Customer Service Nursing Assistant
Resume:
Jamilah Crawford *************@*****.***
EXPERIENCE
** ***** ********** **********
** ***** ** *** ************** experience
Willing to Travel 100%
Stanford Healthcare, Stanford, CA — Application Support November 2022 - December 2022
Troubleshooted any issues.
Helped with workflow of specimen collection,
Printing labels, storing specimens, send outs,
Outstanding list, putting results in
Application Supported Beaker
EMORY, Atlanta GA — Provider Support
October 2022 - November 2022
Troubleshooted any issues
Helped end user with placing orders, creating
Note’s, smart phrases and improving workflow.
Applications Supported Optime/Anesthesia
ATRIUM HEALTH, Charrollet, NC — Provider Support
August 2022 - September 2022
Help providers place orders, set up smart phrases
And any order sets their facility uses.
Applications Supported Cpoe, Optime
ADVENT HEALTH, Orland, FL — Provider Support
July 2022- August 2022
Supported end user in documentation and orders set Personalization and troubleshooting any issues
Applications Supported Optime/Anesthesia
SKILLS
EPIC Credentialed Trainer
(In person/Remote)
2012-Present
-Ambulatory
-Beaker
-Cadence
EPIC Application Support
2009-Present
- HIM
-Beaker
-ADT
-Prelude/ Grand Central
- Help Desk
-Abstracting
-ClinDoc
-Optime/Anesthesia
-CPOE
-Radiant
-Pastoral Care
Dragon Medical One
Dragon Medical Network
Edition
OnBase Scanning
SunQuest- Blood Bank
Allscripts - SCM 16.3
Allscripts – Sunrise
Service Now
Five9
Teams
RWBJ, Toronto Canada- Command Center (Remote)
May-July2022
Take calls and help end user with issues
Logging ticket
Application Customer Service
FMOL,Jacksonville’s, MS -Command Center
(REMOTE) April 2022l- May 2022
Supported all clinical and providers with orders,
documentation and troubleshooting all issues
Run reports, Escalade tickets
Application Supported Customer service
Atrim, Charlott, NC - Application Support
March 2022- April 2022
Supported providers with documentation
Orders, troubleshooted all issues
Applications Supported Optime/Radiant
Atlantic Health,Newark,NJ -Provider Support
02/22 - 03/22 Supported providers with documentation Orders, troubleshooted all issues
Application Supported Optime
LCMC, New Orlean, LA -Command Center (Remote)
01/22-02/22
Helped various departments and staff members
With all questions and problems
Troubleshoot all issue, resolve ongoing tickets
Application Supported Customer Service
TRAINING ROLES
CHS (Ctg), Buffalo NY -Radiant Credentialed Trainer August 2020 - October 2020
● Classroom facilitation size 15- 20
● Worked with PT on Curriculum development
● Editing and Creating Power Points
● Virtual facilitation through WebEx
● Working with FTE CT's to prepare them for EPIC training and paneling
● Teach backs with FTEs to aid in their facilitation delivery and comfortability with curriculum.
● Curriculum validation and testing of the current workflow
● Tip sheet and classroom guide development
Parkland Health (Walker IT) Dallas, TX -Beaker Credentialed Trainer
(AP/CP)
January 2019 – May 2019
● Classroom facilitation size 10-15
● Create curriculum from outline provided by PT
● Shadowed departments to assist in workflow development
● Conducted WebEx meetings with Analyst and PT/ID
● Facilitate workflow within EPIC
● Curriculum validation
● Created tip sheets and job aides
● Scheduling Beaker classes
● Creating questions for EUPA
Pinnacle Health (MedMatica) Harrisburg, PA -Beaker Credentialed Trainer (AP/CP)
September 2018 – December 2018
● Classroom facilitation size 8-12
● Scheduling additional classes in Cornerstone
● Conducted WebEx meetings with Analyst and PT/ID
● Facilitate workflow within EPIC
● Curriculum development
● Curriculum validation
● Creating rosters/attendance count in SharePoint
UMASS Memorial (Divurgent) Boston, MA Beaker Credentialed Trainer
(AP/CP)
September 2017 – December 2017
● Classroom facilitation size 25-30
● Scheduling additional classes in Cornerstone
● Conducted WebEx meetings with Analyst and PT/ID
● Facilitate workflow within EPIC
● Curriculum development
● Curriculum validation
● Creating rosters/attendance count in SharePoint
EDUCATION
Richmond Heights High School
Richmond, Ohio
Graduated Class of 2002
Mayfield Med School
Mayfield, Ohio
Medical Technologist 2002
American Red cross
Cleveland Ohio
State tested Nursing Assistant 2003
Cuyahoga College
Cleveland, Ohio
Major HealthCare IT
Business Administration 2004
Stautzenberg College
Brunswick Ohio
Surgical Technician 2019
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