outstanding list, putting results in

Application Supported Beaker

EMORY, Atlanta GA — Provider Support

October 2022 - November 2022

Troubleshooted any issues

Helped end user with placing orders, creating

Note’s, smart phrases and improving workflow.

Applications Supported Optime/Anesthesia

ATRIUM HEALTH, Charrollet, NC — Provider Support

August 2022 - September 2022

Help providers place orders, set up smart phrases

And any order sets their facility uses.

Applications Supported Cpoe, Optime

ADVENT HEALTH, Orland, FL — Provider Support

July 2022- August 2022

Supported end user in documentation and orders set Personalization and troubleshooting any issues

Applications Supported Optime/Anesthesia

SKILLS

EPIC Credentialed Trainer

(In person/Remote)

2012-Present

-Ambulatory

-Beaker

-Cadence

EPIC Application Support

2009-Present

- HIM

-Beaker

-ADT

-Prelude/ Grand Central

- Help Desk

-Abstracting

-ClinDoc

-Optime/Anesthesia

-CPOE

-Radiant

-Pastoral Care

Dragon Medical One

Dragon Medical Network

Edition

OnBase Scanning

SunQuest- Blood Bank

Allscripts - SCM 16.3

Allscripts – Sunrise

Service Now

Five9

Teams

RWBJ, Toronto Canada- Command Center (Remote)

May-July2022

Take calls and help end user with issues

Logging ticket

Application Customer Service

FMOL,Jacksonville’s, MS -Command Center

(REMOTE) April 2022l- May 2022

Supported all clinical and providers with orders,

documentation and troubleshooting all issues

Run reports, Escalade tickets

Application Supported Customer service

Atrim, Charlott, NC - Application Support

March 2022- April 2022

Supported providers with documentation

Orders, troubleshooted all issues

Applications Supported Optime/Radiant

Atlantic Health,Newark,NJ -Provider Support

02/22 - 03/22 Supported providers with documentation Orders, troubleshooted all issues

Application Supported Optime

LCMC, New Orlean, LA -Command Center (Remote)

01/22-02/22

Helped various departments and staff members

With all questions and problems

Troubleshoot all issue, resolve ongoing tickets

Application Supported Customer Service

TRAINING ROLES

CHS (Ctg), Buffalo NY -Radiant Credentialed Trainer August 2020 - October 2020

● Classroom facilitation size 15- 20

● Worked with PT on Curriculum development

● Editing and Creating Power Points

● Virtual facilitation through WebEx

● Working with FTE CT's to prepare them for EPIC training and paneling

● Teach backs with FTEs to aid in their facilitation delivery and comfortability with curriculum.

● Curriculum validation and testing of the current workflow

● Tip sheet and classroom guide development

Parkland Health (Walker IT) Dallas, TX -Beaker Credentialed Trainer

(AP/CP)

January 2019 – May 2019

● Classroom facilitation size 10-15

● Create curriculum from outline provided by PT

● Shadowed departments to assist in workflow development

● Conducted WebEx meetings with Analyst and PT/ID

● Facilitate workflow within EPIC

● Curriculum validation

● Created tip sheets and job aides

● Scheduling Beaker classes

● Creating questions for EUPA

Pinnacle Health (MedMatica) Harrisburg, PA -Beaker Credentialed Trainer (AP/CP)

September 2018 – December 2018

● Classroom facilitation size 8-12

● Scheduling additional classes in Cornerstone

● Conducted WebEx meetings with Analyst and PT/ID

● Facilitate workflow within EPIC

● Curriculum development

● Curriculum validation

● Creating rosters/attendance count in SharePoint

UMASS Memorial (Divurgent) Boston, MA Beaker Credentialed Trainer

(AP/CP)

September 2017 – December 2017

● Classroom facilitation size 25-30

● Scheduling additional classes in Cornerstone

● Conducted WebEx meetings with Analyst and PT/ID

● Facilitate workflow within EPIC

● Curriculum development

● Curriculum validation

● Creating rosters/attendance count in SharePoint

EDUCATION

Richmond Heights High School

Richmond, Ohio

Graduated Class of 2002

Mayfield Med School

Mayfield, Ohio

Medical Technologist 2002

American Red cross

Cleveland Ohio

State tested Nursing Assistant 2003

Cuyahoga College

Cleveland, Ohio

Major HealthCare IT

Business Administration 2004

Stautzenberg College

Brunswick Ohio

Surgical Technician 2019

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